Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again
Everything went well No problems. I was pleased with the whole process. Would recommend them to others.
I ordered 2 boxes of 90 day contacts and they came within a week of ordering. Everything was correct and the lenses are comfortable.
Please add more shipping choices, $9.95 for a 5-7 day wait is ridiculous. $10 for ONE day delivery is reasonable.
A good product. The contacts seem of good quality. It just took a few weeks to receive. I would think it would be a week tops to receive them.
Got my eyes--fast and cheaply. Very easy to find the contacts i needed and get my prescription transferred to the site. Thank you
It took no time to receive my order. I like being able to go in order what I need and not wait more than two weeks to get the product.
It was easy to order my contacts from here. I received them rather quickly also. Definitely recommend.
Took a little bit longer than I preferred to get my contacts. Had I would've been out I would've been in a bad place but at least I got them.
The best word I can use for this service is accurate. You get what you order for a much cheaper deal! Can't go wrong with it.
Very easy to order and shipping was very fast, I will be ordering again as soon as I need more contact lenses
I really enjoy these contacts. Its definitely worth it. I will be continue buying these once these boxes run out.
Easy enough, however there was a minor issue when the site auto-filled the wrong doctor when I was looking up my provider. But the order resumed after a follow up email from me.
Everything went fine,customer service did their best.
The verification of my prescription seemed to be a pain. Probably could have been on Costcos end as well. Life goes on. I will be back again for the savings. Thanks for everything.
I would recommend 1-800 contacts to all of my friends and family. Reasonably priced and good quality products.
Shipping took a long time. Customer Service was great with answering my email and explaining they had to order my specific prescription from thier factory because they didn't have it in stock. Had I known that was going to be the case, I probably wouldn't have purchased.
Cheapest I found for my husbands contacts and he needed them badly. However the extra processing fee was insane.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members