business logo of Adore Me

Adore MeReviews 13,221

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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About the Business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: https://www.adoreme.com/our-story How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) help@adoreme.com www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

value
726
shipping
741
quality
1,720
This company responds to reviews on average within 2 days
Michigan
1 review
0 helpful votes
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Beautiful
November 20, 2015

Arrived quickly, absolutely beautiful, and fits like a dream.

Date of experience: November 17, 2015
California
1 review
0 helpful votes
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I Keep Coming Back!
November 20, 2015

The ease of ordering the selections are beautiful I will always shop them first for gorgeous lingerie sets!

Date of experience: November 17, 2015
Colorado
1 review
0 helpful votes
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Amazing Products!
November 20, 2015

I am so happy I decided to sign up for AdoreMe! I received my first lingerie set at the beginning of the month and it fits perfectly and feels amazing! I just followed the measurement steps on the website for the bra and it is perfect! I am so excited for the next month!

Date of experience: November 17, 2015
Pennsylvania
1 review
1 helpful vote
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Best subscription ever!
November 20, 2015

As someone who has spent countless hours crying over bras in the dressing rooms of major retailers this site is a dream come true! Finally bras that are sexy, supportive, and in a plethora of different sizes. Not only can I find something feminine, young, and sexy, but the quality is top notch. You've got a life long customer!

Date of experience: November 16, 2015
California
1 review
0 helpful votes
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You're doing great!
November 20, 2015

Prices are good, and I actually have fun colors in my size (DD)! Thank you!

Date of experience: November 16, 2015
North Carolina
1 review
0 helpful votes
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The Perfect Set!
November 20, 2015

The Santana Contour DD+ is the perfect set! You can wear it to work and have all the comfort and support you need or you can wear it out on the town and feel just as sexy! The fit is incredible, the color is awesome, all in all It's truly the perfect set!

Date of experience: November 16, 2015
New York
1 review
1 helpful vote
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Best Lingerie
November 20, 2015

The lingerie is beautiful, sexy, and fits well. I love all my sets! Shipping is fast. I am completely happy with my experience with adore me.

Date of experience: November 16, 2015
Georgia
1 review
1 helpful vote
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Amazing!
November 20, 2015

Love everything I order. The fit was amazing and the quality is everything!

Date of experience: November 16, 2015
Florida
1 review
0 helpful votes
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Perfection!
November 20, 2015

Every bra and panty set I have purchased from Adore Me has been gorgeous, sexy and still comfortable. The prices are reasonable and they arrive quickly. I'm a VIP member and I love the options of skipping a month, purchasing a set or requesting a refund. I will definitely recommend Adore Me to all my friends!

Date of experience: November 16, 2015
North Carolina
1 review
0 helpful votes
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Loved it
November 19, 2015

Getting goodies in the mail keeps the spice alive. Thank you Adore Me!

Date of experience: November 16, 2015
Washington
1 review
0 helpful votes
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High quality
November 19, 2015

Love the quality of the set I purchased! Shipping was quick and you can beat the prices.

Date of experience: November 16, 2015
Texas
1 review
1 helpful vote
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Loved It!
November 19, 2015

I loved the fit of the bra and it was shipped so fast. Absolutely fantastic!

Date of experience: November 16, 2015
South Carolina
1 review
0 helpful votes
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Site somewhat difficult
November 19, 2015

I loved all your variety of bras and panties, especially the plus sizes and bigger bras. Your prices are very reasonable. Bras and panties in my size are usually very expensive, if available at all. My only complaint is, the site is a little user unfriendly. When you add to your "bag", you don't go back where you were and must scroll through many previously viewed pages to get back to where you stopped to move forward. This is quite frustrating if you have to go back many times and I eventually gave up many times then and now.

Date of experience: November 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Patricia,

Thank you for your review. We are sorry to ear you did not have a smooth experience. We will forward your feedback to our developers so that they can look into it.

Best,
Adore Me
help@adoreme.com

Canada
2 reviews
0 helpful votes
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Buyer Beware!
Adoreme.com advertises "buy your lingerie online; don't worry about getting the size right, we offer UNLIMITED EXCHANGES!"
NOT TRUE
Despite advertising "unlimited" on the main page of their site, in their TV commercials & even during their on hold music, their sneaky Terms & Conditions state max of 3 exchanges per order.
So now I'm stuck with a $50USD ($68CAD) bra & panty set that still doesn't fit.
And consumer Beware of signing up for their VIP program, as this gives them the right to charge your Visa whenever they feel like it. Still trying to get an answer from them (14 days, 3 emails & 2 phone calls later) as to why they randomly charged me, When I had already skipped the month

Date of experience: November 16, 2015
California
1 review
0 helpful votes
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As always, fantastic!
November 19, 2015

I've recommended this site to a number of family members and friends. The products are both pretty, functional and high quality. As a plus size woman I can attest to the great fit. Thanks Adore Me for helping me feel beautiful!

Date of experience: November 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Dana,

Thanks for the review!

Did you know you could earn store credit by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Canada
2 reviews
0 helpful votes
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SCAM
November 19, 2015

They refuse to refund the money after you call twice and tell them you did not recieve the item. The tracking number does not show the item being shipped to the person's desitnation after reaching Canada. IT just says it arrived to Canada and provide nothing after that.

Adore me employee's tell you to conduct your own investgation and show them proof that you did not recieve the item.

This happened to me twice. First time i tought it was a fluke because i recieved my very first purchase. But than it happened again!

The employees are not helpful and they refuse to let you talk to a manager. They also hang up on you.

VERY upset.

Date of experience: November 16, 2015
Adore M. Adore Me Rep
over a year old

Hi Novera,

Thank you for your review. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

That being said, we would be happy to replace this order for you again. Please contact us at help@adoreme.com and we will assist you.

Best,
Adore Me
help@adoreme.com

Maryland
1 review
0 helpful votes
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Comodidad
November 19, 2015

Me gusta mucho, son cómodos y muy lindas la ropa interior

Date of experience: November 16, 2015
Texas
1 review
0 helpful votes
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Absolutely love the Serena i ordered
November 19, 2015

I ordered the Serena and it fit wonderful I were it all the time

Date of experience: November 16, 2015
Missouri
1 review
0 helpful votes
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Wife approves
November 19, 2015

She loves the feel of them and they are super soft.

Date of experience: November 15, 2015
Texas
1 review
0 helpful votes
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Love it
November 18, 2015

Have bought multiple things and love all of them! Can't wait to buy more!

Date of experience: November 15, 2015