Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was great. As easy as entering the information and uploading my RX. The shipping was super fast and the lens are perfect!
It was fine it was fine it was fine it was fine it was fine it was fine
Excellent Experience and received my contacts within a couple of days. Thank you, will be using this site again in the future.
Super easy to put in your information and get what you need quickly
10/10 would definitely recommend will continue to shop here
The cost was the best I've found online! The contacts were delivered promptly and the order was correct.
Straightforward and painless. Website is always a little slow but other than that it was exactly what I thought it'd be
It is very misleading to advertise inexpensive contacts then tack on $50+ "processing fee" plus $10 shipping. The customer isn't saving anything. I also do not appreciate that your site ahows up first when googling 1800contacts.
Fast and quick! It was really fast. The delivery was quick. The shipping was quick. Everything was fast.
Quick experience and easy to use system. Good delivery time.
I got them quickly and efficiently, it was easy to order and very convenient! The prices are a bit high tho.
Online experience sucked. Got absolutely no help. Was treated like a child. 1-800 experience was excellent.
The rebate is a pain in the butt to get.
After I ordered I was contacted to be told that they didn't have my contacts and it was going to be a month. I actually had to order more from somewhere else.
I was surprised by the $50 handling fee. This wasn't clearly expressed in the pre-check out infirmation.
Quick and easy ordering, even with prescription sent. Took a little while to be delivered, but otherwise great
The lens came quickly and seem to be fine. But the dot on the left is huge. And black. I've had tiny clear dots that worked just fine.
Got my order, was not given good notice that an order was going be shipped, thought I had to reorder, not automatically get charged and shipped.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members