Needed the parts to finish a project on time. 1A had the correct parts with reasonable expediting cost.
The phone people, videos, and competitive pricing as well as a great return policy makes this a great place to do business.
This order came in quickly with no hassle at all. I really like that I had no problem with installing the equipment.
Thank you for your review Mario! We are also glad to hear that you had no problem installing. We look forward to assisting you with your next repair1
Good place to get part's for your vehicle and they abide by their warranty and the service is very good and helpful
Happy with this company, thought I was wronged by them but I was mistaken. Wrong part came but they fixed the problem.
I goofed up my own order, but that didn't matter. They credited my account!
I was not expecting that.
I will be ordering again soon.
Ordered truck mirrors & had them in two days & just what I wanted. They are great mirrors & work perfect.
Received a defective item, sent item back for a refund and they wont give refund, dont buy anything from them.
Good morning Shervin. I am sorry to hear about this--unfortunately, we do not refund parts that are returned damaged without confirmation from the customer that it was received damaged. We hope to assist you with future repairs.
Perfect ordering experience, resulting in a early delivery of a incredibly perfect part. Thank you so much! Love you guys
Thank you James; the feeling is mutual! We appreciate your endorsement of our product and look forward to assisting you with your next purchase.
Great price, fast delivery. The website had what I needed at a price way below a dealership. I bought it. It works.
I just got the parts I ordered from 1A Auto they came on time packed and shipped good parts where just what I ordered thanks 1A Auto and very good job I recommend you to everyone I know
Thank you so much for your review Edward! We are glad to hear that you had a wonderful customer service experience. We appreciate your endorsement and look forward to assisting you with your next repair.
Their video for removing my alternator was spot on. I decided to reward them with my business so I bought their alternator. So far, so good.
Dan I am elated to hear that. We have created over 8,000 Do-It-Yourself videos showing people how to replace the car parts that we sell--empowerment over the exorbitant mechanic shops. We value your business and look forward to assisting you with your future car repairs.
The website is easy to use and the products sold are first class. The instructional videos you have are incredible. The videos are very informative.
Thank you Richard! We love to hear about customers foregoing the expensive mechanics/dealerships in favor of replacing their own parts. We have nearly 8,000 of them, so that should keep you busy!
Thanks for the quick delivery and the parts have always been the right ones thanks for having your web sight
Thank you for taking the time to leave this review, Jeanie!
FAST DELIVERY! QUALITY PARTS! GREAT PRICE! I GOT 2 OF THE PARTS FOR THE PRICE OF 1! I NEEDED HUB ASSEMBLY FOR THE LEFT SIDE BUT I HAD RIGHT SIDE REPLACED ALSO BECAUSE OF THE PRICE!
Hello Aretha! We are glad to hear that you were pleased with our prices. Since our inception, we have prided ourselves on providing quality auto parts at a competitive price to our customers. We look forward to assisting you with all of your future car repairs.
Parts were all delivered on-time or ahead of schedule and everything, less one dust cover, was exactly as described.
The supervisor "Emma" is very knowledgeable & professional! Thank you 1A Auto for your exceptional service!
I've ordered a variety of parts. Always good value and prompt delivery. Have never had an issue. I appreciate their "how to" videos as well.
Thank you for taking the time to write this review, Ray! We're glad to hear you've found the quality parts you need and received them on time and like our videos, too. We look forward to helping you with your next repair!
My order was shipped immediately and arrived on time. The mirrors I ordered fit perfectly with no trouble installing.
Overall very satisfied. Thank you once again for the great experience! Looking forward to my next order.
Thank you for taking the time to leave this review, Dan! Happy to hear your experience with us was a great one. We look forward to helping you with your next car project.
Overview
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 764th among Auto Parts sites.
- Visit Website
- Westford, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We cannot argue with you there Randall! Everything we consider implementing with us asking, "will this make the customer's experience more favorable or less favorable?" We look forward to assisting you with all of your future car repairs.