ADT

I purchased ADT + for my elderly mother. Very disappointed. The google doorbell is horrible.it does not alert in real time like Ring doorbell or chime on your cell phone someone is at the door. The video history and recording is not reliable. The nest camera has poor night vision quality. ADT sercurity is fine for perimeter alarming but do not get the doorbell or camera. You will be disappointed if you know how well other systems work.

Any issues with your service and you are on your own. You can never get anyone who speaks English that is easily understood to answer the phone. The wait time is ridiculously long, they will not come out unless you pay them, no matter the issue. There is no customer service just customer ripoff. Go with a locally owned company that actually cares. This hugh commercialized company is all about how much money they can get out of you upon installation, then you can forget calling someone with a question and getting any help within a short period of time. How can the wait time be 47 minutes all day long each time I called. Days later and still no resolution to my problem. Run!

My name is Dave Powell. I have used this company for 28 years, and in January 2022, I paid to upgrade my system to the new ADT control smart house system. Unfortunately, it has only worked for 14 days with a problem. I have had several service calls and several phone calls to their office to get items repaired. I have asked for seiner repair techs, and they send techs that do not know the equipment. We have spent several thousands of dollars on this system, and we no longer can even turn it on without clearing all of the problems in the system. I have asked to have a seiner tech and requested they call me before coming, and they do not call, but they do call the wrong phone number. This security upgrade has been a disaster getting this new system.
And the biggest insult to this is I am still paying my monthly cost and ADT will not return my calls

We have had ADT out to our home 3 times to fix our bad service. Each time they have come up with excuses that I need to up grade my system and each time it costs me more money. The expert service tech George told me that just for 1800. 00 more I can get a hard wired system that would work better. ADT is a scam with bad service. My ring service was better.

ADT is a fraud in disguise. When you cancel your service. They will continue to charge your card. You have to call back and they will transfer you five times to say " we have no record of cancellation.
I blocked them from my account. So they charged my sons card…lol. This company is a straight fraud. Buyer beware.

You should be ashamed to advertise this unreliable company.
My alarm has not been working for the past 15 day and they have been telling me they will charge me $59.00 to come and fix the failure of their system

Because ADT's base charge is so high, a customer might think that would reflect a desire to provide good service and cover any niggling charges. That would be wrong. The company does all it can to bleed customers for any small service. Anything that goes wrong with the control panel requires removing a cover that is attached by a screw with very little tread that a normal screw driver cannot open. So, does ADT provide customers with the special screw driver needed to open the cover, say when they ship a replacement battery? Of course not. They would rather charge $69 for a technician to come out, with the promise that if there is anything wrong with the screw, the technician will waive the fee. The technician denies that he can waive the fee. Then, the billing department denies that they can adjust fees. Horrible, expensive service.

I am currently a customer and want to get rid of ADT. Very worst services.
I have recurring issues, the technician comes and clears the message and goes off, same day the fire message pops up without any fire in the home, thy again charge money to secure another service call and this is continuing since 1 year. Very bad company to go with ADT. I would never recommend ADT.
Customer service - every day you try any time you have to wait minimum 45mins. Very sad that I signed contract with these useless people. Waste of money and time.

If I could give this a 0 I would! We were overpaying for years! We were lied to first of all! The customer service employee argued with my husband shouted at him. He even accused him of not knowing how to pronounce names correctly! Very unprofessional! Will never recommend this company to anyone!

We just spent over 3k to get out of our contract. Our equipment never worked properly from the beginning. I worked with multiple managers and even tried to cancel during our 6 month window. The manager Tyrone promised to cancel my equipment fees and put me on month to month. After a couple of bills when this didn't change he no longer took my calls and customer service said I would have to pay full price to get out since the 6 month had now passed. This is the most unethical company I have ever even heard of.

Adt system wasn't working. Adt was going to send tech and reinstate account. Tech came out. Entire time thought they were just fixing the issue. Was misled to open a new contract that resulted in me receiving a collection notice for equipment. (That's when I learned I had a second account). Called ADT numerous times, was led that it would be corrected have names and confirmation numbers. Spent over 10 hrs on the phone over a couple months with them. After seeing that it wasn't getting resolved. I asked to cancel service and I would pay equipment charges. I was told I would be charged for ending contract that I was misled to open a couple months prior when I thought there was just one account that was opened 9 yrs ago. Unethical business practice to look like a new sale that led to me spending a large amount at one time after being told it would be fixed each time I called them. Either way I was out and they had taken a large amount of time and money from a client of theirs going on 9

I took a day off work to have my security system looked at. I received a call from ADT stating that the technician had a blow out on the vehicle and I needed to reschedule for another day. To my surprise s reputable company doesn't have a back up plan in case of emergency...

If someone's break in alarm goes off, how are they supposed to respond to a text message What happened to speaking through the speaker & dispatching policeWe could have been in harm & ADT texted us & called with automated message. We never spoke to a person. And to make matters worse they cancelled the alarm without knowing if we were ok. Alarm was blaring for 10 minutes. I'm in disbelief that they would do such a thing. Careless!

I've used ADT for the past two years. We are selling our house and building a new home, so I called to cancel my service while our new home is being built. When I originally called to cancel, they told me that the cancellation fee would be waived since I would be hooking up service when the home is done. That was great! This was until I received a cancellation bill in the mail for over $500. I called and asked why and they explained that since I wasn't transferring service within the next 90 days, they would still have to charge me the cancellation. I will never be using them again. This is ridiculous and they have lost what would have been a loyal customer.

I try to cancel the ADT service and I learned I can only do it over the phone. No email, no letter! And the wait time is 50 minutes. I was told there is always high call volume with that department and the company doesn't even bother to do anything. I am suspecting it seems like a deliberate strategy to discourage clients to cancel the service. It says so much things about this company!

In December of 2021 I received a price increase from ADT on my 10 year old alarm system. I called to contest it and they agreed to keep the rate at the old price for three years. However, subsequent bills were at the new higher rate. I continued to pay quarterly at the old agreed upon rate. Finally I called and they admitted they agreed to the lower rate but said they could not honor it and I would have to pay the higher rate. When I asked for a supervisor they disconnected me. When I called to cancel my service they again hung up on me. I received a survey about my call, and needless to say I responded negatively and received an email which I responded to asking for a supervisor to call me. Of course, no one called! If anyone thinks Comcast service is bad, ADT takes bad to a whole new level. Worst customer service I have ever experienced in my life. Corrupt way of operating and this is the first time I have ever been blatantly lied to by a major company of this size.

First of all, if the previous homeowner had ADT, expect to be physically bombarded by a sales rep. The moment you move in. The guy was so pushy and insisted on "doing a walk through" even though my sister told him numerous times no (my husband and I were out at the moment and my sister was helping us move). She was the only one there and didn't feel comfortable letting someone waltz around the house. He came back as we were continuing to move stuff in and through our exhaustion of the day somehow convinced us into thinking it would be a good idea to sign up for a 3 YEAR CONTRACT. Second of all, if something malfunctions, or is not working, just expect them to tell you to fix it yourself, or else they can send someone out to help for a significant fee. Our camera stopped working months ago and our motion detection malfunctioned so I'm not even sure why we pay a monthly fee when nothing works. Do yourself a favor and steer clear of ADT. So much for feeling "protected".

If you are lucky enough to get someone on the phone they are in Dominican Republic and have a hard time communicating with US customer. I have had to call 3 times and get the wrong advice each time. They want you to use Chat. But it never connects. Wait time for customer service is terrible.