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Adore MeReviews 13,302

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
915
value
727
shipping
742
returns
399
quality
1,765
This company responds to reviews on average within 6 days
Tennessee
1 review
0 helpful votes
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Love it!
September 14, 2015

Love all the sets I have received. Can't wait to order more.

Date of experience: September 11, 2015
Adore M. Adore Me Rep
over a year old

Hi Candace,

Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
help@adoreme.com

Louisiana
1 review
0 helpful votes
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Loved it!
September 14, 2015

I received my order very quickly and they were as beautiful as they looked online. They fit great and look beautiful

Date of experience: September 11, 2015
New Jersey
1 review
0 helpful votes
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Adore my adore me
September 14, 2015

Was very easy to order and is totally awesome product. So pretty and comfortable can't wait for more.

Date of experience: September 11, 2015
Adore M. Adore Me Rep
over a year old

Hello Veronica,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Illinois
1 review
0 helpful votes
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In love
September 14, 2015

I keep writing these reviews cause I can't get over how amazing this stuff is. Ordered one set and I was hooked now I own 8. Every time I order I get my sets almost immediately. I use them daily and they last through the wash and everything. Can't get enough. Will keep ordering more until I own every set!

Date of experience: September 11, 2015
Adore M. Adore Me Rep
over a year old

Hello Marianne,

Thanks for the review!

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Minnesota
1 review
3 helpful votes
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I ordered about 5 pieces for my wife. After a week of no tracking number of updates I searched online for customer service. All I found was an email address. Emailed and nicely asked for a tracking number. Didn't hear anything back for another 5 days. At that point they simply said there email was down and that I would get an email with the tracking number soon... OH and FYI all the stuff you ordered but 1 item is actually being sent we're out of the rest. Told them to just cancel my order then... Still haven't heard back from them. Found a customer service number but just hangs up on you after an hour of hold time. I've since then emailed multiple more times with no reply. They STOLE MY MONEY AND STILL HAVEN'T SENT ANYTHING IN OVER 2 WEEKS!

DON'T USE THIS COMPANY!

Date of experience: September 11, 2015
Adore M. Adore Me Rep
over a year old

Hi Josh,

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries (you can always send us a private message with your order number and we'd be happy to look into this).

Kind regards,
Adore Me
help@adoreme.com

Georgia
1 review
0 helpful votes
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.
September 13, 2015

.

Date of experience: September 10, 2015
Illinois
1 review
0 helpful votes
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Adore me shirt
September 13, 2015

So insanely comfy, looks great with jeans and a necklace or as a night shirt

Date of experience: September 10, 2015
Mississippi
1 review
0 helpful votes
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Awesome
September 13, 2015

Wearing a 38E it's almost impossible to find a bra that fits and looks good. But this bra does it all. I'm so happy. Can't wait to buy more. The selection is amazing!

Date of experience: September 9, 2015
Colorado
1 review
0 helpful votes
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Love it!
September 13, 2015

My whole ordering experience was great, super easy to order and nice fast shipping. The set itself is awesome, very comfortable and goes great under my racer-back tanks. I'm a fan.

Date of experience: September 9, 2015
Washington
1 review
2 helpful votes
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My fiancé just found out that adore me has been charging her monthly for a "VIP" membership for the past 10 months. If you buy from here you already know that they send countless emails, upwards of 5 a day so you just skip on past them not knowing that some of them mention a balance. This company is so misleading that in order to cancel the membership you have to go through your email to a webpage. Then you have to navigate to the bottom and look for a small "click here" hyperlink that will open up an email so you can email them and ask to unsubscribe. Then you have wait for a response which comes with another set of instructions on how to unsubscribe.

We simply called them up and asked if we could have our $300 store credit refunded and they said that their computer would only allow for 30 days refund so ~$40. After talking to the agent some more they said their computer would actually let them do 90 days. All I wanted was a refund for the money that we were not going to spend. We were transferred to a manager that said that the "system" would not allow them to go back further than 90 days for a refund.

