1outlets.com

Be careful!

I have placed an order with them this year, 29th June 2019. Till now (November 25th), not all ordered and paid goods (80%) have arrived. After issuing a complain, a refund for the 8 missing items was communicated after a long back and forth.

Same issue, so far no refund has been received and no evidence has been provided that a actual refund effort has been made. The refund amount is about USD 200!

The entire experience was a nightmare. I strongly suggest not to place any order with this company. Appears like that they don't keep stock or have a poor choice of merchants. Worst customer experience ever.

Best regards,
CL - Hong Hong

Placed an order in Jan 24,2019, received and few days later and said merchant didn't ship. They said, " Refund generally takes up to 10 to 30 days to process and transfer the funds back to the customer's same credit card. " Their customer service is terrible, passing from one to another to Kendall K., Hadid He., Devon W. And Hien. H. Still not received my refund as it's been more than 4 months! Do not buy anything form this website, fraudsters.

Ticket id: *******

Made an order on Aug 21 got order & get email confirmation from Snow M replied & subsequently got another email from Lindsay P canceled on the same day with a refund promised between 7-30 days. Contacted credit card on Sep 18 and there no transaction refund has made to date?

Same situation with Sascha L posted on Sept 10 multiple emails and calls to the company and there is no response. A machine automated message is relayed over the telephone.

Yes & it would not be wise to place an order with this company, looking at the number of bad and similar reviews online.

We should made a police report if there no response in 30 days.

This sale went wrong, not because of 1Outlets', but because of supplier problems. I have had very good customer service from 1Outlets - even an international phone call. This is unheard of. I would recommend 1Outlets as Internet supplier of goods and services to anyone.

I have order more than 10 items within a year, but disappointed than they cancel 95% of my order with the nonsense reasons that the item is out of stock whereby I have the items is actually in stock? I have feedback to them about my disappointment but they don't care. They also promised to replace my orders with same brand and same quality but from different company. I was happy with their arrangement but in fact they just kidding. At the end, they still cancel my order and refund to me. I felt very very very dissatisfied and unhappy with the way they handle my case. They even told me that I items been lost in their warehouse. What a nonsense reasons!

I believe this company either fake or thief.
Order #*******
Visa/Mastercard/Google/IE etc should investigate this company.
Almost 2 months after order, item or refund still not receive. 1st they said merchant cannot supply, then they email asked for top up usd25 to buy from other seller or refund. Agreed for top up but still no progress. Then they said this seller also no update and they asked whether to buy from alternative seller or refund.
Agreed for refund but after that they no longer response the email.
Until now still no refund. Almost 2 months past.
Pls avoid this company. Later will regret.
No rating from me actually.

I sent real amount to buy a product from them.I was communicating with them. But they are not giving me any answer. They told me first that we don't have the product. But I will give you after some time but they are not giving me any reply till now.

I am happy with the service although I didn't get the product I'd like to buy. It would be nice to let customer know if the product that the customer placed an order could not be delivered to the country of residence of the customer so that he/she would not proceed to make an order only to know such limitation later and had to request for the refund like in my case. However, I am happy with your prompt action to refund to my credit card.

They cancelled my order right after they approved the order and charged my credit card.
They didnt even bother to refund back unless you chase them. Call them. You will be surprised that their call centre/ customer service hq and finance department are actually in Vietnam.
They finally refunded me back but after a tiring chase. They sent an apology email with a usd10
Voucher for the customer to use in the next purchase. No thanks. I had a nightmare experience shopping with 1Outlets, dont intend to experience the nightmare again. Beware and be careful.

I have dealt with them for 10 months already and they have cancelled my orders 3 times and never delivered. I threaten them for a refund and even as they promised they never made the payment. Total scam and I don't understand how they can survive with this fraudulent business!