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AARP

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Canada
1 review
7 helpful votes
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Canadians are blocked from website access! No way to check profile or membership information. Why? I do business with many US-based organizations - Avis, hotel chains, etc. Only way to get information is to persist through the labyrinth of phone options.

Date of experience: July 19, 2018
Utah
1 review
15 helpful votes
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I have been a Respiratory Therapist for 37 years. AARP denies payment for critical equipment on a routine basis. The doctors try and appeal these decisions and are told it doesn't matter what the they say the answer is NO. You are better off with just traditional Medicare!

Date of experience: August 7, 2023
New Jersey
5 reviews
25 helpful votes
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Just called them in response to a letter of free offer if I renew. Wife renews us for the last 25 years yet we never get the free items offered in renewal letters. Why send the letters? Lady said about five years ago got some partition folding box which fell apart the first year. That was my free gift. Wife disappointed with the offer.

Date of experience: January 9, 2023
California
3 reviews
26 helpful votes
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aarp.org is the official site of the AARP non-profit organization. Don't confuse it with aarp.com which is essentially there to sell insurance. Although oriented to seniors, there is tons of information and advice applicable to anyone. There is so much stuff on this website it is like drinking out of a fire hydrant. If you followed every link, you would be at it for days. Go to it for games, travel info, restaurant recommendations, job search info, health care, mobil app suggestions, tax info, it goes on and on. You don't have to be an AARP member to use the web site.

Date of experience: May 2, 2014
Georgia
3 reviews
35 helpful votes
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Racial discrimination
February 8, 2023

We got the membership 6 years ago and no problem with discounts. No longer members. I started looking at their magazine. Every black history month you'll never see a prominent Black person on their cover. Always non black. They'll put us inside with a couple of small articles. I asked about it in an email and never got a response. So we cancelled out membership. You want me to support you cause of ageism what about you supporting us against racism? Bye bye aarp. You don't apply to me.

Date of experience: February 8, 2023
New York
1 review
1 helpful vote
Follow Lucille N.
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Aside from having continuous problems with their site, your snail mail box is inundated with unwanted pleas for purchase. Like the magazine though and some games(when working). Don't bother playing the games for points it'll cost you. This site is lol.

Date of experience: November 13, 2022
California
1 review
6 helpful votes
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We carry AARP supplementary insurance. Both policies are important, but we have had difficulty with switching billing from autopay to paper billing. After 4 calls of trying to resolve the issues, I received a notice that our accounts were soon to become delinquent and cancelled. The service reps in the first calls assured me that they would immediately send a paper statement. They never came, hence the all telling me that we were delinquent. I made the credit card payment but have virtually no confidence that I will receive a paper statement. I assume the battle will rage indefinitely. I will say that every service person I ever talked to in my 17 years with at AARP are professional and friendly. The last four simply could not make billing happen. I just talked to the billing office. The rep there sounds promising.

Date of experience: December 3, 2020
Washington
1 review
22 helpful votes
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My wife and I have started shopping on-line, the PROBLEM IS that every source has our home address and are sending their own advertising plus the advertising from the companies to which they have sold our address. How do I stop this every day mail box full of unwanted advertising?

Date of experience: December 10, 2013
Florida
1 review
5 helpful votes
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Got to laugh at the touched moron with the review titled "Leftists"
He gave a 5 star rating along with his MAGAt crybaby rant. Wonder if AARP will provide the whiner a discount on Depends or Mydol.

Date of experience: June 15, 2023
Maryland
1 review
16 helpful votes
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The consumer cellular has been ripping me off every month and finally I left them. I am 55 years old and I am so disgusted with Consumer cellular and their phony charges. I curse the day I saw this company recommended by AARP. I also cancelled with them as well. It seems they are all set up to take advantage of senior citizens. Thank God for Tmobile and their 55 year or older plan. They charge me and my husband total of $70 flat without any more fees for unlimited everything and include international and roaming.

Date of experience: June 8, 2019
Georgia
1 review
16 helpful votes
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Bogus Free Offers with sign up
February 2, 2023

I was of age and signed up for AARP, haven't used it yet. Probably because I was perturbed they didn't send the free offer - cooler tote bag... so I contacted them and they promised to send it, NEVER did! Can't trust them. So If you are on the fence and the gift was weighing to try it... don't let that persuade you. They send a lot generic information you can find online, as well as tons of advertisements for senior stuff and meds.

