I was looking for a good and reliable store, I always order only one item at first just to check their shipping speed and quality of their items and I was pleasantly surprised with both of them with Adel Paris ( not to forget that shipping is free) shipping was very fast it came to me in less then 15 days, quality was above average and I was quite please with that too since their items are quite cheap! Thank you Adel P. This was a great experience for me.
I ordered a sweater and when I realized that it was being shipped from China I tried to cancel but they lied to me and told me that it already shipped. Shipping records prove that it had not shipped when I asked to cancel. The item took about a month to arrive and the fabric is awful. Cheap, stiff, scratchy. It's a $10 sweater priced at $42 and will cost more than that to return it so I have no recourse. I've been perusing their reviews and noticing that they all sound fake, All of their products on their website are rated 5 stars and all of their reviewers are giving them 5 stars. That's just not reality. Especially when you see bad reviews about them all over the internet. I've purchased good Chinese products but Adel Paris is not selling good products. Stay Away!
There was a delay with my shipment and they helped me resolve it. Some items were delivered later due to that delay, so if you are ready to wait for your shipments to arrive little longer than you were used to be doing, you can give it a try. I liked the items and the support was ok.
This company has deplorable customer service. I contact them to return my item and after multiple attempts to get the mailing address they finally respond saying it is pas the time to return the item. The reps are rude, they lack ethics and spew lies that they cannot back.
Save your money and time and do not order from them!
Ordered three products from this store, they are so lovely! Specially Victoria dress!
I will recommend this store to my friends, they are good quality and the shipping is free but fast!
I bought on this website and all that i ordered was like into the pictures. I like all his website! It is a bit slow but acceptable for the quality of their items.
The quality of these clothes are nothing like how they look online. The worst quality I have come across. Dust cloths at best. I do not normally leave reviews so that should tell you how I feel. DO NOT waste your money
I got the violet jumpsuit and fits like a glove! The material is really nice and soft, fits great, I am happy with my purchase, shipping time to my country was almost three weeks, I would like it if they had expedite shipping, I contacted customer service about and they told me they are working on it. I read a lot of bad reviews around here and some seem really fake. I hope mine doesnt get deleted as they seem to keep only the bad ones.
Dont buy from them. Bad customer service. Their website is always ok sale. If you read the rules properly, sales item is not refundable, which means they even they send you bad quality stuff. You cant make noise. After sales service does not exist!
I online shop often and this was by far the most disappointing site.
An order placed received no tracking number and when 2 weeks post-order I emailed to request tracking number they advised the order had been canceled due to suspicious card (I use the card DAILY for online shopping).
Why was the order cancelled 2 weeks after being placed?
I asked if I could re-order and have express post (I live in Indonesia and was having items sent to Australia as am about to holiday there and was relying on this shipment of great clothes to wear) and after 3 emails requesting this and asking why the cancellation was done 2 weeks after the order I still don't have a reasonable reply.
I tried hard to resolve the situation before writing this review.
Completely unsatisfactory customer service, order process and overall shopping experience.
Nice clothes and deals tho - if you can get them.
I thought of stopping by to leave my review after I received my "Off Shoulder Blouse". I read a lot of about this company, saw nice stuff on their website and instagram account, I asked around and I didnt hear good stuff... but I really liked the top so I went for it... It took almost a week to arrive to my city. My order was fine, i didnt have any issues with tracking, customer service helped me when I asked about the package. So. For me it was ok. The quality of the top is really good and it is at a good price with free shipping. I see a lot of hate in some of this comments, but you never know, maybe some people didnt like their stuff that can happen also. But I just wanted to share that my order was ok and I will order the pants now because I just love them.
As someone who is Chinese, I know not to buy from these online stores who make it seem like they operate out of the US or Europe but really operate out of China. I should've known better. The quality of the product is always bad and the service is also bad. They have shady return policies. They wanted me to mail the item back on my dime to China to be eligible for my refund but couldn't guarantee the refund. So they could keep the item but keep my money also. It's all a sham. You are paying $35 for something that costs them $3 to make.
I ordered two pairs of shoes, both is size 6. When they arrived one said 36 on the bottom of the sole, the other said 37 on the bottom of the sole. Clearly the 37 is a 7 and was too big for me since i'm a size 6. The other shoe marked 36 fit me well. They refuse to exchange the 37 for me free of charge (since they made an error) and are making me send the shoes back to China from Canada, just so I can have what I paid for. It costs 3 X times the value of the shoes to ship to China ($80!). This is a scam so that they do not exchange. They are not credible and will not help you in any way if you need an exchange or refund. This is a scam. Don't waste your money like I did.
I got my dress in less than 10 days, the quality is good and the service I got from their customer service was good also, I asked them about the tracking on my order and they helped me right away. One thing to improve is the shipping speed. But I recommend.
My husband loved the Rufina bodysuit I got, I even tagged them on instagram, I think it looks really good, it fits perfect and the fabric looks really nice, I just read a lot of bad reviews over here and some look really hateful, too much for being so angry for an online purchase. I think there is something else going on with this really hateful reviews. But anyway, on my end everything was good and the only "complain" I have is regarding the shipping time, but its free so its ok, I wish I could get the option to expedite the process, thats all. Thanks.
I do online shopping due to reason of being plain lazy, and reading all the bad reviews, I was a bit hesitant but still I went for it. I ordered a black a top and a jumper because they were having a sale and boy, it was worth the price. Absolutely loved it.
I purchased a gorgeous dress to wear to a wedding. When it arrived from China it was the poorest of quality and looked like a nightie. The material was nothing like the picture. Stay away from this site. I sent an email to get a refund but no reply
Poor quality want it to return. All cloth must ship it back to China for return. Which cost more money on shopping and not guaranteed you will get your money back.
Im happy with my purchase, everything came in time and the quality is really good, my top looks like the one in the photo and customer service helped me with tracking my package so i am happy. Thanks.
Just like other reviews below, my experience was downright horrible. Top took 6 weeks to be delivered. Once I finally received it, the quality was horrendous. Like- they make barbie clothes nicer than this. I contacted the company to complain and now they have stopped responding. I wrote on their instagram and they instantly blocked me. DO NOT MAKE THE SAME MISTAKE I DID. Stay away!
Answer: They have a head office address in Miami which you can return everything to - I can't post the address here (due to site guidelines) but they operate out of the same building as 'Laprom Moving Inc'. If you Google that company in Miami, you will get the address. Then send the package FAO Adel Paris. This is what they advised me to do and I got a refund the same day I sent the tracking number. Good luck!
Adel Shop has a rating of 4.1 stars from 149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adel Shop most frequently mention and free shipping. Adel Shop ranks 1966th among Women's Clothing sites.