On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ease of rebate was great. I am not a person who writes long reviews. 1-800-Lens did a great job.
Quick and accurate and affordable for the best place to get comfortable contacts that fit my eyes and not my ears. Some people are getting so much better at checking my eyesight. Definitely need to read all the Es on the chart backwards and forwards.
Quick, efficient delivery. Easy website to navigate. Prices are competitive.
I will be ordering again! Thank you so much for such prompt delivery.
Just be aware of what it says in the title. It's not really cheaper than other companies, they sell rebates which will cost you time and money to get. If I had known this, I would not have ordered from them try contact lens king instead.
The rebate thing is just dumb. It's complicated and I spent more money than it made it sound
It's was easiest fastest error free service for contacts yet! 5 stars Exceptional!
Ordered arrived quickly and effectively. Thank you for that
All parts of the experience (ordering online, prompt delivery, good quality lenses) were good.
Easy ordering and delivery was ok. I paid for overnight delivery and didn't get it until 3 or 4 days later, and then was still charged for the over night fee. So that was frustrating.
My Dr kept saying I wasn't a patient but I sent a picture in of my prescription and they got my contacts sent out the next day and the next time I order they won't have to verify I can just order 🙂
1-800 Get Lens was an amazing experience and I will definitely be doing it again.
There was a lot to do to get the order right and to mail in the rebate
They came super quick and were exactly what I needed! Super good shipping and overall, very satisfied.
A quick and cheap way to get contacts. I would recommend to all contact users.
Super easy to order and fast shipping! I recommend this seller!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members