1stDibs

Accounts payable ignore requests for payment eventually sending anonymous e-mail informing your payment is being processed.

DO NOT BUY FROM THIS COMPANY- I ordered a ring that I specifically asked to be delivered before I was leaving for out of town in a week and was promised this would be the case. The ring was NOT delivered by the date promised and was NOT delivered to our home late or ever as we have RING DOORBELL footage that shows USPS arriving and delivering a package that day, but never FEDEX even though FEDEX claimed I signed for the delivery (again I was OUT OF TOWN, so not possible). I supplied 1st Dibbs the RING DOORBELL footage, my plane and hotel itineraries as proof and informed them I requested delivery by a specific date and they told me FEDEX denied the claim, as it was signed for (a straight line) and delivered (lie) and the only thing I could do is to file a police report for theft. How can I claim something was stolen if it was never received? How can this be on me when the contract was between 1st Dibbs and FEDEX to have me sign for the delivery and that never took take place? How can a company not care that you paid them with nothing in return and will not dispute FEDEX over their customers claims and proof? DO NOT PURCHASE ANYTHING from these people. THEY DO NOT CARE IF YOU GET YOUR GOODS OR NOT- DISGUSTING PRACTICES.

I have 2 had experiences with 1st dibs, the 2nd was a nightmare. I bought a $3000 copy of a Picasso ink print after speaking with the gallery help 2x, once specifically about the condition of the paper. Although they said No Return, I was confident that if it were what as1st dibs online description said and what the gallery's help said, it would be good. The 9x12 print arrived and the paper was completely frayed and irregular on the whole left side of the paper and the "OFF WHITE" paper was actually ORANGE! Came to find out it was a page torn out of a book which was NEVER described online or in telephone calls. I had been searching for Wall Art, nothing like this ever occurred to me as a possible product. After 3 communications with 1st Dibs, their response was 'a bad experience like this through them was RARE AND THEY WERE SORRY'. No Certificate of Authentication, as promised by both dealer and 1st dibs follow up, was ever sent. JOHN SZOKE GALLERY

Buyer beware - the so-called buyer protection didn't protect us. I bought a custom-made dining table, described as ebony walnut. They offered me the choice of "oak", which I selected. All materials on their website described the table choices as being made of "oak", "walnut" or other types of wood, and under "materials and techniques" the only item offered was "walnut." In discussions with the manufacturer the table surface was described as a choice of "rift oak" or "plain sliced oak". The table I was delivered was made of veneer over MDF, and simply glued together; the quality of the table was poor, and it was delivered in the wrong color. At no time was the table described as being made of veneer or MDF, as is customary to disclose about the construction of wood furniture. I've attempted to resolve this matter through 1st Dibs customer service and they offered a partial refund - the customer service agent originally wrote that they intended to provide a refund of $6,000 on a table of $14,000 -- hardly satisfactory vs. the request to simply return the table for a full refund. However, the agent then came back again to say that the offer of this refund itself was even in error, and that the most that 1st Dibs would provide was a refund of approximately $4,000 and that was their final resolution. 1st Dibs took the position that because the table was not described specifically as "solid oak" (only as "oak") that it was not misrepresented. Buyer beware -- it's extraordinary to me that a marketplace that relies on trust would allow this lack of disclosure and then claim that the information was not misleading.