business logo of Adore Me

Adore MeReviews 13,306

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: help@adoreme.com

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I love adore me
June 18, 2017

Any type of item or style I have ever gotten was made well and fit perfectly. The prices are great even without the sales or deals they frequently have.

Date of experience: June 16, 2017
Adore M. Adore Me Rep
over a year old

Hello Abby,

Thank you for your delightful feedback.

We love that we have surprised you so. We are happy that you are pleased with the fit and quality of our products.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me
help@adoreme.com

California
1 review
0 helpful votes
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I Adored Them
June 15, 2017

I was very satisfied. The Bras fit perfectly. I love the feel of the material. I am one happy customer!

Date of experience: June 15, 2017
Adore M. Adore Me Rep
over a year old

Hello Olenthea,

Thank you for your adorable review.

We are delighted to hear that the fit and feel of our products were just what you have been looking for.

Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Virginia
1 review
0 helpful votes
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Great products!
June 17, 2017

I love Adore Me! It feels like all of their items are made for me, whether it's one-piece swimsuits, bikinis, lingerie, or activewear!

Date of experience: June 15, 2017
Sandra N. Adore Me Rep
over a year old

The love is mutual, Darby! Thanks for shopping with us. And, don't forget that we're always here if you need us.

New Jersey
1 review
0 helpful votes
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ADORABLE
June 14, 2017

WIFE LOVES HER SETs! GOING TO KEEP SURPRISING HER!
She LOOKS SUPER SEXY! BEST LINGERIE EVER! SUPER SEXY

Date of experience: June 14, 2017
Adore M. Adore Me Rep
over a year old

Hello Brett,

Thank you for your enthusiastic review.

We are elated to hear that you surprise was the best ever and that you wife loves her new lingerie. We hope to bring more sexy styles to your door in the near furture.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie!

XO,
Adore Me

Maine
1 review
2 helpful votes
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I ordered for my wedding some things and got it expedited they told me it would be delivered on the 14th. It is now the 14 th and it hasn't been shipped and is still processing. What a joke this place is. I suggest they figure out what the heck is wrong with their processing department. I definitely will not order from them again due to the fact they don't have it together and suggest DO NOT PAY FOR IT TO BE EXPEDITED BECAUSE YOU ARE WASTING YOUR MONEY AND YOUR TIME. Wish I could just cancel my order and get my money back.

Date of experience: June 14, 2017
Adore M. Adore Me Rep
over a year old

Hello Ann,

Thank you for bringing this to our attention.

I was able to look into your account, and was sorry to see that your order has just shipped out from our warehouse on the 15th of June. Orders usually process within 2 business days of being processed. There was a mix-up in the warehouse that prevented your order to be processed in due time. We will investigate what may have happened.

At this time, your item was picked up by a shipping partner and is on its way to you. For now we'll ask for your patience and know that our shipping partner is working on the delivery of your package.

It is most understandable if after all this hassle you no longer wish to keep your order. It is indisputable that this is not the type of service that you have paid for. I assure you we do not take the situation lightly and will thoroughly discuss it with our warehouse. Although, we do not have the option to cancel this purchase we would like to offer that you return this order with the free shipping label that we will provide and for a full refund. We do not want you to be stuck with any items that you no longer need.

Should you have any other questions, I am happy to help.

Best regards,
Adore Me

Florida
1 review
0 helpful votes
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Love It
June 14, 2017

My order came on time and everything fit perfect. I will definitely continue to order from Adore Me.

Date of experience: June 14, 2017
Adore M. Adore Me Rep
over a year old

Hello Bili,

Thank you for your lovely review.

We are happy to hear that you have received the perfect fit from us! We look forward to delivering more gorgeous styles to your door in the future.

Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
help@adoreme.com

Georgia
1 review
0 helpful votes
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I've purchased a dozen sets of bras and panties and I love every one. Only had to return 1 set due to MY sizing mistake, and it was an easy process. I am about to order my first babydoll lingerie and I can't wait for it to arrive.

Date of experience: June 14, 2017
Adore M. Adore Me Rep
over a year old

Hello Nicole,

Thank you for your adorable review.

We are overjoyed to hear that you love every one of your Adore Me lingerie. We are also happy that you had a smooth and hassle-free experience with our return process. It is our goal to provide the best service and gorgeous items for you to feel the most beautiful in your skin.

We do hope that the babydoll will dazzle you. Let us know how you liked it when it arrives.

