ADT

We bought a doorbell from my mother she's a 100 years old for the camera for security the doorbell broke the battery went low about over a month ago we were never told we had to charge the battery or anything we ran around to find the battery charger finally got that at walnart...adt sends a video to A 100 year old woman my brother's 75 they would not come to the house with still waiting for them to come out to the house to fix the doorbell the doorbell's been broken almost 2 months now They just gave us an appointment for January 3rd I would not recommend ADT at all

But my complaint is I was with ADT for three years call for front door sensor and when they got here they talked me into upgrading my system not one time did they say I was gonna be stuck into another three-year contract also came out my pocket $300 to upgrade with being a customer for three years and to just upgrade your system you are stuck into another contract that is ridiculous especially when they don't tell you that hope this helps just keep your same system trust me the old systems works the same. Also before going to ADT make sure y'all Google search because it's a lot of reviews about ADT

Lousy Lousy Lousy Lousy Lousy Lousy Lousy Lousy just a waste of my time after they say 25 years of my dedication to them actually more like 34 years as was called crime fighters then protection one. What a smear job thanks a lot adt

Service is fine until you try to cancel. I have been trying to cancel this service since February of 2023 (6 months). The first call they didn't record, the 2nd (in May) they did document but someone forgot to send my cancelation for processing so I continued to get charged for service. Then in July, I got promised to have it canceled and back dated (including the charges for the extra months)... and now in August, im still fighting to get the charges for service at a house I don't even live at removed. This company is predatory... they continue to "benevolently" give you service even if you don't pay your bill racking up extra months of charges instead of canceling it, but make it near impossible to cancel. Also, their two office locations that they have listed in my area are false addresses. I've filed complaints with both the BBB and FTC. We don't have to just take this from companies like this.

I've been a loyal customer for over 10 years.my system was old and started having problems.it was supposed to be covered under a warranty but I was told I had to up grade the system at first it was 1,700 I wasn't happy with that price I asked for another quote and got four different prices finally got it down to 1,200 which was still crazy seeing how they wouldn't replace the sensors only the keypad.on top of that they raised my rate from 30.00 a month to 57.00 a month.I tried to cancel my adt before my 30 days where up and I couldn't get through to anyone.id ask for the supervisor and they kept hanging up on me. ADT used to be great now not so much and now I'm stuck with a 3year contract they the suckered me into.

Unbelievable I don't have words for them they are just going street to street knowing doors and ripping out people nothing else they just destroyed the name of ADT and costumers. I have very very bad experience or my bad luck I open my door that day burn after a week last year in April I get the service till then to today they are making me idiot they didn't help at all every single time they came and they left they have so many reasons BUT they didn't held me at all And I am stuck with that...!

I has just bought my first house a few years ago, and was calling to change my utilities when I was not prepared to be transferred to Adt services. The ADT salesman repeatedly presses me to secure my home after I repeatedly try to tell them I wasn't ready to make this decision.

They have their buts covered legally because they got me to sign all the legal disclaimers before fully enrolling.

Customer service has taken more than hour on hold just get to my call, several times over now.

I try several times to tell them I can't afford this anymore. Their answer "we can't cancel your contract unless you pay off the entire remaining balance". Yes, you can, you won't. In this day and age, it's bad business.

There's a reason this not Better Business Accredited. There are much cheaper alternatives that are Better Business Accredited. ADT has made me more careful what companies I will do business with in the future.

Currently waiting for my contract to end so I can leave this company. ADT does not live up to how well known they are.

This company is absolute garbage, would never want any one i know to have or think about getting ADT,
Girlfriends car got broken into and the system never notified anyone was IN OUR DRIVEWAY! Yet it picks up turkeys at night by my mailbox?
They had no answers
Now trying to cancel and am being told it will cost me almost $5,000 to cancel! Thats horrible
They want to finish paying for the service and systems for the 5 years, id under stand a few hundred but not 5k!? "pay us for a system youre not using" what a joke so pissed cant believe any company could ever do this to someone
No to mention ive had it for 4 months and have nothing but issues, ive had to leave work multiple times to reset the system to get working again.
DONT GET ADT! Better off with a gold fish looking over your house

The absolute worst experience! For a security system company, they did a lousy job and gave me a false sense of security as they did not protect as paid for or advertised. The technician who came out to do the initial installation didn't know what he was doing, didn't communicate, and didn't do his job. He left half the house without window contacts. The ones placed were positioned so that every time the shades came down, the contact cover came off and created a faulty system. He installed a Google doorbell camera and did not hook it up to the ADT system or Google Home, so it was not recording or providing security.

