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1stDibs

Overview

1stDibs has a rating of 4.5 stars from 987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.

service
42
value
36
shipping
37
returns
31
quality
30
This company responds to reviews on average within 13 days
+51
How would you rate 1stDibs?
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Kansas
1 review
0 helpful votes
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Gina was great to work with!
March 25, 2024

Gina was great to work with! She answered all questions and in a timely manner! I will definitely order again!

Date of experience: March 15, 2024
Kentucky
2 reviews
0 helpful votes
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The on line experience of purchase has gone very well. Look forward to hearing from seller for shipping and arrival.

Date of experience: March 14, 2024
California
1 review
0 helpful votes
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Being forced into this survey I'm rather annoyed. The site is great!

Date of experience: June 7, 2024
GB
1 review
0 helpful votes
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It's easy
June 15, 2024

It's easy. I love the price comparison and the variety of options.

Date of experience: June 5, 2024
Washington
1 review
0 helpful votes
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It was easy to find the subjects of my interest. The site is user-friendly.

Date of experience: June 1, 2024
Florida
2 reviews
0 helpful votes
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Not a bad experience
December 28, 2023

Not a bad experience. Been watching this item for a while. Looking forward to adding it to my collection.

Date of experience: December 28, 2023
Germany
1 review
0 helpful votes
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Placing the offer was easy and fast
June 4, 2024

Placing the offer was easy and fast. Its my first time. Hoping offer gets accepted

Date of experience: May 25, 2024
Texas
1 review
0 helpful votes
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I lover 1st Dibs, especially how they photograph the jewelry making it easy to understand the item. Very easy to use interface. Great prices.

Date of experience: March 14, 2024
Iowa
1 review
0 helpful votes
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Easy process to navigate
February 13, 2024

Easy process to navigate. Sellers are always good to communicate with response to questions.
The FreeShip promo is a big plus.

Date of experience: February 13, 2024
Utah
1 review
0 helpful votes
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I gave an offer of $600 and you have stated my offer as $831.00 -- that is not correct as my offer was made in my comments -- Please correct.

Date of experience: January 7, 2024
Customer S. 1stDibs Rep
over a year old

Hello David,

We Appreciate Your Feedback and thank you for leaving a review on SiteJabber.

We're sorry to hear your experience did not meet expectations and want to help you resolve this issue. Please kindly note that we have reached out to you via email addressing this issue and sharing more information. A refund has been posted to your account so you may send a new offer of $600.00 to the seller to accept and proceed with checking out once more.

I hope this information is helpful and should you have any further questions, please do not hesitate to follow up with us within our email chain.

Best Wishes,
Michaela

Arizona
2 reviews
1 helpful vote
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Hi
John I'm sorry I'm writing to you so late. I know I was saying you wrapped so gorgeously
Thank you

+1
Date of experience: February 7, 2022
New York
2 reviews
0 helpful votes
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I see so many wonderful rings
December 28, 2023

I see so many wonderful rings. I finally made my decision and made an offer. I'm excited and hoping my offer is excepted.

Date of experience: December 28, 2023
Virginia
1 review
0 helpful votes
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Very smooth and uncomplicated shopping experiences. 1stdibs works with the client if there are any issues. First class!

Date of experience: January 15, 2024
Oklahoma
1 review
0 helpful votes
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Excellent customer service, speedy inquiry replies, discount offer, free shipping, quality pieces to choose from

Date of experience: January 1, 2024
Customer S. 1stDibs Rep
over a year old

Thank You For Your Review!
We're so glad you enjoyed shopping at 1stDibs and shared your experience on Sitejabber. Your feedback is valuable as we continue to find ways to enhance our site. We look forward to your next visit.

Kind regards,
1stDibs

California
1 review
0 helpful votes
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Incredible merchandise on auction here
December 26, 2023

Incredible merchandise on auction here. Easy to navigate and communicate with sellers as well. Excellent shopping experience!

Date of experience: December 26, 2023
Wyoming
1 review
0 helpful votes
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Just a click away
December 14, 2023

Just a click away. Everything was well photographed and described (very important when you are shopping online).

Date of experience: December 14, 2023
Illinois
1 review
0 helpful votes
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Simple, straightforward purchase process, with no additional buyer's premium and reasonable shipping fees.

Date of experience: December 16, 2023
Maryland
1 review
0 helpful votes
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I have never had any bad experience in shopping with your company, you have made it so easy...

Date of experience: April 30, 2024
Oregon
1 review
0 helpful votes
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It is always a pleasure, easy to use with great options

Date of experience: May 30, 2024
Texas
1 review
0 helpful votes
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I made my payment for my purchase and am being told that my transaction is on hold or something?

1stDibs attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024