• Adel Shop

Adel Shop

Overview

Adel Shop has a rating of 4.06 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adel Shop most frequently mention free shipping. Adel Shop ranks 83rd among Women's Clothing sites.

  • Service
    17
  • Value
    17
  • Shipping
    17
  • Returns
    13
  • Quality
    17
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
15
See all photos

What reviewers want you to know

Positive highlights

  • Shipping is ok and they have the best customer service.

Critical highlights

No critical highlights yet

How would you rate Adel Shop?
Top Positive Review

“Umgee Mixed Printed V-neck Dress in Cream Mix”

Krystal W.
1/5/23

I LOVE this site! I LOVE this dress! And I'm sooooo happy with the customer service I received from Audrey! I ordered a dress for New Years Eve last minute. I forgot to check express shipping when I ordered. I emailed the company and asked if they could please rush it out to me so I had it by Saturday (2 days). Audrey immediately responded and put a rush on it. I received my dress by 1:00, it fits wonderfully and I had my dress for New Years! Definitely would recommend.

Top Critical Review

“POOR Customer Service”

Ginette V.
4/6/19

I ordered the navy tie white blouse it was a bit snug so I thought I'd get a bigger size. The customer service was so terrible I'm still dealing with them. They're insisting that I did not purchase from them even though I provided them with all the info available to me including pics of the postage etc on the package. I have never dealt with such incompetence. I will NEVER shop that site again

Reviews (149)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user jenniferbaldwin7612
1 review
0 helpful votes
January 6th, 2024

After having bad online shopping experiences I was afraid to try again but June Adel was awesome! Great customer support, fast order processing, and delivery earlier than expected. Cute quality clothing, my new favorite website!

Products used:
Pants and top

Service
Value
Shipping
Quality
Thumbnail of user ginettev2
1 review
4 helpful votes
April 6th, 2019

I ordered the navy tie white blouse it was a bit snug so I thought I'd get a bigger size. The customer service was so terrible I'm still dealing with them. They're insisting that I did not purchase from them even though I provided them with all the info available to me including pics of the postage etc on the package. I have never dealt with such incompetence. I will NEVER shop that site again

Thumbnail of user rachellel17
1 review
2 helpful votes
June 14th, 2018

I've been over a month since I ordered 4 items. One by one, none of them were able to be delivered b/c they put the wrong address on the package. They still won't refund me for the items even though I've reached out to USPS on their behalf. I'm pretty sure this site is a scam and I'll be going through insurance recovery with my credit card company for this purchase. This is the first review I've ever written since I've never been so frustrated before. Sounds cliche, but stay away!

Thumbnail of user sarahw254
1 review
0 helpful votes
February 21st, 2018

Had a similar experience to others here. Ordered a dress, waited 4 weeks for it to be delivered. It turned up and was very different to the product shown in the photos on the site. Its also made from very cheap material! Have contacted them multiple times to request a returns address to zero response. Their return policy is to email them first - however, they NEVER reply. I have also tried to leave negative reviews on their site but they just get removed. AVOID AT ALL COSTS!

Thumbnail of user krystalw146
1 review
0 helpful votes
January 5th, 2023
Verified purchase

I LOVE this site! I LOVE this dress! And I'm sooooo happy with the customer service I received from Audrey! I ordered a dress for New Years Eve last minute. I forgot to check express shipping when I ordered. I emailed the company and asked if they could please rush it out to me so I had it by Saturday (2 days). Audrey immediately responded and put a rush on it. I received my dress by 1:00, it fits wonderfully and I had my dress for New Years! Definitely would recommend.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user lylac5
5 reviews
2 helpful votes
May 25th, 2019

Good quality products! Arrived in 15 days to my home! My mom is happy with the service as well, so she will order from them!

Thumbnail of user laurens309
1 review
1 helpful vote
October 19th, 2018

I can't warn you enough to stay away from this Company!

Terrible quality clothing doesn't resemble advertisement, return cost $50 and they still won't refund my money. On top of that, they won't return the items. I am now out of pocket over $200 while they sit with my money and my product. I will never not check reviews before buying something online again so good on you for checking them and please stay away from Adel Paris at all costs!

Thumbnail of user mishic
7 reviews
0 helpful votes
May 23rd, 2019

I really love this dress! The fit is perfect and it is just right for any evening or casual event. Thank You

Thumbnail of user azaleae
1 review
0 helpful votes
March 27th, 2019

Wonderful designs. Colors are really bright and the material is so soft. I will order from this store again.

Thumbnail of user amyj121
1 review
4 helpful votes
February 2nd, 2018

Please stay away. If you want to spend your money on cheap crap from China, then this is the place for you. The item I ordered was so cheap and extremely see through. Not to mention the company itself is super shady. They delete any negative reviews from all social media and they won't post negative reviews on their actual site. That's why every item has 5 star reviews. So in the end you don't get the whole picture. This company is a complete scam.

