website thubmnail of 1outlets.com

1outlets.com

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Singapore
1 review
2 helpful votes
Follow Sascha L.
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Scam website
September 16, 2018

Order #*******

Made an order on Sept 10 and the order was subsequently canceled by them on the same day with a refund promised between 7-30 days (?).
Multiple emails and calls to the company and there is no response. A machine automated message is relayed over the telephone.

It would not be wise to place an order with this company, looking at the number of bad and similar reviews online.

Pls get a representative to get in touch with me about my refund! This is UNACCEPTABLE.

Date of experience: September 16, 2018
Singapore
1 review
1 helpful vote
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Very bad experience
November 22, 2019

Didn't got order for 2 months and it took lots for email phone calls to get my money back. It took 4-5 weeks to get money back in account once they confirm which is totally cheating no bank in day would take that time

Date of experience: November 22, 2019
Slovenia
1 review
1 helpful vote
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Fraud company
March 12, 2022

This site is a fraud people. Stop sending them money. My company has many complaints about not sending the items or refunding them. And because they keep changing their TRR account is hard for tracking them. Read the reviews about sites you order from, if you hear one negative review stop reading any further. All the positive ones are from the fraud company.

Date of experience: March 12, 2022
Hong Kong
1 review
10 helpful votes
Follow KONG L.
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Thank you for your quick response to the refund process, and keep me posted by email for the latest status. The most make me satisfied is I received your call earlier, that you are so kindful to ask me to check up my bank account of the refund. At last, I hope you can check the supplier accountability more carefully next time, to reduce things like this happen again. Hope to have other shopping experience in your store next time.

Date of experience: February 20, 2020
GB
1 review
4 helpful votes
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SCAMMERS
May 21, 2020

Do NOT use this company. Covid19 is used as an excuse for not being able to get goods you've ordered. They say you will get refund which never materialises. They send emails saying "you will get refund in the next 7-10 days" - doesn't happen. The emails are not grammatically correct either! SCAMMERS!

Date of experience: May 21, 2020
Hong Kong
1 review
1 helpful vote
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Order no 000062317
August 13, 2019

On May 22,2019 I ordered US$525 vitamins from them and a few days later they emailed me and said they are out of stock and will refund the money. Until July 17 not a cent refunded. I called and complained and they emailed it within a month but now Aug 13 not a cent and it's been two months since I paid. I called and it's a call centre no money. No reply! I have opened up a file with credit card company to get refund. They told me it takes two to three months to get money back after investigation.

Date of experience: August 13, 2019
Czechia
1 review
0 helpful votes
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Even if not delivered all the pieces I ordered and it took a long time to solve everything, I am finally satisfied.
Ordered goods arrived after about 2 months. After opening, I found out that only 1/3 of the ordered and paid goods came. At the customer service, nobody wanted to deal with it for a long time, and frankly, I was pretty upset that I didn't have the goods or the money. Everything turned to good when Jarah took over the matter. I greatly appreciate her approach and quick resolution, so I give the highest ranking.

Date of experience: November 28, 2019
GB
1 review
0 helpful votes
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Excellent service
January 31, 2019

I ordered the Balanced Essentials Liquid Multivitamins online as I cannot buy these in UK. On the first attempt, the merchant could not ship this item from US however, the team at 1outlets managed to find a merchant that could ship this to me via Singapore. I received it in 12 days. Fantastic service. I will use again and recommend to others.

Date of experience: January 30, 2019
Philippines
1 review
1 helpful vote
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Refund
December 22, 2020

The customer service were prompt in giving feedback about my order. Unfortunately, my order can not be sent for understandable reasons due to the pandemic. However, the customer service immediately informed me about what happened. They replied quick and tried to contact me through my cellular number. Still giving them 5 stars for customer service that every customer deserves.

Date of experience: December 22, 2020
Colombia
1 review
0 helpful votes
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The rrs arrived today.
December 14, 2022

The rrs arrived today. I'm real impressed with your price plus the free postage. I was paying much more on e bay for the dame product. Am getting some more funds together and will buy for more of the same. Take care.

Date of experience: December 14, 2022
Singapore
1 review
0 helpful votes
Follow Mika Y.
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Great variety of overseas products, kind support staff that will attend to your needs promptly. Many items that aren't available in Singapore can be found here. Good sourcing of merchants for similar items. Wide variety of gourmet products. I'm glad there are companies like this catering to overseas products that we love so much.

Date of experience: September 28, 2019
Singapore
1 review
0 helpful votes
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Teacher
February 24, 2020

Good support and excellent service. The product was delivered on time and it was intact. There were no issues with the product. I would like to thank those dealing with delivery for doing a very good job.

Date of experience: February 24, 2020
Costa Rica
1 review
0 helpful votes
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Thank you so much for your quick response. Even though You didn't have my product you were all very sincere and displayed a very efficient team I thank you so much.I will still use your company in the future. Regards.

Date of experience: January 6, 2023
Greece
1 review
0 helpful votes
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Nice behaviour
October 26, 2019

Goods delivery was made on time and when I had problems with local customs they did what they could do. Of course, the company has to check again with transportation company how they could reduce custom's expences.

Date of experience: October 23, 2019
Austria
1 review
1 helpful vote
Follow Austin J.
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All of you should be careful from this website because it is a big Scamer. The product I paid to buy did not give me the product but kept my money. I have messaged them many times but they are not replying. I would suggest everyone to stay away from them.

Date of experience: January 25, 2023
Singapore
1 review
0 helpful votes
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Service
April 13, 2020

Took a little while for goods to arrive but understandable in light of the COVID-19 environment. Was surprised to receive call to check if goods have been received. Thanks for reaching out. Keep up with the good service.

Date of experience: April 13, 2020
New Zealand
1 review
3 helpful votes
Follow Riana M.
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Do not buy from this shop because it's a fake, it makes u order what u are looking for then takes the money out straight away, then cancels your order and doesn't give your money back till dayyyyys. They can take your money out fast but can't replace it as quickly.

Date of experience: November 17, 2018
Malaysia
1 review
7 helpful votes
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I would rate zero star if I can choose. Worse ever service. They informed me that they can't get stock from their supplier AFTER 2 WEEKS of my order placement. Cancelled order, and can't get the refund after 3months! And I'm still waiting, and keep calling. Waste my time & money!

Date of experience: January 10, 2020
GB
1 review
1 helpful vote
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Order arrived eventually
January 17, 2019

My original order was lost or stolen or cancelled im not sure which so it was more tha two months before i received my goods after an investigation was done. The second order was expidited very fast and arrived quickly. The customer services were polite and helpful and did thier best to see I received the order. Just a shame the product leaked on the packaging not the fault of the company i add.

Date of experience: January 17, 2019
Hong Kong
1 review
3 helpful votes
Follow Chau J.
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It can't refund to real money but only credit in its website. And you can never spend the credit as they have many excuses making you never receiving the goods, like no stock, can't deliver to your country, etc. Don't waste your time and money.

Date of experience: October 19, 2023

Overview

1outlets.com has a rating of 2.3 stars from 587 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1outlets.com most frequently mention credit card, full refund and total scam. 1outlets.com ranks 550th among Discount Shopping sites.

service
91
value
88
shipping
86
returns
88
quality
82
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