1stDibs

I placed an offer on a bag sold by Mastro Geppetto Vintage a seller on 1stDibs since 2017. Their counteroffer on the bag was $1073. I looked up their website and found the same bag for $796. When I questioned the seller, they admitted that the bag on their website was rated "good" with color inconsistencies and wear was the same bag they had listed on 1stDibs as "excellent" without any description of wear. After I sent the question regarding the discrepancy, my order was canceled and they said the bag they were holding for me was now sold. I definitely dodged a bullet. Buyer beware!

I have been a customer for over 3 years, have made 21 purchases totaling slightly over $160,000.00…probably considered a good customer. But, I have had a terrible experience with a seller over freight charges. He (Florin Antiques, Madrid) shipped my purchase via sea shipping, and quoted the charge as "in-home delivery". In actuality the service he arranged only shipped the item to the U.S. port of entry for the amount that he quoted, and which I prepaid. The freight charges to get the piece actually delivered to my home were almost twice as much more than what he quoted. I suspect he misunderstood due to not being particularly fluent in English. But, 1stDibs customer service was basically nonexistent. They simply wouldn't do anything to mitigate the situation, and even pulled down my review of the seller. Their promises, assurances, declarations, and guarantees regarding the support they will provide are useless. I hate that one bad experience out of 21 has made me realize that if there is a problem you are probably on your own. At the very least I would recommend that you not let any foreign seller use any freight company other than DHL.

I sent for a ring from u. K. they sent it to America by mistake I have been sent a bill for customs that has nothing to do with me as I did not send it to AMERICA they did I have tried since January to get them to pay but just get put off I now have had to pay this bill they are cheats.

1stDibs undoubtedly sells quality products. My concern/complaint if you like is not about the aesthetics of their products. Just be mindful that by going direct to the actual manufacturer rather than 1stDibs you can save considerably monetarily, and get clearers insight and information about the item you wish to purchase. When it comes to purchasing lighting for export from the USA to another country be absolutely sure of your local wiring standards and that the manufacturer/1stDibs can warrant what they send you- will to comply with local standards. Despite assurances from both we were supplied with lamps that were not to wired to standards for the country we live in. We had no recourse.We had to have the lights modified (low voltage transformers incorporated). Check all fine print as deep in the T&C's are conditions that should be more evident. Secondly be aware of the duties and taxes for importing to your country- as they are not openly evident as you go thru the online purchasing process and can add literally $100s to your purchase price. In our case almost $400... on top of a $2000+ purchase. Our first experience with 1stDibs and a very expensive and disappointing one.

I have purchased several items on 1st Dibs textiles, framed art, and decor. I have bought items sourced both from the US and internationally. I have had mixed experiences. It is important to check of the individual seller before making an offer. Look at all of their listed items, assessing them for consistency and quality. See whether they also have a bricks and mortar shop or gallery (that is a positive sign). I made the mistake of buying an item in haste from a seller that I later learned was also selling many ridiculously priced garage-sale junk pieces (calling this junk "vintage collector's items" or something similar). I had not taken the time to look though his full listings because I was in a hurry. That kind of flea market stock list is a huge red flag. Avoid those shops.

The bid process is pretty good on the site, although I once had a seller try to deny that he had accepted my lower bid when I who had not seen his acceptance mistakenly accepted his higher counter offer. Not sure how that happened, but I won that argument. If you tag an item as a favorite and wait, the seller may send you a discount offer after a time. The website also holds sales featuring several shops at a time, and will notify you if a shop you liked is included. Be aware that some 1st Dibs shops post prices that are hugely inflated, expecting the price to be bid down. If you do your research and you know the going price of what you are buying, this is a safe place to shop.

I won a beautiful bracelet on auction for a great price. The seller shipped it right away and it was a speedy and smooth experience. I would highly recommend 1stdibs for high quality purchases.