Date of experience: February 2, 2023
California
4 reviews
51 helpful votes
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AARP is a total scam
December 8, 2020

They give you a bunch of points for exercise and quizzes and other things that you can mostly use only for getting $5 off of a $50 gift card somewhere. You get a better deal and the hotel reward points by going directly to the hotel website than through AARP. Now, they took away their useless points once and the replacement points are expiring starting in January 2021. The whole thing is a complete waste of time. Their Medicare advantage plans suck as well.

Date of experience: December 8, 2020
Alabama
1 review
12 helpful votes
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Even after cancelling my membership I'm still getting mountains of mail trying to sell me another insurance policy. I joined for a year and got absolutely no benefits. This is a scam on seniors They spend your money on their politics and are now funding PBS shows instead of working to get discounts for seniors. My AAA card is more of a benefit and AAA is certainly more ethical in their promises. This company should be sued with a truth in advertising law because they are definitely not providing what they advertise. If I could give them zero stars I would

Date of experience: June 5, 2021
Gary B.
Massachusetts
2 reviews
9 helpful votes
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Can't even sign up
September 21, 2017

This organization is a mess, I would not trust them. I tried signing up online and received an error message when processing payment, called their customer service line and got a nice young lady who told me you can only sign up by phone, really? After much confusion on her part and taking my credit card info she said she could not process it since their payment system was not working, again, really? She said the only way was to send a check, wow. I of course refused and after a long hold she said another agent could take my credit card info. At that point I knew this was not an organization I want to be associated with at all. Stay clear, they are not at all organized and not worth the hassle.

Date of experience: September 21, 2017
Virginia
1 review
8 helpful votes
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Spam Machine
February 25, 2022

Since joining AARP I've had to spend the last several weeks unsubscribing from emails that have resulted from them selling my contact information. Everything from oxygen to "silver" dating services. Just awful.

Date of experience: February 25, 2022
Oklahoma
1 review
7 helpful votes
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AARP is a scam
July 28, 2021

Thought I was paying health insurance. Came to find out they were Auto withdrawals every month. For a magazine. My banker pointed it out. After numerous calls to AARP. I stopped payments. They took me to court, put a ding on my credit. This is the best part. I never gave them permission to access my bank account.

Date of experience: July 28, 2021
Maryland
36 reviews
124 helpful votes
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It never fails when these clucks offer a daily contest. As it gets towards the end, they deny you access, block you (maybe even punish you!); I have been trying for TWO DAYS (now) to enter and it looks like I'm done being allowed to enter daily (why? What did I do?). Same goes for their f!@#$%^&*ed up tease Rewards For Good (website). I have a tease code that I can NOT enter! First day, I had no clue as to why the blocking. Today there is a lame line maintenance. How long does a website take to do maintenance? This is CRUEL! If a site can not (and refuses) to keep their stupid website up and running 24/7, then they should NOT be allowed on the web!

Date of experience: April 21, 2019
Florida
1 review
3 helpful votes
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I have contacted them numerous times because they started sending mail to my deceased husband. Now, Austin in Customer Service says it takes 12 weeks to stop the mail addressed to my husband. Today is week 11 said Austin. How ridiculous. I will not rejoin this organization.

Date of experience: October 11, 2022
California
1 review
6 helpful votes
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Horrible member's service! They never able to help! It sounds like they are just reading an script. When you speak they don't hear you. If u get mad they will put you in a long hold!
I had this Maria assuring me with an over charged premium dues. She sound so robotic and never listens to what you say and offers no solution! Was I was over and over explaining my reasons I think why I was overcharge she put me on hold without asking for any permission!
I will never recommend it to no one! No one deserves this poor service and luck of good benefits program! All they want is to collect your money without any logical explanation!

Date of experience: August 27, 2019
Texas
2 reviews
22 helpful votes
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Sleazy opportunists
February 4, 2019

Like almost every other review, all I got from this membership was a fee and an abundance of unwanted mail and phone solicitation. I could fill up a large garbage bag every week from the nonsense offers I get on an almost daily basis. I didn't renew after one year and I get at least two renewal notices a week from them, on top of the businesses they sold my info to. I have at least 60 numbers blocked on my phone because of these pigs.

Date of experience: February 4, 2019

Overview

AARP has a rating of 1.4 stars from 231 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AARP most frequently mention customer service, car insurance and junk mail. AARP ranks 14th among Retirement sites.

service
78
value
73
shipping
28
returns
25
quality
58
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