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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Faster than ordering for my eye doctor and cheaper. And demanding us to write a minimum of 50 words is why people don't leave reviews.
I received exactly what I needed at a good price. The communication was fine. Although I did not receive a tracking number, they came within the stated timeframe when I ordered.
Site easy to navigate, easy to upload a copy of my prescription, delivery was fast. SO pleased they carry my brand and model of lens. I'll order from them again.
It was easy and affordable. I would purchase from here again.
I got the contacts I ordered Charged an extra charge of 50 that was never explained to me
When I placed the order there was a problem with the prescription. I called and the agent immediately contacted my ophthalmologist and resolved the problem.
The cost was calculated with a rebate offer that I can not process. It was a very long wait to receive my order as well. The entirety of the process was slow, uneasy, and too costly.
It was easy to order my contacts from here. I received them rather quickly also. Definitely recommend.
Very good arrived on time.
I was very satisfied.
I will be going back to this service thank you.
It was quick and easy to work with this company. I will be sending out the rebate request today, hopefully that will be as easy as receiving my lenses.
It's very easy to search through the website and find the right fit for my contact needs. There wasn't pressure to buy more of anything, and I'll definitely be ordering from them again!
It was easy to order and they were very helpful with all of the information and products
Easy to submit and order. Affordable. Speedy shipping and quick delivery.
As easy as it gets to order, track and receive my contacts at my convenience!
Fast delivery thank you. I will keep my orders with you most definitely
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members