Ordered a coat and received a book bag! How pathetically stupid do you have to be to not be able to distinguish between coat and a book bag?
Super pleased with you, keep it up, it's worth a try, I hope it will be useful for me, it was useful for me
The store is quite great. I especially love the accessories from them. The shipping is also quite fast
Very good website and I love it. So I think it for everything it does it for us as customers.
So I love it so much.
Great quality, great service, the staff is very polite and responsive, quality is good and delivery is fast enough
Order worked just fine, good prices i recommend! Nothing to complain about,. Also got a free shipping.
I've found few very good offers with nice discounts of sportswear. Delivery was on time. I can recommend this site.
Would not accept a return over 30 days from purchase no matter the reason. This is very poor customer service.
I purchased a few pairs of shoes from this site, and received high quality merchandise. No problems.
I have been ordering all my family shoe needs and more from 6pm.com for years. Good quality merchandize.
I had two massive headaches with this awful company. First one: I ordered 10 items mid August. Within minutes of placing my order, I realized I ordered the wrong item, I promptly called to see if they could change my order. (mind you it was less than 10 minutes since I clicked submit) The representative "did all that she could" but could not change the order, she advised me to purchase the different item and as a "one time courtesy she would waive the refund shipping" for the wrong item (she acted like she just parted the red sea to accommodate this request). However this was my mistake anyway right since I ordered the wrong item. Everything I ordered came one at a time. When I received the wrong item, I had to call again and go through the WHOLE process of explaining why I should not be paying for the return shipping.
Second Headache: Then I notice one item I ordered never came, a full 14 business days after I played the order. I called and they said they would check the warehouse and would call me back. They never did, I sent multiple emails now 45 business days after I placed the order they said they ran out and since it didn't ship, I wouldn't be charged. I said that was fine but it was a bathing suit so the corresponding bottom i don't need anymore so I would need to return that and you better believe i am not paying for the return shipping, and Voila my top was found and being shipped. In total it was 2 months after I placed my original order that I received my complete order. By the time I received the bathing suit top, the price had decreased, so I asked if i could be charged the new price and they said no they don't do that, I could return the item and buy it again but since its after the 30 days of purchase date I couldn't even do that.
Is this customer service? This company is a total sham and rip off. I will never order from them again and I urge other customers to go to more reputable online retailers like Zappos, Amazon or really anyone else.
This dress is stunning. I couldn't believe it for the price point. The only question is the size small for me. Will try big size in next purchase!
They overcharged me and refuse to refund the overage! And to return the items I would have to pay return shipping! Horrible customer service!
Worst company to return to
Worst customer service
All of there shoes are on Amazon go there instead you will thank me later
This is a legitimate website!
I am the pickiest, most efficient online buyer I know, and YES they are owned by Zappos, YES Zappos is owned by Amazon, and NO that does not mean that they, too, will have out-of-this-world quality or service. Think of it as the TJMax or the Ross of Amazon: Their products are likely at a lower price because they get deals with manufacturers-- possibly for defects or "seconds". And honestly, what are you complaining about at the price? You get what you pay for, so stop acting expecting silk napkins at McDonalds!
NOW, for my order:
I ordered on a weekend, I got my order in two parts; the first package arrived 3 days after ordering, the second one arrived 5 days after ordering. Everything was in there. All the brands were legit. I ordered brands such as Steve Madden, Lucky, the North Face, and LRG. All of it fit exactly the way I expected it to on the two people I ordered for--call me skilled at estimating sizes and actually checking charts, I suppose. But, yeah! I'll take a moment to jump on here and let y'all know this place can be trusted.
They don't let people review products. Annoying slightly, but only because it takes an extra few seconds to pull up an extra browser tab and look up the brand for a review somewhere else. I imagine they don't have that available as of now because a bunch of scared consumers who give them hundreds of dollars in a shoe shopping frenzy get a little scared after their stuff takes longer than 10 days (because they didn't know you aren't supposed to count weekends OR the time between order conf. And shipping conf.) and they start to write severe comments all over the place.
And the customer service... what can I say. They're small. You get what you pay for. Want somebody to roll out a red carpet? GO to AMAZON, then. But if you're just looking for legitimate crap to show up at your doorstep and you know how to measure your damn self (or you've already tried it on somewhere else--yeah, that's an actual thing.) Go ahead and order. Your money is going to a real business and you will receive real stuff.
Order sent late. It's nothing,
The order was not delivered at all even with a delay!
They are liars
Thank you for the feedback, GE.
We'd be happy to review the order details if you can provide the order number or contacts our customer service team for a resolution. Please call us through the following link, either by chat, email or phone.
https://www.6pm.com/c/contact-us
6pm.com
6pm has cheap items for the whole family and they ship within 2 days. They do what they say.
Answer: Hi. Depending on different brands of shoes and boots, I normally order my normal size. Hope this helps a little.
Answer: Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?
Answer: Hello Sanay. We hope you are having a great day today! All merchandise sold on 6pm.com is new, 100% authentic and we are an authorized retailers for all brands on our site. If you have additional questions, please feel free to reach out to us at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi Lydia - Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. If you have additional questions, please don't hesitate to reach out to us directly at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi! Thank you for your question. We sell only new and authentic product on 6pm.com. We are a sub-site of zappos.com and amazon.com. Let us know if you have any additional questions or feel free to give us a call: 1-888-676-2660! Thanks!
Answer: Hi Marcia - you are welcome to contact us at 1.888.676.2660, 6AM - 8PM PDT for assistance with your return. You can also visit our FAQ at the link below. We're sorry your shoes didn't quite work out for you! Please do not hesitate to reach out to us directly with any additional questions. Thank you! https://www.6pm.com/return-questions
Answer: Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or cs@6pm.com. Thank you!
Answer: Hi Meredith! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or cs@6pm.com. Thank you!
Answer: Hi! It can take up to 1 day to process an order. Thank you!
Answer: Hi! All of our product is authentic, original and new. We buy directly from the manufacturer - no fakes or factory seconds on 6pm.com. We are also BBB accredited and have a safe shopping guarantee! Thank you and happy shopping!
6pm has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand and great deals. 6pm ranks 10th among General Apparel sites.
Hey Wewe, We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us