I receive my shipment in two days. Very, quality parts with online videos, that made my installment simple.
Free shipping was prompt and on time. Excellent Packaging. Excellent product. Fit was perfect as described. Happy customer!
My car now looks in good shape with the new headlight installed. It gives my car a fresh outlook, great quality product.
Thanks, Alfred! It's amazing what a new set of headlights can do for the appearance of a vehicle. We appreciate the 5 stars!
Shipped me wrong parts and won't exchange or return will never get parts from them again. Cant believe people actually get parts from them...
Will take longer to ship than it says and cost half the price to ship items back. Plan ahead a couple extra days in order to get parts in time.
Recently made an order from 1A Auto for an O2 sensor weighing approximately 0.2 lbs. The package took 12 days to arrive from Kansas to Illinois.
I am so sorry to hear about this Dana; this is never the type of customer service experience that we strive for. Please message me your name and PO # associated with your order so that I can take a look.
Ordered Eagle Eyes tail light on Sunday 9/25/22 with express shipping. Received Wednesday 9/28/22. It looks and operates just like the original.
My experience with a one was top notch my scanner I received immediately and within a few days of ordering it.
Gregory, I am glad to hear that your experience was top notch. I should also note that we do provide free same-day shipping!
I ordered shocks that did not meet expectations. I let 1A Auto know the issue and they immediately refunded the cost.
Very cheap Chinese parts customer service is full of lies recommend not to buy any parts for any vehicle from them
Price & installation video guidance were outstanding! Part fit and condition were faultless and everything seems to be working correctly...
Hello Roy! Here at 1A, we are so happy to hear that everything is going well. If even the most minor issue does arise, please make sure to reach out to us so that we can promptly rectify the issue.
This is the second review request for a brake pedal pad. Saw it, ordered it, got it, installed it, end of review.
Good company to do business with.
Had an issues with struts that I installed a couple of years ago. I reached out to customer service and they agreed to send out a new set
I was very pleased with my experience ordering the plugs and coil packs for my Liberty. Very easy to process checkout and payment options.
1A Auto is my go-to online parts store for auto parts. Quick shipping. Great service when I need it!
Thank you for the great review, William!
Very well pleased with everything I bought from 1A everything was accurate and very good customer service unlike ebay
Thank you so much for your review Juan! We look forward to assisting you with your next repair.
All parts arrived quickly. The delivery box was pretty beat up, but all parts were good. They installed perfectly.
Very good customer service
Fast answer
I tell all my friends
1A Auto # 1
I like it. Thank you very much
Awesome! Thank you for the kind review and for recommending us!
Saw the same lights for less money after I ordered mine from A1, I should have price shopped before ordering, lights worked fine though.
Overview
1A Auto has a rating of 2.2 stars from 506 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1A Auto most frequently mention customer service, return shipping and wrong parts. 1A Auto ranks 767th among Auto Parts sites.
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- Westford, MA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Doug, thank you so much for your review! It is always nice to hear when customers take advantage of our Do-It-Yourself videos and forego the exorbitant prices set by mechanic shops. We look forward to assisting you with all of your future car repairs!