48HourPrint.com

I have used 48hourprint in the past with great results.

Not so much now.

I ordered a product, and did not get a proof, they just printed and sent it to me. BUT, they sent me a smaller size, CHANGED my artwork without permission, in size, perspective and dimension.

I have coresponded with them through email multiple times, and they keep saying things like, "you have waived the proof right after you uploaded your artwork" (Not True) and "As I check and performed investigation on your order, as much as I would love to help you in this kind of situation, I can say that the order we received was actually the order we processed and printed" (also not true)

The worst part is that in multiple emails (all from different workers) they parrot the same faulty information, which I have corrected in every email. Their "invesitgation" has failed at every turn to address what I witnessed and experienced.

They continually offer a 20% discount on a future order (why would I order from them if they won't send me what I ordered?) so "yea!" for that. (sarcasm intentional)

I have tried to resolve this issue with them directly, but they do not seem to be interested in being professional and taking responsibility for their mistakes.

I don't mind working with companies that make mistakes, if they work to resolve them appropriately. Everyone errs occasionally. What is needed is to make it right.

48hourprint will not make it right.

Worst customer service experience ever.

I ordered metallic thank you cards for my small business, and sent the design in promptly. I was instructed to make the areas to be metallic in a "cyan color." I did as instructed, and was as clear as possible that I was following the instructions for the cyan color to be where the gold metallic should go.

The cards arrived, and they were in cyan metallic.

Annoying, but luckily it wasn't an urgent order. I contacted their customer service about the issue and waited.

And emailed again. And waited.

And emailed again... And waited.

After a couple weeks I finally called them and was given the runaround, saying someone would call me.

Finally someone called, named Amber, and she admitted that she was wrong in confirming with the "design team" that cyan was the correct color. She admitted it was her fault, and I was just glad that 48HourPrint saw it that way.

She asked me to send her a proof of what the card should look like, and I did.

Then I was sent an invoice for the new order.

When I again contacted customer service about this I was ghosted AGAIN for weeks.

I continued to email with no response back.

Then I got on their online chat and when I explained the situation I was told my "request was denied" and they ended the chat while I was still typing.

So basically I spent over $500 on unusable cards because of their error which they refuse to fix.

Should have read the reviews first. Lesson learned.

Tl; dr 48HourPrint admitted they made a mistake on my cards (making them unusable) yet refused to refund me or send me new ones (without me paying full price to get them). Customer service is horrendous.

DO NOT SHOP HERE!

I have done several projects with 48 hour print over the past several years. Always happy with the results.

I ordered a retractable banner in early November and it arrived before Thanksgiving. The quality is good and the print is clean. I'm a fan.

The quality of the product is great, but what really makes the difference is the diligent professionalism of the customer service team. Five stars!