I was extremely impressed with the follow-up customer service provided by the 1 Outlet team. My ordered item was delayed in delivery - no fault of 1 Outlet - yet the customer service team maintained timely contact with me until the item was delivered to my residence.
Above and beyond customer service expectations. Well done!
I ORDERED Some fertilizer, $64 USD worth. 3 hours after I paid they said they could not deliver, so they issued me a refund. I waited 2 weeks and inquired about the refund. They claim to have issued the refund that day, not the day they canceled the order. The thing is they waited 2 weeks to send the so called refund. Now another 10 days later and my bank knows nothing about a refund. They offer excuses but they already knew they could NOT send the goods before the took the Money. They are holding refunds to get Interest. I want to know why no law enforcement is taking care of this,. It is a internet scam just as any other. Where is the Law?
Hello, We have received and would like to thank you very much. We appreciate the effort your company has gone to to sort that out for us including a phone call and all the emails to keep us informed. We wish you all the best.
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I've placed an order but cancelled the order on the same day after reading the review worrying it is a scam. It replied my email a week after and I finally got the full refund about 20 days after the cancellation of the order.
The order needs to be cancelled due to failure to provide goods. In April, I was informed that the refund has been made, and I still have n't received the refund today. I want to check it, but I have not received any reply.
I would like to say I have found you extremely helpful and very prompt at answering my messages. Excellent customer service so thank you very much. I will definitely use your site again. Thank you so much for your help. All your staff have been excellent I would definitely score you a 10.
Product delivered well. They made it possible ordering the NatGeo map I wanted all the way from the US. It took ages but in the end it arrived well. And the customer service team is very responsive and sent the tracking number so you are aware when to expect the shipment and available when you need to ask anything.
I enjoyed shopping on the website while looking for the product of choice. I really like the design of your website but if I can suggest something then that'd be to make the website design more appealing or modern.
I ordered an item, they acknowledged my order, charged my account. Then about 10 minutes later canceled the order. Said it would be 7-10 days to process a refund. They don't respond to emails, called them and they said they would contract me in 3 days. That was 10 days ago, and still nothing. I am in the process of filing a dispute with my bank, and my consider going to Singapore to file a police report. This is clearly theft and someone needs to be held accountable.
I want my money back . Countless messages on your email and phone calls to your numbers . Orders are being processed and delivery dates are all wrong . I just want my order to be cancelled and money to be refunded . And there is no response .
I ordered 10 packs of Seeds of Change precooked organic rice. It took long (about 6 weeks) to arrive but it came about the time it estimated to arrive, and the price was good with free shipping so I have no complain. I don't mind ordering again.
1Outlets is very friendly act from this company. They are truly good to every person and and this really good. Best support is provide to this shop. Thanks for nice help.
I can confirm this 1outlet is 100% a scam company,
They won't send the item to you,
And they won't refund the money to you,
They only will told you to wait.
Wait 1 month, 3 month, 6 month, 1 year,
They will keep delay it until you lost your patience.
But i don't understand why this company still can running his business in singapore more than 5 years.
Is singapore government allow scammer doing business in his country?
This website and app is totally fraud. I ordered on this website and send the money by bank transfer. They said to me your order received you in one month. But after 1 month I asked them where is my order. Then said to me the your order was cancelled and we will refund your money. But they don't send any money back to me. It's totally fraud. Plz should be block this website and app from Google.
Due to problems with their supplier, 1outlets contacted me to let me know that they could not fullfill my order because of matters that they had no control over. They were very open about this issue. I was quite satisfied with the dealings I have had with this company.
I ordered and paid for a black Tromba plastic flugelhorn and inputted my mailing address. The company site accepted the order. Later, the company said they only have the gold colour version, and I am ok with it. Then, by the time of the delivery, they said the company computer could not generate a mail note to deliver the item, and they initially would want to order the credit refund (money sits in the company). However, I request a refund back to my bank account. They said it would take 30 working days. I waited for it and still got nothing back. I emailed them several times requesting my refund. They just said they would check it but did nothing after 45 working days. The service is not professional at all. The customer service is inferior. If you can, avoid this company completely. If I have another chance, I would rather order this on the Amazon USA website and arrange additional shipping.
I was very impressed with 1outlets right from the start. My order was confirmed immediately and I was given regular updates about my order. My order arrived ahead of schedule and I was contacted to ensure that my order was received in good condition, which it was.
I have placed my order and paid for it. Later I have received an email from them saying they cannot ship the goods and that they will make a full refund. Three months later and numerous email messages sent in the meanwhile and I am still waiting for my money. Scamers!
Order no *******
Ticket no *******
Placed order for which payment was taken immediately, but then they emailed to say they couldn't supply from that company and I would have to pay another USD $105 or cancel. I cancelled and they said it could take up to a month to get refund. I waited, emailed and was told they were following up and to wait for them to email. Gave them another 2 weeks then told them I was going to go through my bank to get the refund. Within hours that money was in my account. This was 2 and a half months after I cancelled the order!
Answer: I realised too late... 1 outlets is a world wide scam company... Just lost over $300 dollars... Please people. We need to expose this company. Facebook Twitter Instagram. Etc. We need to bring them to its knee. All the ppl wrote before is what i encounter too. So i need not tell u my story. They are real professional cheater. When you sent a mail and ask for help. They use an auto BOTS to reply with standard reply wording by using difernt name. Helena. Peta. Karolina. Jahra. Michelle. Etc. Giving you the ullusion they are concern for you. But all is BS... I have to stop writing here folks... I am too angry to carry on... Buy at your own risk..
Answer: This company is cheating so they never let u contact anyone important. I called their customer service twice, useless
1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 550th among Discount Shopping sites.