I returned an item for an exchange and after 2 months and 2 phone calls to customer service they canceled my exchange because they had run out of the item I needed...no doubt after two months. Ridiculous!

I AM SOOOOOOOOOOOO MAD BECAUSE MY SON REALLY WANTED THESE AE1'S BLUE SNEAKERS FOR HIS BIRTHDAY.I LITERALLY WAITED WITH MY FINGER ON THE BUTTON ON THE DAY OF LAUNCH TO MAkE HIS BIRTHDAY WISH BE SPECIAL.WE GOT THE SHOE AND MY SON WAS ABLE TO WEAR IT TO HIS BASKETBALL GAME HE WAS SO HYPED! YEAH SO HYPED TO FIND OUT THE SHOE LACE KEPT UNRAVELLING AS HE PLAYED.ANOTHER PLAYER HAD THE SAME SHOE ON BUT A DIFFERENT COLOR AND HIS SHOE LACE CAME LOOSE AS WELL. SO ANTHONY YOU MEAN TO TELL ME I NOT ONLY WASTED MY TIME WAITING ON LAUNCH, BUT THE ONLY THING MY SON WANTED WAS YOUR SHOE AND HE STILL CAN'T WEAR IT BECAUSE YOU ALL CHOSE TO SCREW US OVER WITH DOLLAR TREE SHOE LACES! MY SON WAS SO DISAPOINTED HIS GAME WAS OFF WE LOST BY 4 POINTS AND HE PULLED THE SHOES OFF AND JUST THREW THEM IN THE CORNER. MY SON AVERAGES 25 POINTS MINIMUM A GAME HE BARELY REACHED THAT BECAUSE THE SHOES WERE LOSE ON HIS FEET AND HE KEPT TRIPPING OVER HIS LACE. NOT COOL ANTHONY EDWARDS AND ADDIDAS! NOT COOL!

I was just duped into browsing the Adidas website for two hours, selecting 3 items to buy, and liking many others for future purchases, thinking I'd get a 30% discount for being a nurse, but it's a disgusting PR stunt! When I proceeded to check out, when I entered the "promo code" that I also had to spend 15 minutes verifying in a 3rd party website (ID verify) that I was a nurse, the "discount" line in the totals changed to "30% off" but the total and shipping were the exact same! Be aware that Adidas is only concerned with pretending to care about those whom they offer these fictitious discounts to, for good PR, but just taking a moment to review your order, once you're conned into browsing their site, will show you how full of it they think we are!

I let my son build his own football cleats, he's 15. I said before you order, let me look at it. He built the cleats and then had me look at the order. I noted that the size was for "women's" and I said to my son good thing I had you stop because you have women's size selected. He said what the heck I just changed that! SO then I clicked on it and changed it to "MEN'S" Finished the review and submitted the order. When I got the email verification I noted it said "WOMEN'S!" AAAARG! So I began a many week process of trying to correct it and still I am being sent 11.5 women's which will be of no use to me or my son, every dealing I had with Adidas was boiler plate scripted responses. This for $200 worth of cleats. I will personally NEVER give Adidas my business any more.

I ordered $310 in product, I never received the product due to it being shipped to the wrong address in the WRONG STATE! They refuse to do anything about this, when all I want is for them to resend my products!
They just lost a very good customer! NEVER ORDER FROM ADDIDAS!

ADIDAS warranty claim process is simply a joke. ADIDAS tries as much as possible to delay the process, claiming that the process involves many different steps that will take up to 20 days from receiving the merchandise to get the refund. I even received a message confirming that. However, 20 days go by, and nothing. Even when you call to ask for status, they add another 10 more days. Then they just keep adding something to the process which is clearly absurd and nonsense.

Clearly this company is all about lying to consumers and fooling them into believing they are getting a great product for an excellent price. Unfortunately, and even though I used to like their products being they have inconsistent and unreliable warranty practices, you'll end up with a damaged product that can be returned but no money back within an acceptable time period.
And, by the way, same as others within this same forum, when you ask to speak with a supervisor either nobody is available or your call gets magically disconnected.
All of the above happened twice in less than 7 days.
The second time and final call was made on 11/1/2022, spoke with an agent that identified himself as "Jouer '' and identified his supervisor as "Monica", neither one of them capable of handling the issue at my satisfaction, and still, 25 days later, the issue has not been resolved, unfortunately prompting for it to be reported through the Attorney's General Office.
Very unfortunate customer service and attention when consumers need ADIDAS to comply with their warranty offers.

Do yourself a favor and go some other place to get your sport gear.

