Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall, a good experience ordering what I wanted. The difficulty came when I was choosing the quantity. The pricing displayed on the screen is sometimes misleading when there are rebates available on purchases of 8 boxes, especially when the rebate has to be filed elsewhere.
When I ordered one box (no rebate) the price was half the normal cost, then it was regular cost for the second and subsequent boxes, until I got to 8 at which point the rebate was applied to the cost - but must be handled separately.
It was easy to place the order and communication was frequent enough. I still need to process rebate so hopefully that is easy as well. I was a little surprised at the delay in receiving the contact but I did receive an email indicating my order was going to be delayed due to available inventory. I would recommend to others.
Even though I had to wait an extra week or two to receive my order, it was worth the wait. I really appreciate the discounted price for my contacts and plan on reordering in the future with this company.
So far, I am happy with my experience, but it was odd how my contacts were boxed. One eye came in 3 individually boxes (1 month's worth in a box) and the other eye had all 90 days in one box. Really inconvenient. Other than that, I haven't had any issues with the contacts themselves.
All I had to do was enter my prescription, wait for it to be verified, and I got them a day earlier that expected. Plus I got a year's supply at half the price of my regular optometrist. If you're thinking about it, you're already losing out. Just do it.
Thrilled with the overall ultimate price of contacts; just didn't see the cheaper prices involved a mail-in rebate and would be given back in the form of a Visa. Would have made the same purchase anyway, just a bit of extra work. Way cheaper than my eye doctors though!
I loaded my script and was able to make my order in a matter of minutes which was very convenient. I ordered more than I had planned just so I would qualify for a rebate. I wish the discount would have been just taken off the total. The process for the rebate is confusing. I chose standard shipping and it took just about a week to come.
I ordered my contact lenses with an expected ship/received date. However, when they weren't delivered as expected, I had to reach out to find out that there was a delay due to low inventory. What was supposed to be 3-5 days, turned into almost 2 weeks.
Everything was easy. I was able to renew my rx and place an order with no issue. The only negative was it 11 took days for my order to ship and then according to the tracking would be another 5-7 business days to arrive. But the order arrived just a couple of days after that.
It was easy to order to lens but it the website offered no tracking of order status and shipping was delayed a week from expected delivery. This lead to concerns that the order would never come. Need more clear communication.
Ordering was easy. Prescription info was provided and verified with little effort on my part. Lenses were not in stock(as expected) and delay was promptly communicated to me. I received my lenses in the timeframe given. My prescription was accurate and my lenses arrived in a sturdy box which ensured no damage to my order. Best of all it was much cheaper than 1-800-contacts. I'm very happy with my order.
It took us a while to figure out that the discounted price only applied to purchases of 8 boxes. Our final invoice quotes a price of about $25 for a box of contacts plus about $10 shipping with a total bill of $61. Very confusing.
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Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members