Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I shopped around quite a bit and found this site to be the best value and the contacts arrived very quickly.
I got the email stating my contacts were shipped on 1/30 and I'd get them in 5-7 days. I didn't receive them until 2/11 because they weren't actually shipped on 1/30 because 1800contacts didn't have them in stock. If I'd known it was going to take that long, I'd have paid a little more to Walmart to get them within days.
Quick and easy experience! Quality product too. I appreciate being able to order my contacts online.
Ordering my prescription was quick and easy! 100% recommend 1800-get-lens over any other contact ordering site!
All I had to do was have my prescription and you guys made it easy! Thank you! Oh and fast shipping!
Shipping was decently quick even with having to come from the supplier directly and was easy to order
When I ordered my lenses I made a few mistakes however customer service informed me on how to fix my issue.
Thank you very much for your help in providing me with the right prescription and the delivery time I got it in the right time frame
The lens were listed as in stock, but they were not and they took longer to arrive than anticipated.
Once I uploaded my prescription I was good to go. Shopped around a bit and with the rebates 1-800 get lens was the lowest price by far.
I received my contacts in a timely manner and the customer service rep was very helpful in getting my prescription from my optometrist. I'm just hoping the rebate cones fast. I filled it all out and sent in the rebate with my box cut outs so now I'm just waiting to see.
Your brand colors and paid sponsorship upon searching 1-800-Contact was deceiving and distracted my attention causing me to order. I didn't receive any confirmation emails upon placing my order. I didn't receive any shipping notifications or updates. Instead, I had to retrace my ordering steps to discover I didn't order from my preferred website, as well as having to click on my order to find any tracking information.
The ordering experience was easy: uploaded my prescription, it was quickly verified and approved. However, it then took about a month to receive my order as they had to order from a supplier even though they were said to be in stock. Was annoying, but not the end of the world. I now have my contacts, and they were cheaper than any other supplier.
Awesome. My eye doctor's office would not call me back or answer their phone. I needed new contacts.
Website was a cinch to use and they contacted my eye doctor for a prescription, so I didn't have to!
The product was shipped out quickly after the Rx was verified even that I sent them the wrong Rx for my contacts. Thank you. Great customer service.
I ordered 2 sets of Boston OX gas permeable contact lens and the left lens in both pair are blurry. The two right lens are fine.
I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members