ADT

TERRIBLE COMPANY. Avoid them if at all possible. Been paying monthly since 2018. ADT System malfunctioning in three locations at our business. Called Customer Service and they wanted me to spend a half day testing, pulling batteries and reinstalling the sysetm myself. Finally asked for a serviced tech and they charged $59 plus repair costs.

The level of terrible service and LYING that I experienced is beyond anything I could imagine. They 'sold' me on one thing and charged me more than DOUBLE what they told me in the call and what I signed. Not okay. Be aware!

There is a known issue with a wall unit that causes incessant beeping. I was told to wait 24 hours for a virtual technician. He called, ensured that this is a known issue and it was resolved. It was not! I called back and was told that I would have to pay a technician fee to have someone come to my house to resolve the issue. In other words I would have to pay to have them fix a nuisance issue for their faulty hardware.
Unreal. I will be removing this system and canceling this service.

ADT monitoring system in my house was not working "system error" and no connection for 3 months. Called their customer service number several times to reset and repair their malfunction system. All efforts was abortive and they mailed bills to the house. The monitoring system turned off by one of their experts who came to the house and they still continue sending monthly bills. THE WORST COMPANY EVER!

We have been with Adt for a while now system started acting up front door bell We ask for help got it but support is very impatient with us sent us a new doorbell still doesn't work We ask if a tech could come out they told us no they have no service tech we can walk you through it well we tried over and over to no connection this is horrible paying this kind of money every month not to even get a tech to come out is ridiculous we don't know what else to do but cancel and move on sad because there camera are great and clear then most but that makes no difference if it doesn't work
Faulkner family

I call customer service numerous of times to resolve this problem they promised me that someone will come out and no one has came out yet so now I decide to cancel the service they told me that I cannot cancel the service and I will continue to pay or I will be charged a $2,500 cancellation fee... I quess I'll see them n Court

They put the cameras in my home yet they want to charge me 59 bucks to come out and see where my cameras are, that they installed, so they can assess how much they are going to charge me, depending on where my cameras are, what the f***? Shouldn't they know when my cameras are, they put them up. ADT use to be the best then they sold to brinks then they came back and bought their self back from brinks brinks was a piece of s*** and ADT is still a piece of s***. They're not the number one they just sell more because they're the biggest but they are also the worst in customer care, price and just satisfaction. Their systems are antiquated and old. They charge $36 for a battery that you can get at a battery store for 12 or 14 bucks. They are hot mess I can't wait to get rid of them and anyone who asked me how I like them I tell them they are a piece of s*** because they are. This would be no stars but of course you know that's not allowed. Totally dissatisfied with their service.

From the very beginning…ADT Non Security was. NIGHTMARE😵‍💫 based on the below:
-consistently inconsistent monitoring of my home
-malfunctioning equipment even after having new equipment sent out
-failure to send out a tech to the home (ADT Blue)
-incompetent techs that consistently transfer you from one person to another
-police showing up at my door while working the night shift yet ADT has NO record of the alarm going off
-techs and supervisors hang up in the midst of conversation and NEVER returning your call for assistance and a plea to discontinue the DIS service of ADT
-district managers NOT wanting to get involved in assisting w disputes
-technicians quitting based on the way ADT treats their customers
-being kept on the phone consistently for greater than 1.5 hours

My advice: select another customer friendly security service that value their customers and the system actually works!

It took 2 months to cancel, they continue to state it was not cancelled when i spent multiple hours on the phone to have this taken care of. Now i refuse to pay and will gladly go to court and spend attorney fees just to prove a point. We had the service over 4 years, never made one phone call to them, yet when i attempt to cancell it takes hours to even get a representative, then they will hang up or have to transfer you.DONT GET THIS SERVICE... I would never recommend them. I would not even give one star if i could

Payed out many months. Their service little to none fees and disrespect are my experience. I would highly recommend not going with ADT. I stand by this they took advantage of me in a major way!

I cancelled with them on 4/22/22 after using 15 years. I confirmed service was completley cancelled on 5/22/22. They billed me final bill $19.72 (5/15/22-5/22/22) plus $209.60 (5/15/22-8/15/22). So I contacted them several times about this matter. All they can say I have to pay for 3 month service which they don't provide anymore. THE WORST COMPANY I EVER HAD IN MY LIFE!

After a 20 year customer stint and a conversation with FOUR people today, I canceled my service.

I was offered a "discount" on an upgrade but told that the more my upgrade was discounted- the higher my monthly monitoring rate would cost.

I am seriously disappointed in ADT's customer service.

The install tech was incompetent; made so many mistakes. Every time you call in for service no one actually assists you they just keep transferring you to different departments.

I wish The ADT CEO call for Troubleshooting and the machine will say: Your waiting time is 113 minutes. When you decide to wait, your call will be disconnected when you are close to the waiting time.
Stop doing more TV advertisings and hire more Tech Support Specialists.
This is my 4th cal today, still waiting.
I am done with your company.

Called them 9 days after installation telling them it goes off all day long and I hate the system and I have to pay $1800 to get ride of it! Horrible customer service with the person we talked to and that was AFTER waiting 40 minutes on hold! Will NEVER recommend this company to anyone!

Way overpriced! Their equipment is constantly going out. The stupid doorbell camera is battery powered instead of being hardwired into my original doorbell. The battery is constantly going dead! I have the stupid thing on a charger more than I do on my house. And then they walk me through trying to fix stuff myself? I'm paying thousands of dollars and I have to fix it myself? This is dumb. Now my backyard cameras aren't working and I'm supposed to get up on a ladder and try to figure this out myself while talking on the phone? B*******! This company sucks

ADT service was ok but their compassion and treatment were not! It's a zero. I called ADT today again, to inform them around June 30- 2022, that I needed them to close down my account until I found another home due to the sewer pipe busted throughout the townhome. I was told they could not close it down or hold it for me because of a contract that should have ended long ago. I had been with ADT for 5 years, so how could I still be on a contract, besides the one I am on at my new address? However, since their customer service started working from home, has been a challenge for most of us customers. Customer service answers the phones from their home but does not put notes into the system as they should so another agent can assist you better. When customer service doesn't do their job it makes the customer looks like a liar. I have been dealing with this issue long enough! I called today because they refused my payment and I wanted to find out why. ADT is still trying to make me pay for a bill they would not stop. So I told them today that if they get on my credit report I will see them in court and I do have evidence of the home being repaired as I speak. I do not understand why ADT think that this was great customer service when they do not care about their customer who is helping them stay in business. You all needed to know this information and who you are dealing with when it comes to an emergency. Have a blessed one.

LIARS! They coerced me into signing up for a system. The paperwork & propsal they showed me was a low monthly payment. The actual loan agreement was higher, but their sales team showed me multiple credits I was approved for and assured me my payments would never be higher. After the system was installed (which took over 4 months and included extensive damage to my property) I found out they never filed correct paperwork or finished the job in time, so both credits were delayed and therefore a higher amount WAS incurred. After a few phone calls, they finally admitted their mistake and assured me they would be covering the higher cost! After doing that for 2 months, they decided they just didn't want to anymore and told me I was on my own and anything they say in a phonecall they cant be held accountable for. They lied and lied again and took no responsibility. NEVER work with this company. They may seem like they have good customer service, but they literally lie about everything just to get the product installed and you paying more than you agreed to. Hope you have a lawyer ready if you deal with them, you'll need it.