Best,
Adore Me

Michigan
1 review
0 helpful votes
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Great
June 14, 2017

Looks great! I can't wait to give it to my bride to be. It's perfect for that person who is modest but with a little edgy side

Date of experience: June 14, 2017
Adore M. Adore Me Rep
over a year old

Hello Aubrey,

Thank you for your awesome review.

We are delighted to hear that not only did you find a beautiful set but it also matches the personality of your fiancée. Congratulations on your upcoming wedding! We hope the lingerie will be a great hit and she will enjoy wearing it.

Best wishes,
Adore Me

North Carolina
1 review
3 helpful votes
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I made a purchase of 2 swimsuits on June 2nd. I had free 3 to 7 day shipping and it is now June 12th and I still have not received anything and when I try to track my purchase it says that it didn't even process and ship out until the 8th and that it has been to 2 different places in NJ in the past 4 days. I do not know what is going on with their processing and shipping but I ordered it on June 2nd so I could have my purchase before my vacation on the 24th. This may keep me from ordering from this site again!

Date of experience: June 12, 2017
Adore M. Adore Me Rep
over a year old

Hello Kahra,

Thank you for contacting us with your concern.

I was able to look into your account, and was sorry to see that your order has just shipped out from our warehouse on the 8th of June. Orders usually process within 2 business days of being processed. There was a mix-up in the warehouse that prevented your order to be processed in due time. We will investigate what may have happened as this is most certainly not the kind of service that you have paid for.

I have added $10 in store credit to your Adore Me account balance for the inconvenience. Please accept our sincere apologies for the extended processing.

A few days ago your item was picked up by a shipping partner and is on its way to you. For now we'll ask for your patience and know that our shipping partner is working on the delivery of your package. We do sincerely apologize again for all the inconvenience.

Should you have any other questions, I am happy to help.

Kind regards,
Adore Me

Tennessee
1 review
0 helpful votes
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Love it!
June 11, 2017

I LOVE this set! Going to purchase another one in a different color. It's true to size and very comfortable.

Date of experience: June 11, 2017
Adore M. Adore Me Rep
over a year old

Hello LaToshua,

Thank you for your lovely review.

We are overjoyed to hear that you are so in love with our product that you are planning on purchasing the same style in a different color.

We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website. This is why your review is so important to us.

Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
help@adoreme.com

Colorado
1 review
1 helpful vote
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COMFORTABLE
June 12, 2017

They are so comfortable that I want to wear the top with jeans. They fit perfectly and are light and airy. The colors are perfect as well. They are so comfortable that you want to wear them all day.

Date of experience: June 10, 2017
Adore M. Adore Me Rep
over a year old

Hello Terry,

Thank you for your enthusiastic review.

We were delighted to hear that your set was a perfect fit and the most comfortable feel.

Did you know we launch a new collection during the first week of each month? You’ll get the best selection of sizes, styles and colors around then. Check back soon for more cute lingerie! We hope to deliver more beautiful and comfortable sets to your door in the near future.

XO,
Adore Me

Virginia
1 review
0 helpful votes
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Love everything
June 12, 2017

I really love that everything comes as a set. The fit is perfect. The swimsuits are the best! Love the quality of your product!

Date of experience: June 10, 2017
South Carolina
2 reviews
2 helpful votes
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I ordered a swim suit a couple weeks ago from this site. The estimated shipping was 7-10 days (a little long in my opinion) and it definitely took the full 10 days. Despite the suit being a little too small, I absolutely loved it! Super cute and great quality material. I immediately went on the website to start the exchange process, as I needed a size up and wanted it to arrive the following week, in time for my vacation. I paid $10 extra for expedited shipping, as I placed the order on a Saturday. My estimated delivery date was the following Wednesday. By Thursday (today), I still have not received my order. I just got an email this morning saying my order just shipped TODAY (6 days after the order was placed, and 1 day after it was supposed to have been delivered!). I was given a tracking number for my shipment, which UPS is not recognizing and I just keep getting an error message saying my shipment can't be located. I emailed customer service, and was told I would receive a refund for the expedited shipping I paid for ($10) - but they still have no provided me with a new estimated arrival date for my item, therefore I obviously won't have it in time for vacation, which I'm very disappointed about it. The products are great, just wish the shipping/customer service was better.

