Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
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I did my online contact eye exam, and my prescription was approved the same day. I was able to order my contracts and receive them in a week. It was a straightforward process.
It was great. As easy as entering the information and uploading my RX. The shipping was super fast and the lens are perfect!
The website was very easy to use to order my contacts. The order was processed very quickly and had them two days before the date that was communicated. Was very smooth and fast service. Thank you
Ordering was fast. I had to call to get my prescription processed asap since I needed my rgp before traveling. The customer support agent was able to confirm my prescription with my doctor office while I was on the call and then my order was processed next day and I received my contacts 3 business days after I placed the order as expected.
When I placed the order there was a problem with the prescription. I called and the agent immediately contacted my ophthalmologist and resolved the problem.
Price is very competitve! The order took a bit longer than I expected. I called the customer service number and received very good attention and the lady help me get the update of shipment. I can tell that this company trying to provide the best service they can.
Site easy to navigate, easy to upload a copy of my prescription, delivery was fast. SO pleased they carry my brand and model of lens. I'll order from them again.
Overall it's very simple and easy to order contacts through 1-800-GET-LENS. My only issue is how they advertise the overall price with the mail-in rebate. I'm thinking I'll be charged the 17.75 or so for each box, (I use the Biofinity lenses) but when I go check out, it's about $260. It wasn't until I was able to look at the invoice that I noticed a $70+ service fee tacked on. I'm mailing in the rebate so, overall, it's whatever, but I would have liked to have known upfront just how much my 4 boxes were going to cost me in total.
Great so easy… This is how I'm going to be getting my contacts from now on. The site walked us through then who process and it took no more than 15 minutes. They arrived earlier than expected. 5's all around!
There was a problem with them reading my prescription. I was never notified until I inquired why it was taking so long for my lenses to arrive. Upon rectifying the situation, I received two boxes of lenses that are not my prescription.
I was able to input my info and get my lenses in literally no time. When I went back to see if my order was processed yet, it showed already shipped out! And received then a day earlier
Order went smoothly and delivery was prompt. The only thing I don't like is the hassle of having to go thru the "REBATE" process. Just give us the discount upfront, please.
Somewhat time extensive in setting up initial order - recognizing that most patients have the same script for their eyes, others need to be sure proper lens script for BOTH eyes is well communicated and documented.
I do feel like the process is overhyped. Yeah, it was easy to find the contacts I needed and quick to verify prescription. I used 1-800 Contacts thinking it was going to be cheaper than me going through Costco. It's not necessarily the case, I got a mail in rebate. Which is fine until I realized the only option on the rebate was a gift card. I was hoping it would have refunded that part. Quick and easy order, just wasn't cost effective for me.
I'm happy with the product but didn't notice the processing fee was 50.00 equal to one box of contacts. I believe it is too high given I visited many sites. It didn't include shipping either. That was a separate charge.
This was my first time placing an order online for contacts. GetLens was easy to navigate, easy to upload the RX, affordable, and my son's order was delivered quickly.
The rebate offer is good, but a little hassle.
Wish I didn't need to cut the bottom off my contacts. That's unsettling.
The whole process was super easy. I just had to snap a few pictures and my contacts were on the way.
You do have to mail in the rebate to get the discount. So the upfront cost doesn't feel like savings. I have not gotten mine yet, but everything else has been smooth and fast.
When i called to confirm my order, customer service was on point. She babe me the date, my items came that day.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members