Acorn TVReviews 259

Signed up for year subscription on 26 sept 2018 could not get app to work on samsung 4k tv, emailed Acorn on 27th and again on the 28th no reply so assuming they must all be on holiday lol and asked them how to get the app working. Thenon sept 28th 2018 noticed as of the 27th samsung no longer recognises the acorn app. Did samsung just say that the morning of the 27th and was it a surprise to Acorn? On the Acorn web site said that you can get Acorn Tv through Amazon Prime but no instructions how to do it. Seems they dont care they got my years subscription money so now have to try to get it back.

I like many of the offerings on Acorn. But getting them to address the problems with their application is very difficult. A problem recently arose where, when I click on the series icons for Vera or Midsummer Murders, the Acorn application exits and takes me back to the Roku Home screen. Their supposed workaround isn't really workable. And, I agree that the new interface is a disaster, clunky, slow, and missing vital functionality that was available in the previous version.

I love the programming on Acorn. Just love it. I dont know where they're based, but sometimes their customer service is rude. Must not be in the US I'm guessing? Like, "no further reply is necessary." Hold on there partner, I'm paying you. I'm not an employee. LOL. I have Acorn on Comcast and they kept telling me their sucky closed captioning was a comcast issue. They emailed me referencing "my comcast issue" and I answered that Comcast DOES NOT do closed captioning for Acorn. It's not a Comcast issue. Then they answered why do you think we're saying it's a Comcast issue. OMG! It is "who's on first," with Abbott and Castello... just not funny.

Then... they sent me an email to uninstall my app and reinstall it. It's a cable channel! Not on my PC or cell or tablet. It's on my fricken TV not an Acorn app. Do they have cable TV where they are? My Lord have mercy. I've never seen anything like it. Love the programs but customer service is a few sandwiches short of a picnic.

The new update is awful. You've taken an excellent service and have made it hard to enjoy any more. Your shows are fine - but it's impossible to navigate the new interface. It's busy, kludgy, and sloppy. Why did you take the Watch List away? Often that was the easiest and most efficient way to continue watching a set of shows. Was Acorn sold to someone else - who's now working on the cheap? Something really bad happened. Get your act together.

It is now 41 days after the review and many calls and written requests for help. I have received general feedback asking if I am happy with the fix. What fix? No fix. I wanted to write a positive update but am unable to do so simply because these guys are beyond incompetent. An issue exist in their software which they are unwilling to acknowledge. I have changed email, passwords, servers, IP's, OS, devices and location. Somehow, somewhere deep in the underbelly of this beast is a software glitch that they will not acknowledge.

So, find an alternative would be my best suggestion. If what you have works, then great, keep it. The first sign of problems, resolve it or run for the hills.

The newest upgrade really messed up AcornTV taking away all of the wonderful things that made Acorn one of the best for streaming. They went backward instead of forward. If that wasn't bad enough, the past two days Acorn will not play any videos on our Roku devices. Customer service must be non-existent because they never write back. We have had AcornTV for years and until this latest upgrade, I would have easily given them 5 stars. Now that I can't play any of their videos and customer service ignores me, it's down to 2 stars. I went with 2 because they used to be great, and I'm hoping they get their act together. If not, we won't renew and will take our business to Britbox.

I have subscribed to Acorn TV for over four years with just a few minor issues. I recently decided to cancel the service due to lack of new content. Many shows can be viewed elsewhere. I have now asked an unbelievable FIVE times to cancel my account and send me email confirmation. I have yet to receive anything but their standard "ticket" form which amounts to nothing. Yesterday, amazingly they mailed me to say they could no longer access my credit card to charge my fee. This is because I have now had to cancel my card in order to stop them charging my account. This beggars belief, either they are totally stupid or think their customers are. I have read several complaints from customers who they have also continued to charge after closing their accounts. Seems this is standard practice so I must conclude they are a shady bunch. Be wary of opening an account with these people.

I see that they finally marked the episodes watched but why couldn't they do that before releasing the new version. I still prefer the previous version, it was so much easier to deal with. Still a big problem with the closed caption. When i stop watching in the middle of an episode and then go back to it, 9 times out of 10 the CC is way off.
This company has to be the most unprofessional of the streaming channels.
Agree re bad customer service.

Prior to the upgrade Acorn worked fine. My ROKU automatically upgrades all channels so one day I turned it on and noticed a major format change. No problem, I watched two shows Problemthe shows were never recorded in my recently watched list. To watch additional episodes I had to go back to search and find the shows. Emailed Acorn and their response was upgrade the Acorn channel on your ROKU. That is what caused the problem. I suspect all Acorn users now have a beta version of the software. They should de-bug before implementing a new version. Emailed them again telling them their fix didnt work. Will see if I get a response.