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Broad Financial

Overview

Broad Financial has a rating of 4.9 stars from 827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Broad Financial most frequently mention and customer service. Broad Financial ranks 6th among Personal Finance sites.

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quality
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How would you rate Broad Financial?
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California
1 review
0 helpful votes
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Not too bad
June 16, 2025

The websites for broad, titan, and Madison were adequate to get everything up and going, but the web sites are pretty simplistic and could use some more advanced options. All in all it was a decent experience. The hardest part was getting Titan (the bank) up and going. With regards to Broad and the LLC creation, that was pretty painless.

Date of experience: June 16, 2025
Ohio
1 review
0 helpful votes
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Great Services
May 27, 2025

I want to buy a property with multiple members, Joe and his colleague solved my problem patiently and promptly.

Date of experience: May 27, 2025
Illinois
1 review
0 helpful votes
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Great Customer Service
May 19, 2025

The team is always responsive to ALL my questions, and I have a lot. They are great to work with and make you feel comfortable.

Date of experience: May 19, 2025
Florida
1 review
0 helpful votes
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Superior Customer Service
April 2, 2025

Joel's professional knowledge and customer service ethics are above reproach. He answered my Accountant's question expeditiously.

Thanks,

Mr. Dennis Watts
*******886

Date of experience: April 2, 2025
Ohio
1 review
0 helpful votes
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Excellent service
March 29, 2025

Broad Financial helped me through the process with ease. They are real experts, and they make things understandable for the client.

Date of experience: March 29, 2025
New York
1 review
1 helpful vote
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Great Job by Anne Kennedy
November 12, 2024

I have spoken to Anne Kennedy several times over the last couple of years...she is absolutely the best.always professional, spot on with her responses and with a friendly voice. I understand things can get quite busy but I wanted to point out Anne's great work

Date of experience: November 12, 2024
Nevada
1 review
0 helpful votes
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I consistently get the highest quality customer service from Broad Financial. The Solo 401K we set up is new to us so I've made a few calls to Customer Service. Ms. Anne Kennedy answers the phone right away (wow!) and is always extremely well-informed. And thorough in her explanations. What a pleasure it is working with Anne. There are no words for our gratutude to Broad Financial and Anne Kennedy for the superb service all around! 10 out of 10 Broad Financial, you are nailing it in the Solo 401K business. Thank you!

Date of experience: October 25, 2024
Texas
1 review
0 helpful votes
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In my most recent phone call in September of 2024, the staff was knowledgeable, professional, patient and answered my questions in just a few minutes. Their annual updates are very helpful as well and worth the cost.

Date of experience: September 9, 2024
Arizona
2 reviews
2 helpful votes
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My husband and I got lucky when looking for a way to roll over a sizeable 401k after my husband left his company after 28 years. From beginning to end, Broad Financial helped us to set up everything we needed to preserve and help us grow our money. Hands down, the best decision we could have made. It's not 'one and done' with them: they stay with you long after you've become a client.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Knowledgeable, efficient and friendly service
November 27, 2024

It was pleasure working with the staff at BF, it took about a week to get my retirement account company setup. I am informed of the progress along the way. It was a great experience.

Date of experience: November 27, 2024
New Jersey
1 review
0 helpful votes
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Customer centric and responsive
July 9, 2024

Very knowledgeable and helpfull staff. Team is always available and provides good advice and insights. I had staff proactively reach out to me to ensure I understood the next steps in the onboarding process

Date of experience: July 9, 2024
Arizona
1 review
0 helpful votes
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Had a really good experience dealing with Broad.
October 3, 2023

I highly recommend this company. Every time I had a question they were really quick to respond. They are extremely knowledgeable. Why deal with the shifty stock market when you can invest in directly in real estate and or private real estate lending.

Date of experience: October 3, 2023
Virginia
1 review
0 helpful votes
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I had to set up a brokerage account under my SDIRA LLC name, which no one besides B.F. Knew how to do. Alex walked me through every step of the process, and was available by phone and email to answer questions and even review forms to make sure I had them filled out right. Outstanding customer service!

Date of experience: February 12, 2024
Missouri
1 review
0 helpful votes
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Great knowledge!
April 17, 2023

I called with some pretty technical questions about my two self-directed accounts at Broad Financial. The person who helped me was very knowledgable. All my questions were answered AND I learned some valuable additional information too. They are a great resource!

Date of experience: April 17, 2023
Maryland
1 review
0 helpful votes
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Good advice from Anne Kennedy
July 29, 2024

Moving money around from one institution to another in an IRA LLC is a complicated process for a financial novice like me. Anne provided the key answer that simplified the process.

Date of experience: July 29, 2024
Alabama
1 review
0 helpful votes
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I called to ask a simple question?
March 21, 2023

I called to ask a simple question? Their system told me everyone was busy and they would call me back when they were free. Joel called me back but I was busy when he called me so he went to voicemail. He left his name and extension in his message. I called him back when I was done and he answered. We talked for maybe two minutes and he helped me understand what I was questioning. I wish all customer service was this easy!

Date of experience: March 21, 2023
Florida
1 review
0 helpful votes
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Very Satisfied
June 15, 2023

Always easy and productive working w Joel Galkin and his crew at Broad Financial. They make it very easy to comply w government requirements for a Solo 401-K. A good company to deal with; honest and detail oriented. AAA RATING

Date of experience: June 15, 2023
Maine
1 review
0 helpful votes
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I transitioned some of my retirement assets to a Self Directed IRA with Broad Financial because I wanted to invest in local real estate. Broad has been great to work with over several years. The initial establishment of my SDIRA was done efficiently and I have been able manage it myself, follow the IRS guidelines, adhere to reporting requirements, and increase the value of my investments. Broad has been there all along for any questions I have had along the way. They are extremely responsive when I reach out to them. The service fees are very reasonable given the value they provide. I happily recommend Broad if you are considering a SDIRA.

Date of experience: February 7, 2023
Maryland
1 review
0 helpful votes
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Excellent Service
March 22, 2024

Broad financial is excellent! They are responsive and answer questions in detail. I am very pleased working with them year after year.

Date of experience: March 22, 2024
New York
1 review
0 helpful votes
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Great Experience with Broad Financial
February 8, 2023

My experience with Broad Financial, Madison Trust and Solera Bank has been exceptional. I have a Roth and Traditional IRA with iTrust Capital which has been good, but limiting. Broad Financial provided the process and directions on how to do this correctly. All the agents I worked with at all three organizations were knowledgeable and timely in their help. It does take time and there are fees to consider, but anyone wanting to self direct their IRA should use this process.

Date of experience: February 8, 2023