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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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While I anticipated an initial turnaround to be much less (I was notified that it would take a few weeks). It came in sooner than what was stated, but still a few weeks from the time ordered.
Was able to place my order and receive my contacts the same week.
Wrong Rx. Waiting for the right ones. They have already been sent back.
Fast easy and efficient. The eye exam was super simple and user friendly
Great Service and very timely. Received orde. All was good.
The customer service rep corrected a mistake I had not noticed on the contacts I ordered, even though I had originally only called to edit my billing address. She was super helpful! I wish I had gotten her name.
Always fast and reliable. Great service, thanks. I can be assured that I never run out of contacts.
It was very easy. Nothing more to say but need 50 characters. It was very easy
Got my eyes--fast and cheaply. Very easy to find the contacts i needed and get my prescription transferred to the site. Thank you
Delivered right to the door. Easy to do! Appreciate the convenience.
I was happy with this purchase and the customer service and support, Will order again.
Smooth experience overall. I have bad eyes so most optometrists don't even have the right strength contacts in stock, they usually have to be ordered and usually leads to delays. Not only did you have them in stock but I received them quickly. That makes a big difference when you use contacts for sports. I'm very satisfied
My contacts arrived with care and with instructions on receiving my rebate of $210!
Quick delivery, no mistakes. Will order again for the great savings!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members