Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy to order contacts online. Little expensive though.
Contacts came very fast…………………………………………………………………………….
Precise.convenient.prompt. That's all I have to say! Thank you.
The wait was so long due to ordering from the supplier which caused me to run out.
Didn't have to wait long for the shipment of the contact lenses
I Like it)))))))
Thank you for nice experience with you guys
Quick and easy process, very satisfied and will use them again.
They were delivered, thanks. I don't know if i can write 50 things, oh wait i can cool
The order came quick, the price was right, and the contacts are great quality!
Contacts were easy to order and shipped in a timely manner. Good experience
Very smooth and easy to order contacts. They will definitely be ordering in the future.
Cheap price when factoring in the rebate. Would purchase again from them for sure
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Their prices are much cheaper than my eye place! Will definitely be a repeat customer!
Was delivered in a timely matter, and I'm happy with my lenses.
Order took over a month to be delivered. I needed my contacts and ordered in plenty of time.
Thank you so much for the amazing deal on my contacts and very fast shipping 🤍👁
This is going to be my only way of getting contacts now!
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members