We would have remained a customer if they simply gave us our money back but they would rather keep the money and take there chances.

My fiancé didn't even like the product she initially purchased from them. She said it was very cheap looking and did not look like it did in the pictures.

I really hope you avoid this company because they don't seem to care about there customers at all.

Date of experience: September 9, 2015
Adore M. Adore Me Rep
over a year old

Hi James,

We are sorry to hear you had an unpleasant experience.

Please note that customers can unsubscribe online at anytime here: http://adoreme.com/helpdesk

For store credit older than 30 days, please contact our Claims Department at claims@adoreme.com eplaining the case why you were not able to request a refund within our 30 day limit.

Let us know if there is anything else we can help you with.

Best,
Adore Me
help@adoreme.com

Illinois
1 review
0 helpful votes
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Loving it
September 12, 2015

I have only ordered twice but everything I have ordered has been amazing! I love Adore Me!

Date of experience: September 9, 2015
Maryland
1 review
0 helpful votes
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Nice lingerie
September 13, 2015

Fast delivery, nicely made and attention to details

Date of experience: September 9, 2015
Alabama
1 review
0 helpful votes
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Super Comfy!
September 13, 2015

Wore this for the first time last night and I love it! Super comfy! Fits a little snug but not too bad.

Date of experience: September 9, 2015
Virginia
1 review
0 helpful votes
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My favorite place to shop.
September 13, 2015

It's a great experience and the lingerie is a great quality it feels nice on you and is very sexy. I love it...

Date of experience: September 9, 2015
Indiana
1 review
0 helpful votes
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Awesome
September 13, 2015

Fits great boyfriend loved it I will be ordering from you again soon

Date of experience: September 9, 2015
Adore M. Adore Me Rep
over a year old

Hi Natasha,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
help@adoreme.com

Illinois
2 reviews
0 helpful votes
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I love everything I've ordered from Adore Me. I prefer the negligees and pajamas; the bra and panty sets are prettier than they are comfortable. Lucky they don't stay on long!

Date of experience: September 8, 2015
Washington
1 review
0 helpful votes
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Awesome.
September 13, 2015

I loved the Lacey racer back brae and matching bottom. Boyfriend loved it!'

Date of experience: September 8, 2015
Adore M. Adore Me Rep
over a year old

Hi Zay,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

California
1 review
0 helpful votes
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Very good service
September 13, 2015

Easy to select a purchase and delivered right to my house

Date of experience: September 8, 2015
California
1 review
0 helpful votes
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Loving my Bra!
September 13, 2015

I'm chesty and I never really felt comfortable buying bras online. I wasn't 100% sure that it would work without being able to try it on first. I took a chance and I'm so happy that I did! What a great fit for a girl who wears a DDD

Date of experience: September 8, 2015
Adore M. Adore Me Rep
over a year old

Hi Kimberly,

We’re always glad to hear from shoppers—thanks for the review!

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me
help@adoreme.com

California
1 review
1 helpful vote
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I sent my order 36 F back - they made my breast look pointy which not what I want
I got a RMA number sent it back and haven't even received an acknowledgement that they received it.
I tried calling Customer Service - got a recording for over 2 hours
I sent an email... after 48 hours no response
This company will loose customers if they can not get more people in to help
I do not want to be on a VIP List and be billed for something that doesn't work for my size

Date of experience: September 8, 2015
Adore M. Adore Me Rep
over a year old

Hi Mariane,

Thanks for the review, we’re sorry to hear that!
Shopping for intimates online can be tricky, and you should only wear lingerie you really love. We get it!

However, we do apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure you that we are going to investigate this issue.

Moreover, we assure you that you will receive an email confirmation as soon as your package is received and processed by the warehouse.

Please let us know if there is anything we can help you with.

Best,
Adore Me
help@adoreme.com