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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great prices and service. I received my contacts within a week of ordering.
My experience was terrible. You charge about $60 per box of contacts, which comes up to about $120 for two boxes, but when I went to check out, a mysterious add-on fee of approximately $50 had been added to my order total. That totals up to about $85 per box, not $60.
AND, you're charged me an additional $10 for shipping on top of that price-gouging fee!
I tried every link I could find on the site to find out what the phantom $50 fee was, but couldn't find it and because delivery would've been faster than going through my eye doctor, who coincidentally charges almost the exact same $85 per box of contacts, I purchased them from you and THEN received the details behind your bogus $50 add-on fees.
I had a terrible experience and will not order from your company again.
I am not reviewing this at all $$$$$$$$$$$$$$$$$$$$$$$$$$$
All I had to do was have my prescription and you guys made it easy! Thank you! Oh and fast shipping!
The contacts are great. I had a fast delivery and my son can see now.
Easy to order, great service and timely arrival... will use again!
I had no problems ordering my contacts with this company, they provided excellent service. Greatly appreciated.
Everything went fine. No issues you want 50 words and don't have have 50 word to describe I ordered and they were delivered
I took way to long for them to be delivered to almost 4 weeks because you were out of stock
Easy ordering experience! Got my contacts quickly!
Happy with my purchase. My first time using internet ordering contact lenses. Communication was very good.
The cost was not clear and the rebate is complicated. I ended up paying more than I would have through the optometrist.
Disappointed. I had to wait 3 weeks for my order to be filled and delivered.
I liked that I was able to use my own prescription to make my order.
Excellent job, will reorder when needed! Rebate value is outstanding.
I saved $$ and received my contacts quickly! I'm so glad I found them! Thank you!
I was charged $35 in taxes on a $126 order. Never using this place again.
A couple clicks and my contacts were on their way, I would highly recommend!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members