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    AARP

2018 CUSTOMER CHOICE AWARD
Corporate Values

Overview

AARP has a consumer rating of 2.76 stars from 116 reviews indicating that most consumers are generally dissatisfied with their purchases. AARP also ranks 2nd among Retirement sites. The most common issues with AARP are around customer service, which is not as good as expected by some customers.

  • Service
    2
  • Value
    1
  • Shipping
    0
  • Returns
    0
  • Quality
    2
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What reviewers want you to know

Positive highlights

Critical highlights

  • My husband called their customer service immediately to report it and of course they did not know what could be done.
  • Car insurance and health insurance cheaper if you dont go through aarp.
  • It took me 3 years to realize where all of these calls were orignating from.
How would you rate AARP?
Top Positive Review

“Representative Ethan”

M G.
3/5/20

After speaking to a representative named Ethan I feel compelled to let you know that you have a very well spoken patient thorough and all-around a pleasure to speak to representative. Ethan embodies the definition of great customer service. AARP is fortunate to have this caliber of representation. As I am well-versed in customer service I feel the need to express the importance of his performance, which was absolutely flawless. It should not go unnoticed by the company. I hope that do you agree and are in the practice of giving praise and acknowledging a great performance on the part of one representing your brand. Thank you so much Mariblanca Gutierrez

See positive reviews
Top Critical Review

“MY UHC”

dan m.
2/3/20

UHC prescription drug plan while cheaper is worthless. Absolutely do not choose the MY UHC prescription drug plan unless you prefer waiting for weeks to jump through the hoops to get a "specialty drug." Customer service totally lacking in knowledge, as a last resort they transfer you to the "specialty" to complete your prescription. In our case nearly six weeks of back and forth and still no Enbrel or the generic. Switch to Humana or any other but do not select UHC.

See critical reviews

Reviews (116)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (9) car insurance (7) 3 years (3) auto insurance (6) life insurance (3) junk mail (4) 3 months (4)
mg733
1 review
0 helpful votes
March 5th, 2020
After speaking to a representative named Ethan I feel compelled to let you know that you have a very well spoken patient thorough and all-around a pleasure to speak to representative.
Ethan embodies the definition of great customer service.
AARP is fortunate to have this caliber of representation.
As I am well-versed in customer service I feel the need to express the importance of his performance, which was absolutely flawless. It should not go unnoticed by the company. I hope that do you agree and are in the practice of giving praise and acknowledging a great performance on the part of one representing your brand.
Thank you so much

Mariblanca Gutierrez
michaelb148
3 reviews
21 helpful votes
May 2nd, 2014
aarp.org is the official site of the AARP non-profit organization. Don't confuse it with aarp.com which is essentially there to sell insurance. Although oriented to seniors, there is tons of information and advice applicable to anyone. There is so much stuff on this website it is like drinking out of a fire hydrant. If you followed every link, you would be at it for days. Go to it for games, travel info, restaurant recommendations, job search info, health care, mobil app suggestions, tax info, it goes on and on. You don't have to be an AARP member to use the web site.
jayh1
3 reviews
3 helpful votes
June 28th, 2010
AARP is very resourceful. The forums are great to exchange ideas on products, inusrance and everything for and used by Seniors. They are always offering new things for the senior population.
45 ratings were submitted through the Sitejabber Browser Extension

Q&A (6)

Answer:

AARP is just not worth it to me. All the services and insurances they offer, are not a good deal. So they aren't doing me or my husband any favors.

By Debbie L.
Answer:

Yes. The membership is together one account, The spouse and the primary get the same year/years.

By S Y.
Answer:

I wouldn't signup with AARP for love nor money...and money is what it will cost you and you will get nothing, zippo, zero from them but a "run around" and junk mail. They are worthless.

By Judith K.

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About the business

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age.

Company Representative

tisas3
Tisa S.
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