Overview
1stDibs has a rating of 4.5 stars from 987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention customer service, good experience and free shipping. 1stDibs ranks 14th among Home Decor sites.
One of the sellers first accepted my price and the revoked the thing.
Very unpleasant but probably human.
I've ordered several items from 1stDibs and it's always
Professional and the vendors have been exceptional to deal with.
I was impressed how smoothly your site functions! It is laid out well with helpful functions. Thank You
In the past you have had an email address Googls has. It is not now or ever mine. Please be sure *******@cfl.rr.com is correct one.
Shipping is way too expensive and unable to complete order on phone or iPad or computer until today.
Swift and easy shopping experience. Would be great if taxes on international shipping could be shown at checkout.
Easy transactions, great communication, fantastic items from around the world!
I'LL BE WAITING FOR THE DEALER RESPONSE. I HOPE IT WILL BE SOONER.
IT WAS EASY AND FAST TO BUY WITH YOU
THANKS!
Everything seems clear and transparent. I am excited to make my first purchase on 1st Dibs and feel comfortable doing so!
Easy peasy! I contacted the seller, they got right back with me and had everything wrapped up right away! Many thanks!
The seller responded to my emails very promptly and shared the information I wanted. Great experience.
Such fun to win in an auction and it was easy to complete my purchase. And ii loved the free shipping!
Lovely selection and excellent communication from the seller. Very helpful in meeting my needs!
Very appreciative of Seller's willingness to place on hold.
Everything has been really well explained and straightforward. The experience in the auction was easy and fun.
I bought an expensive piece of furniture on 1stDibsds ($3400) and paid an extra $599 for shipping. I received a tracking number and an expected range of dates for the delivery window. The delivery window came and went, so I tried contacting the seller first for a status update. Since 1stDibs manages white glove shipping for their sellers, he had to contact their support team to provide me with an update. But more than 24 hours later, the seller hadn't gotten a response from 1stDibs. So as a buyer, I contacted their support team -- via the only option available, which is Text. The support agent took forever to reply (about 23 minutes) and threatened to end the conversation while I was still typing a reply less than 3 minutes after their initial acknowledgement. I made several efforts to get an update with only a "we'll contact the shipper and get back to you" as a response. I sent 2 more angry messages to 1stDibs and finally got a text message from a shipper. He's an independent driver with no warehouse/hub in my locale. His truck was broken down about 1200 miles away and he didn't have a definitive ETA. But since I was heading out of town, I asked what happens if I'm gone when he finally makes it to Seattle? And basically my only option is to wait another month or more until he makes another delivery to my area. Are you kidding me?! This is what a $600 shipping fee gets you?! No communication or status updates unless you threaten the support team, and then find out that their cut rate shipping service is going to take an extra 6 weeks because they are cutting corners?! I will NEVER buy from 1stDibs again. Horrible support and shipping experience.
Seller responded to my questions regarding clarity grade. All diamond jewerly purchased exceeded my expectations
Excellent except for the initial confusion between offer and acceptance
Went well, I'm happy. I just don't give 5 stars to anyone except truly exceptional.
You made the offer too tempting. Can't resist a cute cat.
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- New York, NY
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jan,
We Appreciate Your Feedback and thank you for leaving a review on Sitejabber. We're sorry to hear your experience did not meet expectations and that you were unsatisfied with the shipping quotes we had available. Unfortunately, the shipping quote offered to you is the best rate we can offer for In-home delivery shipping. We seek our quotes from our list of Carriers and we provide the best quote we can obtain. We offer two levels of service for freight shipping, front door freight and white glove (in Home delivery). In-home delivery was selected for this order and should you require any further assistance or suppor we have our chat, email, and phone team on standby to assist you with any of your concerns.
Best Wishes,
Michaela
1stDibs