Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
Instant Feedback
I normally order my contacts thru 1-800-Contacts. I decided to see if I could find some at a lower price and I discovered you guys. I was shocked at the price, I think I paid less than half of what I normally pay for the same brand. I was shocked! And your shipping was cheaper AND they arrived on time. Definitely will be reording going forward.
Price was about average customer service was about average I had to pay the expedite my order and it took way too long. But I understand you're saying you had to get fresh lenses but for crying out loud don't advertise you got millions in stock when you go to order fresh lenses keep fresh.
I am that person who doesn't trust most online ordering except through Amazon however i am pleased to say i took the chance and ordered through 1800 lens and i am pleased with my experience. I ordered my dailies a. Week. Ago and I am wearing them today. Super easy to order and have them shipped to me directly. And I saved money.
My prescription contact lenses were confused but they called the doctors for me and got everything straightened out. Very helpful very quick delivery.
I placed an order and when I checked the status they said there was error in my prescription. Nobody called me to reach out and instead waited for my call.
I was very satisfied with my overall experience when ordering and delivery of my contacts. The continued updates made the experience a great one! Thank you
I was able to order my contacts quickly and efficiently! The website was extremely user friendly. I received my order in less than 1 week from ordering with just the regular shipping!
Get Lens (formerly known as 1-800 contacts) is very efficient. They verify the information with your doctor without you having to upload or give them anything. They also ask you to confirm when you receive your order so they know it was delivered to the right place.
The order was placed and acknowledged. However, an email was never received advising if the delay. Then the delay was longer than originally advised. Just better updates.
The customer service rep corrected a mistake I had not noticed on the contacts I ordered, even though I had originally only called to edit my billing address. She was super helpful! I wish I had gotten her name.
I received my contacts very quickly considering they were out of stock when I ordered them. 1-800-GET-LENS kept me informed and I actually received the contacts earlier than the expected delivery date. I was also able to place my order and use the prescription my optometrist printed for me instead of having to wait for them to talk to my doctor like some sites.
I want the rebate that was discussed at time of charging my credit card. Without the rebate offered, it would be cheaper to go to the local glasses center and order through them. Need to offer more offers and incentives to order through them
The website link to UPSP for address confirmation did not work so I had to take extra time to call customer service to place the order. I was unable to upload my prescription due to this issue so additional email communication was required. The product received was as expected/needed.
The website is user friendly, which made ordering easy. I received my order in less than a week. The contacts were less expensive than ordering through my Ophthalmologist office, and I was also offered a rebate, which saved even more money!
I thought I was ordering from 100contacts but placed an order with GetLens instead. Thought my credit card info was compromised and worried I would NOT get contacts. But was surprised everything was legit. Thank u for quick service and order was at a great discount and price.
There was extra cost over and above the advertised cost of the lenses, estimated tax, and delivery charge that was not reflected on the invoice. Maybe there was a fee for verifying the prescription with my doctor? I was not prompted to upload my prescription during the order process. Afterward, I saw a message that I should upload my presription.
Thank you for the website because as a mother of 3 kids it's a hassle sometimes to make a trip to do anything and this was one thing made easy for me! Thanks. My contacts are here! I CAN SEE! LOL
Request to delivery took extremely a long time probably close to 3 weeks. I thought it was to be faster than doctors office but truly is isn't.
Your brand colors and paid sponsorship upon searching 1-800-Contact was deceiving and distracted my attention causing me to order. I didn't receive any confirmation emails upon placing my order. I didn't receive any shipping notifications or updates. Instead, I had to retrace my ordering steps to discover I didn't order from my preferred website, as well as having to click on my order to find any tracking information.
Got my lenses in 6 days. However, I was a first time customer and didn't account for establishing an account. I will use again.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members