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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ok but because of back order they took too long to get any other place would compensated for the wait
I believed I postponed shipment of my contacts until after my appointment with eye doctor. I feel he may change my prescription. Unfortunately the order was shipped anyway.
I want the rebate that was discussed at time of charging my credit card. Without the rebate offered, it would be cheaper to go to the local glasses center and order through them. Need to offer more offers and incentives to order through them
Great service and fast delivery. Very easy to order. Thank you!
Received my order in three day. Fast service would order again.
Professional, courteous people who delivered my lens as promised.
Quick, easy to order. I receieved my contacts quick! I thought the entire process of navagating the website and submitting my order was easy and right on point.
I ordered my contacts and got them within 2 weeks. I am very satisfied with my experience.
It's quick and easy to re-order! I didn't even think twice, just reordered before my prescription expired.
It was easy. They got my prescription from my eye dr, very fast and cheaper
It took longer than I expected to get my contacts. 6 days longer.
Ordering and shipping was easy and I had no problems. I recommend this company.
The site itself was good. The cost of the contact lenses themselves was wonderful. Until you got to the check out and was thrown for a loop with the taxes and fees! I had almost $250 worth of taxes and fees tacked onto my order. I thought I was only going to pay around $350 for a years worth of contacts. Nope! Almost $750 later. This was supposed to be cheaper than getting them at my doctors office. Nope. Not sure I will be ordering from here again.
My contacts arrived very rapidly. I would order from them again.
1800contacts is pretty easy to use my only complaint is the shipping cost. 2 boxes of my contact are 130 but total is 207 that's alot
When I ordered my lenses I made a few mistakes however customer service informed me on how to fix my issue.
This was super simple and easy way to purchase contacts. I will order again from here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members