Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
Instant Feedback
The site was easy to navigate. It's a bit spendy, but I like the quality and how many different brands there are.
You do have to mail in the rebate to get the discount. So the upfront cost doesn't feel like savings. I have not gotten mine yet, but everything else has been smooth and fast.
I'm happy with the product but didn't notice the processing fee was 50.00 equal to one box of contacts. I believe it is too high given I visited many sites. It didn't include shipping either. That was a separate charge.
Purchase process and selection of product was relatively simple and quick. Shipping got delayed a little bit but in the end we got the right product. We will be returning customers
I wrote plus they filled it with a negative perscription. I am only getting half my money back.
I've worn contacts since 15... I'm 46...I've been scared to trust anyone to get lasic done on my eyes. I've been cheap, I've been low income,. And saving a little money on contact lenses means a lot! Cuz I want to care for my eyes! And change contacts monthly... IF PRICES STAY LOWER THAN OTHERS...ME AND MY TEEN WILL B HERE FOR YEARS..
Quick, easy to order. I receieved my contacts quick! I thought the entire process of navagating the website and submitting my order was easy and right on point.
I have a high prescription and it is very expensive to do contacts and glasses so I don't do it often but I decided to do glasses and contacts and it was gonna be too expensive to do it through my ophthalmologist, so I decided to get my contacts from 1-800-GET-LENS.
Very easy ordering process and wonderful customer service. Amazing product and a good price thank you!
Great Experience. No problems getting my prescription from my doctors office.
The contacts were easy to order and my contacts were delivered within 10 days!
Happy with my purchase. My first time using internet ordering contact lenses. Communication was very good.
Excellent service thank you you have a new customer!
Everything was smooth and easy ordering. Simple and quick!
Order process was simple. Order received within promised timeframe.
5 to 7 days shipping turned into 2 and a half weeks due to my contacts having to be ordered. I understand but feel like that should have been communicated during the checkout process.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members