I clicked VIP membership when I checked out, but was charged full price by the time I got the confirmation email. Tried calling, but it was after business hours. Tried the next morning, but since it was more than 30 minutes after the order was placed they wouldn't change it. I could write an email. I got one back saying that I had misunderstood, it was after you placed your first order as a VIP member that you got the discount, and another saying that there was an email glitch, to call an 800 number. I replied to the one email and made the phone call. Numerous phone calls later, excuses from them as to why I haven't heard back in the time in which they promised I would (I gave them extra DAYS), I called again this morning. They didn't even want to speak with me about it, and the rep refused to let me speak with a supervisor. I told her that I LOVE the products and would like to be a faithful customer for years to come, but if I couldn't speak with a supervisor I would be forced to dispute the charge with my credit card company and never order from them again. She said that was fine. So they are willing to lose someone who would have been a loyal customer over $40, and were SO rude to me to boot. A very sad ending to what could have been a very long merchant-customer relationship.

About three hours after I posted this, I got a message from the site that Adore Me had sent me a message:
Hi Diane,

Thank you for your message.

We apologize for the inconvenience you encountered with our customer service and we intend to investigate this case rigorously. Please tell us the order number or the email so we can further investigate.

Thank you for your understanding.

Best,
Raluca

I sent them the order number and hoped to hear back. Fast forward over 2 business weeks and still no response. Just what I had expected. Actually kind of glad that it didn't sign me up now that I know what kind of company I would have been dealing with.

I thought this site was pretty good the first time I used it. I decided to order a pair of pajamas, and according to their sizes, I was a 4x. I am usually a 2x so I ordered the 4x just to be safe. I know sizes can run weird sometimes but the pajamas were HUGE! I then decided to order a lingerie set, and I ordered the same size, 4x. It was so freaking tiny, and because of the design, I figured it would be big. NOPE. I decided that I no longer wanted my membership, so I decided to call the customer service number that they provide online.

3 TIMES I HAVE CALLED AND EVERY TIME I AM KICKED OFF BECAUSE IT TAKES TOO LONG FOR SOMEONE TO ANSWER.

I have never been able to contact someone from the customer service number because every single minute of every single hour of every single day, they are receiving "a high number of callers" and they ask me to "please call back later".

Like the $#*!? Excuse my language but I have had to skip every month since September of last year because no one will answer my calls.

I am not saying this website is the worst possible, I mean, if you find something that fits you and you like it, you do you.

But their customer service is crazy horrible.

And if you need to talk to them, well, good luck.

I recently ordered a bra and panty set for a particular occasion. When I received the item, the bra was fine, however the panty was a different style than ordered (it was a set that had two options, they sent me the wrong one). I called to do an exchange, asking for expedited shipping on the new item since it was THEIR fault and I had ordered well within my time frame. The woman got very upset and hung up on me at this request. HUNG UP, because I simply asked they expedite the shipping over their mistake. Okay, you don't do that, no reason to make me have to call back, a simple "no" would have sufficed. This wasn't the end of the headache with this company. I exchanged the items, and when I received them the second time they were still incorrect, and this time the materials were of inferior quality than the set previously received (maybe that is why you need to return BOTH pieces?). I called to have a return processed, the "restocking" fee waived (after all this was their fault twice now) and to cancel my membership. Again I was hung up on. I called back, the woman I spoke with the second time this time assured me they were having weather difficulties--I'm sorry I have a VERY hard time believing that after I stated I wished to process a return and cancel my account that THAT was the moment the phone happened to cut out. This woman was happy to cancel my account, however stated that when I returned this item that I would receive store credit, and I would then have to call back to receive ACTUAL money returned to my card. I did some searching after all these stressful conversations and it appears many people have had quite a headache with this company and processing returns, including filing complaints with their bank and putting their accounts on hold. Never do business with this company. EVER.