Yesterday it took one hour to get technical support. I waited another 3 hours to get virtual assistant technical support, who called 30 minutes late and initially attempted to tell me ADT did its job, and the rest was on me. That did not go over well, and we had a conversation. After 2 hours of him assisting me in doing it myself, the doorbell camera remained nonfunctional. I will need to wait another week for assistance.

I would not recommend ADT for your security or protection needs.

When contract came to an end I called to cancel do to fact I wasn't happy with service and price. I called to cancel my contract and had to wait 30 days before canceled and pay one last prorated fee of which I understood and was ok with. The issue was they do not actually cancel when you call so when call 3 days after should have been canceled they tell you there was never a call showing you canceled and expect you to pay another 30 days and there is nothing they can or will do about it other then offer $20 discount for your inconvenience.

Whatever you do; stay away from ADT! Signing up is easy, quick and friendly but as soon as you place your order you're disregarded. I spent a month everyday calling trying to talk to an account specialist who is said to be the only person who can help. The sales guy Elvis came to my house to give an estimate for the equipment. I clearly stated I only needed camera's nothing else. He proceeded to put smoke detector on the list of items. Ive called several times for a return and refund of the smoke detectors but the customer service guy keeps putting it in as a replacement so they sent me another one. Again daily I call at different times of the day hoping a certain time would make a difference but it doesn't they place you on hold which is their game. Put you on hold for hours, never help you so that you will change your mind on trying to get a refund or cancel your account. They make it difficult for you to make a payment or getting access to the right apps so you're at risk of having a late payment meaning you owe them late fees. After a month the first person to answer customer service said she was an account manager, took my information then when I said I wanted to cancel my account because I'm not happy with the service I've been having; she tells me that she has to transfer me to a different type of account manager for my exact product. More games More B***S***. At this point I'm putting together paperwork with my lawyers to sue the company.

Called to cancel account in my name and was on hold twice for 20 minutes each time and then the third time for 30 minutes. By then I was over it. I answered the same questions each time and advised the rep that I have already answered and to just cancel because my husband and I have switched. He then asked if he could speak to the decision maker. Seriously, they try to keep you as a customer by all means necessary including being nice nasty and keeping you on hold so that you'll just give up. The alarm system was never that great, remembering the time that the alarm was going off even after putting in the code and the rep laughed bc apparently it was funny to them. 17 years with ADT and I will never go back. Just to stay loyal I kept it, but it really is a relief to be done. Hold times are too long and they don't seem want to actually help. I know reps have a job to do but seems like you should be able to just cancel online or cancel without being asked a thousand questions by rude representative working from home eating their lunch. Disappointed but not surprised.

I cancelled my policy on 12/30/23 and they still billed me!
You can nit get a hold of a human being. It takes 5-10 minutes. What if you had a burglary or a fire?
Horrible company.

I was a loyal customer to ADT with 2 home and 2 business locations. Today I cancelled my last home account and the remaining ones and switched to Ring. ADT customer service has been rude, arrogant and made me feel like I was inconveniencing them. I had an issue with my doorbell cam. They charge me $63 to come out to look at it and "fix it". It never got fixed. The issue continued through the last 6 months. When I called to initially cancel they did not even offer to take that fee off immediately. NO. When I called to cancel TODAY now they offered me a new camera and to waive that fee. I did not break the camera, it just stopped recording. I did nothing I never even touched the settings. PLUS it took them almost 2 weeks to come out. They locked me into a contract for 3 years at my new house. My office I was so upset we actually paid the 70% or whatever it was of the remaining contract to get out of this. Crooks with horrible customer service, no follow up and hands down the worst business practices I have ever seen. They will never see a penny from me again in my home or business.

Do yourselves a favor and just purchase the ring cameras. I had ADT for four years and cannot wait for the damn contract to end... NEVER AGAIN! Customer service sucks AKA HELPLESS DESK.
I have been trying to get a return label for the past 2 months, they already charged me for the friging device.
Can't stand this company.

I've been with ADT for a year. I'm having problems with the system. I paid a tech to come install and teach me how to use the system last year. That tech failed to tell me that there were batteries that needed to be changed and how to do that. But, Mary was so kind as to inform me I should have read my contract for that information. I've spent the last 3 days on the phone with you trying to solve this issue. I've been told every time I ask to speak to a supervisor that they are unavailable. I don't trust my business with you at all, and I'm not spending my money on you ever again. And I really suggest if anyone in business is looking for a security system that you not use ADT. The tech left silicone all over the top of the battery for the door sensor so I couldn't find the little button to get it open. There was silicone, leaked all into the inside of the battery itself. Your customer service representatives are rude and unhelpful except for Valerie. She was really cool. And God forbid you need to speak with a competent supervisor… you'll wait three days for zero results.

Check contracts rep forged my signature on the legal document wouldn't trust this company so all should check there contracts because if you didn't sign it its not legal and void