• AARP

AARP

Overview

AARP has a rating of 1.51 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AARP most frequently mention customer service, car insurance, and junk mail problems. AARP ranks 16th among Retirement sites.

  • Service
    73
  • Value
    70
  • Shipping
    26
  • Returns
    26
  • Quality
    55

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.2%
Positive
1
Neutral
0
Negative
45
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Now, Austin in Customer Service says it takes 12 weeks to stop the mail addressed to my husband.
How would you rate AARP?
Top Positive Review

“Leftists”

Thomas F.
4/3/23

Stop contacting me I don't support or buy services from a company that supports and donates to the Communist left

Top Critical Review

“Waste of money”

Darin T.
3/21/24

I have a 35k adjustable term life insurance policy. It started out affordable, but not its doubled within 10 years. Garbage and a rip off. NO CASH VALUE after thousands paid into this garbage policy.

Reviews (275)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user hondwing2181247
14 reviews
14 helpful votes
April 3rd, 2023

Stop contacting me I don't support or buy services from a company that supports and donates to the Communist left

Service
Value
Thumbnail of user lindal3154
1 review
1 helpful vote
August 16th, 2022

The AARP magazine has not been a great benefit to the ageing community in my opinion in the past. I had not purchased my subscription sooner because of pages full of medical treatment and vitamins ads. Today I received my August/September edition and I had valuable information to read. Thank Your AARP keep up the Good Work.

Thumbnail of user kurtm323
1 review
2 helpful votes
October 28th, 2020

Spoke with a David Brooks, a specialist at AARP upon signing up for benefits. This was the best customer service I've had in a long time. Speaking with David was a very enjoyable experience and he definitely knew his job. He was very knowledgeable in his field and was able to answer all my questions. I look forward to dealing with him and the company in the future.

Thumbnail of user larrecias
1 review
1 helpful vote
November 10th, 2021

I love this company God bless well I dont know how long ill be in this program i apperciate all of the love

Products used:
none just waitin on my card

Service
Value
Shipping
Returns
Quality
Thumbnail of user mg733
1 review
4 helpful votes
March 5th, 2020

After speaking to a representative named Ethan I feel compelled to let you know that you have a very well spoken patient thorough and all-around a pleasure to speak to representative.
Ethan embodies the definition of great customer service.
AARP is fortunate to have this caliber of representation.
As I am well-versed in customer service I feel the need to express the importance of his performance, which was absolutely flawless. It should not go unnoticed by the company. I hope that do you agree and are in the practice of giving praise and acknowledging a great performance on the part of one representing your brand.
Thank you so much

Mariblanca Gutierrez

Thumbnail of user ald140
2 reviews
1 helpful vote
February 20th, 2021

AARP offers lots of resources - not just discounts. They offer exercise deals, free income tax preparation, drivers classes for insurance discounts, computer & technology training. Lots of discounts at restaurants, and freebies from fast food places. Annual membership is cheap.

Thumbnail of user jilllf
1 review
0 helpful votes
December 4th, 2021

I have been with uhc for several years. I am getting older and needed to lower my co-pays. I got a rep. Fairly quickly. Who described other options. For only 24$ a month. I uppgraded to advantage 2. Co-pays lowered and 8ncreased my benefits. Steven and Jennifer were both really nice and Def know their jobs. Excellent service!

Thumbnail of user terryr619
1 review
1 helpful vote
January 31st, 2021

Interesting articles, with good information in the magazine. They're not as good as they used to be but what is nowadays? LOL I honestly don't know much about the business-end but it has 'been there' quite a few times for me, mostly for getting roadside service... like figuring out what's wrong, can it be fixed roadside or can it be fixed in their shop. Most of the time, it was fixed roadside.

They've come out and jumped my car, and once, made arrangements for towing and next day service while putting us up in a hotel while we waited for parts to arrive in from out of town. Met some nice people, even got my car washed for free! I was impressed! AND it did not cost us an arm & a leg! Normal prices!

Once, years and years ago (like in 1986 or so) I was driving my Mom's vehicle for her to Las Cruses and had the catalytic converter fail! We were on the US/Mexico border. Took the guys like five hours but they removed the old one and put in a new one! I was surprised and VERY impressed! Not a word of English was spoken but between the four of us (me and my 2 yr old son plus two mechanics), the job was done perfectly, using Mom's AARP card and my VISA with a hefty tip! Amazing service!

I was super impressed!

Products used:
Auto parts

Service
Value
Shipping
Quality
Thumbnail of user michaelb148
3 reviews
25 helpful votes
May 2nd, 2014

aarp.org is the official site of the AARP non-profit organization. Don't confuse it with aarp.com which is essentially there to sell insurance. Although oriented to seniors, there is tons of information and advice applicable to anyone. There is so much stuff on this website it is like drinking out of a fire hydrant. If you followed every link, you would be at it for days. Go to it for games, travel info, restaurant recommendations, job search info, health care, mobil app suggestions, tax info, it goes on and on. You don't have to be an AARP member to use the web site.

Thumbnail of user jayh1
3 reviews
4 helpful votes
June 28th, 2010

AARP is very resourceful. The forums are great to exchange ideas on products, inusrance and everything for and used by Seniors. They are always offering new things for the senior population.

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From the business

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age.

Company Representative

Thumbnail of user tisas3
Tisa S.
Typically does not respond to reviews

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