business logo of 1stDibs

1stDibs

Overview

1stDibs has a rating of 4.5 stars from 987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.

service
42
value
36
shipping
37
returns
31
quality
30
This company responds to reviews on average within 2 days
+51
How would you rate 1stDibs?
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Illinois
1 review
0 helpful votes
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I'm a Henry Bendel Girl
May 18, 2024

I'm a Henry Bendel Girl. I look for unusual items. I'm sorry they are no longer in business

Date of experience: May 8, 2024
California
4 reviews
0 helpful votes
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Search tools make it easy to find the items I'm looking for. Item information and photos are comprehensive. Check out is straghtforward.

Date of experience: February 7, 2024
California
1 review
0 helpful votes
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I have never had anything but great response to my questions and needs from!stDibs venders and from purchase to delivery.

Date of experience: January 18, 2024
AE
1 review
0 helpful votes
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A lot of nice objects, I like to visit your site. I always find something interesting for me.

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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The site was not receptive to my PayPal payments. Otherwise, it was fine.

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Canada
1 review
0 helpful votes
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Seller was very quick to respond to questions and offered the painting at a fair price.

Date of experience: April 23, 2024
France
1 review
0 helpful votes
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Parfait, magnifique, simple communication avec le vendeur

Date of experience: December 18, 2024
Customer S. 1stDibs Rep
3 months ago

Thank You For Your Review, Jenn!

We're so glad you enjoyed shopping at 1stDibs and shared your experience on SiteJabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,

Canada
1 review
0 helpful votes
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Easy site to navigate.Straightforward purchasing process.

Date of experience: May 14, 2024
Bahrain
1 review
0 helpful votes
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Good and secure thank you, and thank you for the kind offers! Truly much appreciated.

Date of experience: May 10, 2024
California
1 review
0 helpful votes
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Everything was very clear and the seller Oliver has been incredible.

Date of experience: May 10, 2024
Virginia
2 reviews
0 helpful votes
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Looking for a mother's day gift and you have great...
May 19, 2024
Updated review

Looking for a mother's day gift and you have great selections of watches.

Date of experience: May 9, 2024

I have spent so much time trying to get answers with...
February 8, 2024
Previous review

I have spent so much time trying to get answers with 1stDibs reps with these 4 orders from one seller. BTW, the seller/owner Benard is beyond absolutely, amazing, AAA+++ and I have not even received any items yet. Just sent me very clear and prompt communication.

I have had this account for a few years and to date have not ever made a purchase. Yesterday evening I did an online chat that seemed to go on and on without any clear instructions. In fact, I got clear contradictions stating that I had to first make one purchase to be an approved buyer AND I needed to be an approved buyer if I wanted to use my code '1STWELCOME' to receive a 25% discount on a $2,000+ purchase. Once I make a purchase my next order will not qualify for 1STWELCOME code, correct? I sent a very long email to customer service with a screenshot of no items being purchase but ready to submit. I am going to Washington DC for my 3rd day of a very long conference. This is not the right time for such time to be wasted. I asked customer support through my last email to apply the discount later from the back office. I purchased 4 items (and maybe a 5th) with the same Gold vetted seller that was $2650+tax. I was told about requesting a consolidated invoice but this is the same person who told me I needed to be a pre-approved buyer by making a purchase and then placing my order and apply the 1STWELCOME code. So, after emailing 1stDibs support, I went ahead and placed my 4 out of the 5 total items being ordered. I am still deciding if I want the 5th that is available for 6 more days.
Please contact me Rohini A. Solos
Order#101952252

Date of experience: February 1, 2024
GB
1 review
0 helpful votes
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Repeated difficulties with payment on website affecting both Visa and Paypal accounts.

Date of experience: May 6, 2024
New Jersey
1 review
0 helpful votes
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The Seller was very quick to respond to my request.

Date of experience: May 4, 2024
Washington
1 review
0 helpful votes
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It's OK, but hard to specify that I want Federal period American antiques. You don't have drop-downs for American nor for Federal period.

Date of experience: February 4, 2024
Israel
1 review
0 helpful votes
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The process of shopping for the earrings was smooth...
May 10, 2024
Updated review

The process of shopping for the earrings was smooth and very easy.

Date of experience: April 30, 2024

I am trying to buy a Hanukkah lamp and i use a credit...
April 12, 2024
Previous review

I am trying to buy a Hanukkah lamp and i use a credit card that is valid because I check with credit card company and I receive a response from your site that the payment are not valid. The cred card says that there is a problem with your site not with my credit card. Edna Foa Kahn

Date of experience: April 2, 2024
Illinois
1 review
0 helpful votes
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You have wonderful items that are not easily found elsewhere

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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They were very quick with response and have a great inventory to explore!

Date of experience: May 3, 2024
Colorado
1 review
0 helpful votes
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Terrific and unique options
May 10, 2024

Terrific and unique options. Sellers have been responsive and willing to negotiate.

Date of experience: April 29, 2024
California
2 reviews
0 helpful votes
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I love you guys
April 30, 2024

I love you guys. You make everything so easy.
And your offerings are exquisite!

Date of experience: April 20, 2024
New Jersey
1 review
0 helpful votes
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This was a very pleasant buying experience thanks to the seller. Thank you.

Date of experience: April 28, 2024