Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
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The cost was calculated with a rebate offer that I can not process. It was a very long wait to receive my order as well. The entirety of the process was slow, uneasy, and too costly.
I like my contacts and they were a great price. Product came right on time and was exactly what I was expecting.
It was quick and easy to work with this company. I will be sending out the rebate request today, hopefully that will be as easy as receiving my lenses.
There was a problem with them reading my prescription. I was never notified until I inquired why it was taking so long for my lenses to arrive. Upon rectifying the situation, I received two boxes of lenses that are not my prescription.
I was charged $35 in taxes on a $126 order. Never using this place again.
I was pleased to see the lower prices and wanted to take advantage of the deal where 8 boxes had a mail-in rebate. I bought 8 boxes of Acuvue but since one of my eyes has astigmatism the deal did not apply. I was disappointed since I did buy 8 boxes but apparently they have to be the exact same. When I went to pay I noticed a service fee of over $200. I could have just gotten them at Walgreens or 1800contacts since the price actually ended up being the same.
I was told my order couldn't be fulfilled because I needed a recent prescription for my contacts. So I ordered from another place and then a week later I found out that you approved my order. So now I'm stuck with many contacts. Does not happy with that. Hopefully my eyes don't change soon.
The site itself was good. The cost of the contact lenses themselves was wonderful. Until you got to the check out and was thrown for a loop with the taxes and fees! I had almost $250 worth of taxes and fees tacked onto my order. I thought I was only going to pay around $350 for a years worth of contacts. Nope! Almost $750 later. This was supposed to be cheaper than getting them at my doctors office. Nope. Not sure I will be ordering from here again.
I want the rebate that was discussed at time of charging my credit card. Without the rebate offered, it would be cheaper to go to the local glasses center and order through them. Need to offer more offers and incentives to order through them
My experience was terrible. You charge about $60 per box of contacts, which comes up to about $120 for two boxes, but when I went to check out, a mysterious add-on fee of approximately $50 had been added to my order total. That totals up to about $85 per box, not $60.
AND, you're charged me an additional $10 for shipping on top of that price-gouging fee!
I tried every link I could find on the site to find out what the phantom $50 fee was, but couldn't find it and because delivery would've been faster than going through my eye doctor, who coincidentally charges almost the exact same $85 per box of contacts, I purchased them from you and THEN received the details behind your bogus $50 add-on fees.
I had a terrible experience and will not order from your company again.
There was extra cost over and above the advertised cost of the lenses, estimated tax, and delivery charge that was not reflected on the invoice. Maybe there was a fee for verifying the prescription with my doctor? I was not prompted to upload my prescription during the order process. Afterward, I saw a message that I should upload my presription.
I really dislike when you have to do something to get the discount advertised. I should have purchased from walmart so I could have just got a cheaper price and not had to jump through hops to get a refund
Request to delivery took extremely a long time probably close to 3 weeks. I thought it was to be faster than doctors office but truly is isn't.
Eye exam was easy and order came quickly... but extra "processing " fees and such make this quite expensive. Albeit, not the most expensive out there
The site was easy to navigate. It's a bit spendy, but I like the quality and how many different brands there are.
It was pretty straight forward, pretty much what i expected, just wish these site would put the prices to reflect the proccessing fees, that way you can have a better idea of who has the best price
I placed my order on 2/27/2025. I received an email that my contacts weren't in stock and had to be ordered from the supplier. The same thing happened last time I ordered, which was in November. It just seems weird that it was twice in a row.
Placing my order was easy and the discount was nice, but I was disappointed that I had to wait three weeks for my contacts to be delivered.
I was shown one price and then when added lenses to cart it was a higher price. Still cheaper than at other sellers but not at the savings I initially expected.
Prices offered on the website reflect a rebate, which I can't find where to submit. The website says there are rebates that makes it very hard to figure out how to submit them.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members