1 SaleReviews 199

The item was ordered on November 30th. It took 12 business days to get it in the mail. It was taken to UPS innovations on December 17th it arrived at USPS on December 22 and sat in the post office through Christmas. It was scheduled to be delivered on December 24th which never happened. Other things I ordered from them also took 3 weeks to a month to get here while other items took 2 weeks. They need to make sure the companies they are selling for have better shipping policies. When I contacted them, which is only by e-mail, all they said was it can take up to 10 business days to send out orders. I think they need to change this to 5 days. Some companies are not adhering to the current shipping policy and 1 sale a day will not contact the company to find out what is wrong.

If you order from this site and do not get the merchandise within 3 weeks don't even think about returning it. They do not go by the date of shipment but the date you ordered... then you only have 21 days to return. Not business days just 21 days. I received my item. Damaged... tried to return and was advised that it was past the 21 day return policy. Funny I sent the return request the same day I received the item. This is not the first bad experience I have had with this site. Be careful when ordering as you may have to keep it whether you like it or not.

I ordered a Galaxy Note GT-N7000 (i9220) from 1saleaday.com on 03/15/12, and finally received the shipment yesterday (03/28/12). When I opened the shipping container, I discovered an unsealed Galaxy Note box (These were sold as BNIB) that contained all of the accessories, but no Galaxy Note. I have been in constant contact with them the last two days, at which point they tried to persuade me into purchasing today's deal on the Note, at which point they would refund my money and cancel my previous order. Unwilling to do this, because I am already out $584, and was not prepared to throw good money after bad to a company that does not even have a customer service phone number, I was finally informed at the end of their business day today (4:30 PM EDT) that I would NOT be receiving a refund, after all. You see, apparently I am not alone in this, and rather than them take care of the customers who have already tied money up in their shady venture, they now want to do an "investigation" into how widespread this may be. I signed a sworn affidavit attesting to the fact that I did not receive the phone, just the box and accessories, yet they still refuse to refund my money or send me the phone.

Site has zero customer service, so if you have any issues you're pretty much screwed. It is intentionally impossible to cancel an order, even if you do it right after the order is placed They'll place blame on the fact that they get 1000 emails and can't sort through it all to find the cancel order requests quick enough.

Here's a simple solution. Make another email address just for cancel order requests. But no, they'd rather give an excuse such as the order has already shipped. In reality the status will say shipped, and 20 hours later you will receive a tracking number. However the tracking number won't actually be active on the UPS site for a few more days. This is made even worse by the fact that 1saleaday's only cancel order policy is to wait for it to come to your door and then refuse delivery. If you miss that small window then you can look forward to shipping it back on your own dime and possibly even being charged a restocking fee.

The reason refusing delivery is so difficult is that the shipping process is terrible. Often the tracking number you receive won't be active for days to months. It leads to the situation where they'll keep your money for up to months on end but you'll never receive the product. Most respectable businesses would refund you when the delays are extensive. 1saleaday will blame it on unavoidable delays in shipping, or another vendor. The best you will get is a partial refund which isn't very useful after several weeks of not receiving a product.

When you finally receive the product is the final area of concern. If you're lucky and ordering something that is sealed then you'll probably be a fine. If it's an open box item then you might be screwed. It's not too uncommon to get a used item that was described as refurbished. Or an item that was just completely used and not fully functioning.

That brings you back to the original problem of customer service. You'll have a hard time returning the item. They'll lie/cheat regarding the item description and condition. Absolutely horrible business practices.

I like this site. Its been more than 6 months that I am purchasing stuff from them and I don't wanna complain about the delivery time, simply for the fact that I am getting some really nice stuff dirt cheap. One can't get everything.
And another thing which is really admirable is that they keep you posted once you have placed and order and once it has been shipped. So people out there I like this site and I find it very decent..

I purchased a 'unlocked verizon blackberry 8830 world' from 1saleaday. Turns out this unlocked phone only works with verizon and page plus and is only unlocked for the world (ie not north america). I wrote to 1saleaday stating that the fact that it could not be used with other carriers was not clarified on their add and requesting a refund. They denied it. Thus, I am left with a phone I cannot use.

Previously, I bought a watch advertised with ecg capabilites on it from 1saleaday. Upon receiving it I attempted to use this function but no such function existed. Thus, 1saleaday, in my experience, i do not get what i pay for with one sale a day. Further I feel that their adds easily trick consumers into buying products that do not do what they are expected to do. Moreover, if you buy and are not happy, no refunds. You are trapped. I would not recommend one sale a day at all.