business logo of 1-800-GET-LENS

1-800-GET-LENS

Overview

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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133 reviews
How would you rate 1-800-GET-LENS?
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Missouri
1 review
0 helpful votes
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Simple & Easy
February 15, 2025

I had missed my eye apt and was nervous about getting more contacts before I ran out. My prescription was still good luckily. Logged in, typed in the name on my contact box in the description search bar and it was done, that easy. They came almost immediately just like the shipping said, no delays. It seems expensive but in reality compared to any place without using insurance the prices are really good. Would def recommend, 5 out of 5!

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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Contacts Purchased
April 18, 2025

This process was so incredibly easy and smooth. From ordering online to the contacts arriving there were no surprises. It was timely too! I have to do the review yet, but I'm sure if it's anything like purchasing contacts, it will be painless.

Date of experience: April 18, 2025
Mexico
1 review
0 helpful votes
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Wasted $18 on express shipping
June 20, 2025

I ordered my contacts with express 2 day shipping because I was going on vacation soon and needed them asap. They were supposed to come on Monday, but got sent to a different state and didn't get delivered until Wednesday hours before I had to leave.

Date of experience: June 20, 2025
Colorado
1 review
0 helpful votes
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There's a monopoly for companies selling gas permeable contact lenses in the USA. Therefore prices are no longer competitive. Add in shipping fees and leaves a lot left to be desired that I used to have only a few years ago when more companies offered these lenses.
Otherwise, no problems ordering the lens.

Date of experience: March 24, 2025
Kentucky
1 review
0 helpful votes
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The extra mile
March 13, 2025

A few days after I placed my order, Get lens emailed me and said my contacts would take longer than usual because out of 17 million prescriptions on file, mine was one of the few they didn't have. They had to order them from the supplier. They arrived two days ago and the contacts feel great, my vision is precise and I am really enjoying them. Thank you so much to Get Lens for going the extra mile to fulfill my order. :)

Date of experience: March 13, 2025
Massachusetts
1 review
0 helpful votes
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Five stars!
February 14, 2025

I was able to get my contacts quickly! I was constantly being updated about when they would be shipped and the overall process. They didn't have my prescription and had to reach out to their third party, I was never not notified about each step which made me feel really secure about my purchase. Thank you for making everything so easy!

Date of experience: February 14, 2025
Washington
1 review
0 helpful votes
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Easy
June 12, 2025

They made it so easy to get your right contact prescription. Give them your doctor information, and they call and verify the prescription for you. I ran out of contact 3 months before my eye appointment, my doctor is always booked so I normally have to book a year In advance, and I can't stand wearing glasses on my face so I needed contacts quick, 1-800 contacts did not disappoint.

Date of experience: June 12, 2025
Kentucky
1 review
0 helpful votes
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Fast delivery
March 13, 2025

Very happy with my order. The delivery was fast and there was no hassle in ordering. Highly recommend and I'll definitely be using their services again and the prices are cheaper than anywhere I've ordered.

Date of experience: March 13, 2025
Kansas
1 review
0 helpful votes
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Great
February 27, 2025

Got my package in earlier than I thought, it came in perfect, the contacts are comfortable and I can see with them on, the color is very pigment even with my dark brown eyes, overall, 10/10, would buy again

Date of experience: February 27, 2025
Florida
1 review
0 helpful votes
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Took long for contacts & overcharged
April 19, 2025

I took very very long to receive my order and initially said it was 149 $ and another confirmation said like nearly $40 less! I emailed them about this and still haven't heard back I'm very sick and disabled or would have called right away But requested the $40 refund immediately or whatever exactly amount it was

Date of experience: April 19, 2025
Pennsylvania
1 review
0 helpful votes
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Great delivery time
April 6, 2025

Smooth experience overall. I have bad eyes so most optometrists don't even have the right strength contacts in stock, they usually have to be ordered and usually leads to delays. Not only did you have them in stock but I received them quickly. That makes a big difference when you use contacts for sports. I'm very satisfied

Date of experience: April 6, 2025
Oregon
1 review
0 helpful votes
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Excellent service
May 24, 2025

I love this site because they continue to supply me with the contacts I need when the optometrists in my area say they are unavailable. They're great at communicating what's going on with the order process. All and all an A+ experience!

Date of experience: May 24, 2025
Virginia
1 review
0 helpful votes
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A bit high
July 15, 2025

The most expensive processing ive ever experienced. I at least would have expected a free lens case for the large price i paid and the amount of wait time... i have had positive experiences with 1800 in the past but now i feel i should shop around for better prices and faster orders.

Date of experience: July 15, 2025
Georgia
1 review
0 helpful votes
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Amazing service and Amazing prices!
May 19, 2025

My girlfriends contacts from her Dr's office were around 600 for 6 months. I told her I'd find the same ones that are better priced. That's when I found this place. It was 1/4 of the price for the same brand.

Date of experience: May 19, 2025
Connecticut
2 reviews
2 helpful votes
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They offer you a reasonably decent low-price and they bill an exhorbitant price you never agreed to by adding over $100 is so-called (undisclosed) processing fees! Totally deceptive. Shop elsewhere! For me. Never ever again!

Date of experience: July 1, 2025
Illinois
1 review
0 helpful votes
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Complicated order process
May 9, 2025

Ordered them and a week later they still didn't arrive when I looked it up my order was put on hold. So I had to call and sort it out. Then when they arrived the box was broke and mangled but contacts were okay.

Date of experience: May 9, 2025
Washington
1 review
0 helpful votes
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Good and bad
May 22, 2025

Prices were good, but it took days for it to ship, and even though I paid $10 for shipping it's still was shipped the slowest cheapest way possible. I used this company by mistake, I was under the impression I was ordering from 1-800 contacts. That's my fault. But I won't make that mistake twice.

Date of experience: May 22, 2025
California
1 review
0 helpful votes
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Convenient
June 13, 2025

I'm so glad that they were able to work with me of what the correct contact lenses I should wear based on my optometrist's recommendation. The only issue I have is that it took a week to recieve them.

Date of experience: June 13, 2025
Virginia
1 review
0 helpful votes
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Good
June 10, 2025

Pretty good, but I'm still waiting on my rebate. You have to mail in cut outs from the contact lens boxes. They should already have that information because they are the ones that sent you the boxes. There is no reason for the rebate process to take so much effort from the customer, it should be automatic once delivery is confirmed.

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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TOOK OVER A MONTH TO GET MY CONTACTS!
May 8, 2025

It took a month to get my contacts from the date I ordered them until I got them. I had to use some contacts from an old prescription that was two years old.
They said that the contacts would be shipped with in days. BUT oh no 3 weeks. The wait was unacceptable.
I don't think I will use this site again.
However they did send an email explaining the reason for the delay. Still it was not something that should happen when the web site touts that your order will be shipped within days. That was a lie.

Date of experience: May 8, 2025