Date of experience: June 8, 2017
Adore M. Adore Me Rep
over a year old

Hello Brittney,

Thank you for bringing this to our attention.

Since extended processing cases can create a lot of problems and delays, especially with packages needed urgently, we meticulously follow the feedback that we receive about this. We will start an investigation with the warehouse to learn what may have caused this huge mishap. Orders usually process 2 days in the warehouse before they can be sent out, but 5 days are indisputably inconvenient and disappointing. We will do our absolute best to prevent this from happening in the future.

In addition to refunding your shipping fee (seeing that this is not the service that you have paid for) we have also added $10 worth of store credit to your Adore Me account as a compensation for the hassle you have faced.

Please accept our heartfelt apologies for the negative shopping experience. We do hope that the replacement set will be the perfect fit and feel.

Kind regards,
Adore Me

New Jersey
1 review
1 helpful vote
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Adoreeeee!
June 6, 2017

Adore Me is my favorite site... I can get everything from bras panties lingerie pajamas and work out clothes it doesn't get any better than this site

Date of experience: June 6, 2017
Adore M. Adore Me Rep
over a year old

Hi Jalma,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoy our extensive categories. We love to be your favorite site.

We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
help@adoreme.com

Colorado
1 review
0 helpful votes
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Beautiful Sets!
June 6, 2017

The sets are fantastic! Beautiful design & quality. They are true to size too, so I didn't need to order a size up like VS :)

Date of experience: June 6, 2017
Adore M. Adore Me Rep
over a year old

Hi,
Thanks for thefantastic review!

We’re happy to hear you had a great experience with the design, quality and fit. Hope we can impress you again and again!

Follow us on *Instagram* to discover our new looks: https://www.instagram.com/adoreme/

XO,
Adore Me
help@adoreme.com

Georgia
1 review
0 helpful votes
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Love it
June 5, 2017

I must say it fit so good I love it and it wear very well feel so good thank you for such a beautiful out fit love

Date of experience: June 3, 2017
Adore M. Adore Me Rep
over a year old

Hi Melanie,

Thank you so much for your review- we always love getting feedback about the fit and feel of the products from our valued customers!

We would like to inform you that we are continuously working to provide you with the best fitting for the products that you purchase from our website. Furthermore, we are aware of the fact that it is truly important for our customers to feel beautiful in their lingerie.
We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Let us know if you would like to receive assistance. We are always happy to help.

Best,
Adore Me
help@adoreme.com

Florida
1 review
0 helpful votes
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Love Adore Me
June 5, 2017

Everything I've ordered has fit true to size ~ so pretty. Disciption of products on point. I am hooked. Costumer for life.

Date of experience: June 3, 2017
Adore M. Adore Me Rep
over a year old

Hi Belinda,

Thank you so much for your feedback!

We are glad to know that the fitting was perfect. We will make sure to forward your feedback to our design department in order for us to maintain this experience simply adorable!
Hope we can impress you again and again!

Your lingerie designer for life,
Adore Me
help@adoreme.com

Mississippi
1 review
0 helpful votes
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She looks great in it!
June 5, 2017

My wife looks amazing! Very happy to see her excited to show off her new items each time. Love that she likes how they feel and fit!

Date of experience: June 3, 2017
Adore M. Adore Me Rep
over a year old

Hi Yancey,

We’re always glad to hear from shoppers—thanks for the review! We are just as happy to hear about your wife's joy over her new items.

If she is happy to talk about her experience she could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.

XO,
Adore Me

New Jersey
1 review
0 helpful votes
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Smile in the mailbox
June 5, 2017

I've been a VIP member for awhile now and when I need a pick me up I order from the showroom or if I skipped I order anytime I want to feel good! Always arrives in a timely fashion n in a pretty box! Always fit, ALWAYS satisfied. Or better than satisfied! Love adore me n their pjs are so soft n comfy! Thanks for the smiles Adore Me!

Date of experience: June 3, 2017
Sandra N. Adore Me Rep
over a year old

Hi Madlyn, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.

Ohio
1 review
0 helpful votes
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Awesome
June 5, 2017

I purchased 3 sets and I love them all! Reasonably priced and I had to exchange a swimsuit so I know returns are easy! I love Adore Me! Bye bye VS.

Date of experience: June 3, 2017
Adore M. Adore Me Rep
over a year old

Hi April,
Thanks for your feedback! We are happy that you are starting a new relationship with us!

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
help@adoreme.com