I ordered and was sent the incorrect sizes, and only got part of the order. I called about the incorrect sizes and also to get an eta on my other 2 paid off shoes and pants. I was told they would delivered that day. Never got them and then called back and was told they were delivered a week prior. I honestly think they never shipped and asked to check to sku numbers. I've been giving the run around and will never order again online. They have 250.00 dollars and will not return it. They are thieves and scammers and this isn't fair. I don't have 250.00 to just give away. I'm going to give a bad review and reach out to BBB cause what company don't give what someone paid for.

I ordered a product on Dec 27th and it came just fine on Jan 4th. With the points I accumulated with the order, I placed another order on Dec 28th. Not only did they lose this order, two different customer service reps gave me two different stories. After asking for a manager, I was told I had to call the helpline. I did and started to tell the new person, who barely spoke english, about what had happened and he just said the order hadn't hit my credit card. I said, "yes, but the points were taken from my account for the order and were not put back on. I would like the points back." He asked for my order number AGAIN and I said, "ok, I just told it to you but here it is.ACA...*click*". POS customer service hung up on me! Don't ever shop with these disrespectful idiots.

This is the $#*!test customer experience I ever have. I got the wrong shoe size and want to exchange it, so I sent it to Fedx. After a week, the shoes come back, and it's the exact same shoes.
I decided to go to the store to exchange directly, but first, the system threw an error when I tried to log in. Second, I wanted to modify my shoe size again, and they told me the system cannot be overwritten by them so I need to call the customer service myself.
I called the service after waiting through extremely complicated menu, but no one picked up after forever. I asked them what else I can do and they said I would need to figure things out myself because online service was different. I couldn't refund there and needed to take my shoes back.
I tried to start a change online after I left, and the chat disappeared in the middle of the conversation. $#*!test experience ever.

I placed online order of 4 items with adidas on 12/01/20. On 12/02/20 i received tracking numbers for 2 packages, on12/4/20 I received 2 items. As of 12/10/20 the 2nd package which contained a new release sneaker (now sold out) still has not been received by USPS from adidas. Today they told me it's never gone from their warehouse to the USPS, with no resolution offered. Also be aware of their company policy regarding packages never shipped or lost in transit, they WILL NOT replace these packages, they will refund you and you must re order them, so if you are purchasing with their current 30% sitewide discount and your package is lost in order to get your items you must repurchase the items at the current price, so you could be paying 30% more than you originally paid. I honestly will not order from them anymore, I've never experienced a company unwilling to replace a lost or never shipped package, not ever

I ordered a piece of clothing from the Adidas online store, the Fedex company packaged my order incorrectly, I left it at another house, I sent them evidence of them and Adidas simply decided to mistreat me, not help me, they have kept my money and do not want to respond, I They have hung up the phone, they have treated me badly. In the photos you can see how Fedex left my order at another house, the colors are different, my house does not have stairs, but they insist that my order was left at the door of my house

Not answering by phone or email. Tried over 10 times. Will never buy again. Returned items and waited 2 weeks, no refund and nobody to contact. Had to dispute it with the credit card.

My name is Trevor and I am a very frustrated customer because I am having a major problem getting Large (Tall or Long) adidas training, basketball or track tapered pants with zipper bottoms. Everything seems to be catered to STANDARD size IN ALL YOUR STORES IN NYC (which ARE almost up to my calves) instead of my ankles. I am 6'5" and don't know why Adidas went away from taking care of people 6' 3" and above in their stores and online. At LEAST have those sizes online. You cannot secure them on line and always receive a notification stating they are out of stock without a way to add yourself to a list of waiting customers. I am one Adidas customer who love the brand and may have to look for another brand that haven't forgotten about customers' my height.
PLEASE HELP ONE OF YOUR FRUSTRATED CUSTOMERS ENJOY BUYING ADIDAS BRAND PRODUCTS AGAIN!

They had to jump on the trans train. So now my friends and family will never buy another Adidas product. Hope the Tran community can keep you in business.

Placed order for event - only received a few items - than remainder send was not what I ordered!
Biggest mess of a lifetime - called company 5 times! Unsuccessful 1 hour past until someone even to answered! Person super uninformed did not care in any way or shape - said you need to call fedex and return items we don't know where your order is! Rude no service period- no after spending time to return wrong order - called to follow up - no email no call nothing to even acknowledge wrong items received - again waiting long time - and oh I don't know 20 min later oh we found your returned items. Now we have to wait 21 days for inspection to than send refund - rude no apologies nothing - did not even care - done with these idiots - never ever will buy from them again -be aware no service no clue nothing - china does a better service - I am from Europe- adidas there has top service - this is a disgrace - worst company - go to outlet store or buy somewhere else -had to even click a star to post this review hereby void the star period -