Thumbnail of user brandonl118
1 review
0 helpful votes
May 22nd, 2019

The site looks great with lots of options! I would definitely look and buy more if needed! ~so awesome!

Thumbnail of user kathleeng203
1 review
0 helpful votes
May 23rd, 2019

I purchased a shirt which was advertised on Instagram. I wear a medium and ordered the extra large. The shirt was too small and the quality was very poor. When I went to return the shirt I was informed by Adel Paris I had to get a tracking number. The shirt was being returned to China and the cost efficient mail tracking system is not accepted by the company. Tracking the small 3inch by 6inch pkg. Was going to cost over $50, to return a shirt that was worth less than $5. Do not buy from this company the clothing is very very very poor quality

Thumbnail of user lejlad1
1 review
0 helpful votes
April 20th, 2019

All the items I have Ordered were great quality and looked like on the website. Very good service.

Thumbnail of user mariaj160
1 review
0 helpful votes
March 13th, 2019

Great company to work with. A lot of items to choose and their support was really helpful, they also have lots of discounts all the time. Would recommend them for sure.

Thumbnail of user yvetteh39
5 reviews
3 helpful votes
June 6th, 2019

Lovely store, nice products, all came safe and good uality, sizes are good as well! Will recommend this to everyone!

Thumbnail of user vittoriab1
1 review
1 helpful vote
May 19th, 2019

The quality of the product is great! The dress I bought was really cute, and really good material! Also the 2 skirts were like in the pics, and great quality! Just pay attention to the size.
Price and quality= really good!

Thumbnail of user chescan
1 review
3 helpful votes
February 9th, 2018

All cheap made in china products that look nothing like the picture. I also received a different product than what I ordered and their refund policy is a scam. No customer service, no contact number, and no way of returning an item. I received the item 45 days after delivery date and refund policy per website says you cannot return an item 14 days after delivery date without contacting someone. Absolute SCAM.

Thumbnail of user ywj
1 review
5 helpful votes
March 26th, 2018

I got my sweater after waiting 3 weeks. It is totally different from what they post on the website. Low quality. I contact the company about returning the clothes. No respond. The company is fraud and their products too. I doubt all the review are fake too. I will keep complaining to other bureau until i get refunded. Dont buy anything there.

Thumbnail of user pratimak1
7 reviews
0 helpful votes
May 23rd, 2019

All the items I have Ordered were great quality and looked like on the website. Very good service, fast shipping, customer satisfied

Thumbnail of user ashleyl171
1 review
1 helpful vote
June 27th, 2018

This is a horrible company. The clothes are really cheaply made of horrible synthetic fabrics. I ordered a romper that looks nothing like the picture. I returned it to CHINA and asked for my money back and it has been 30 days I have heard nothing from the company. I had to dispute the charge through my credit card company. Don't ever order from them! It's not worth it. Also I had to pay to return the clothes and it cost me almost half of what I paid originally.

Thumbnail of user keiras7
1 review
1 helpful vote
May 8th, 2018

I just got my top and I was surprised with the quality, because I read a lot of bad reviews and I was really scared, but my top looks amazing. I dont know if I got lucky or all of these other reviews are lies. Anyway, Im uploading a photo so you can see it also. For me everything went well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleys309
2 reviews
1 helpful vote
May 11th, 2018

Good first experience. I bought a dress called Ciara Dress at Adel Paris and no complains. Came safe in 2 weeks to Brooklyn. The dress looks as I expected and is a good dress for a good price. Not sure if I can add photos here.
I received my order confirmation, the tracking code and then a delivery message via email and sms. I like it.

Service
Value
Shipping
Quality
Thumbnail of user caroliner45
1 review
2 helpful votes
January 22nd, 2018

I must admit that I was concern at the beggining. I asked about shipping time on instagram and I received a lot of bad comments and dms from the same angry person.
Reading her issue I think that she was a rude person without valid arguments. I dont know why people become so rude... but I decided to take the risk.
My dress arrived in perfect conditions, the customer service was very kind and helped me choose the size. I do not have complains about this website.
I´m happy and I will buy again! Is not a scam website

Thumbnail of user tanias42
1 review
2 helpful votes
July 30th, 2018

This company should and will be reported to the feds. It is completely illegal what they are doing. Bait and switch. They show you something fabulous in a photo then send you a knock off cheaply and horribly made crap from China. Total scam. Don't waste your time and money. Can't wait to see them go down in flames!

Thumbnail of user stephanien73
6 reviews
1 helpful vote
May 16th, 2018

Compré un vestido en este sitio el mes pasado y me llegó por el correo ayer. Divino, la verdad me quedó a la perfección. Estaba preocupada porque al comprar online dependo estrictamente de las medidas ya que no me lo puedo probar, pero son reales.
Mido 1,63 y peso 51kg. Compré vestido en talla S. Ademas del talle el diseño es precio. Lo voy a recomendar porque la atencion recibida tambien fue muy buena.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user caroliner48
Adel P.

How do I know I can trust these reviews about Adel Shop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.1
149 reviews
Have a question about Adel Shop?