Chad F.

I have used 48hourprint in the past with great results.

Not so much now.

I ordered a product, and did not get a proof, they just printed and sent it to me. BUT, they sent me a smaller size, CHANGED my artwork without permission, in size, perspective and dimension.

I have coresponded with them through email multiple times, and they keep saying things like, "you have waived the proof right after you uploaded your artwork" (Not True) and "As I check and performed investigation on your order, as much as I would love to help you in this kind of situation, I can say that the order we received was actually the order we processed and printed" (also not true)

The worst part is that in multiple emails (all from different workers) they parrot the same faulty information, which I have corrected in every email. Their "invesitgation" has failed at every turn to address what I witnessed and experienced.

They continually offer a 20% discount on a future order (why would I order from them if they won't send me what I ordered?) so "yea!" for that. (sarcasm intentional)

I have tried to resolve this issue with them directly, but they do not seem to be interested in being professional and taking responsibility for their mistakes.

I don't mind working with companies that make mistakes, if they work to resolve them appropriately. Everyone errs occasionally. What is needed is to make it right.

48hourprint will not make it right.