Overview
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Works like I expected and more. Made a mistake on my order and was able to use the web tools to get it corrected promptly...
Ok but because of back order they took too long to get any other place would compensated for the wait
No updates on order. I did not get updates on status I had to call and get updates I truly hope rebate is faster.
Everything went fine. No issues you want 50 words and don't have have 50 word to describe I ordered and they were delivered
I received my contacts very quickly considering they were out of stock when I ordered them. 1-800-GET-LENS kept me informed and I actually received the contacts earlier than the expected delivery date. I was also able to place my order and use the prescription my optometrist printed for me instead of having to wait for them to talk to my doctor like some sites.
I am happy with this order because it stated right on the order page that 4 boxes needed to be ordered to get the rebate since it defaults to automatically 3 boxes. I would not have ordered if it did not state that, but I am still really mad that it did not tell me that on my first order and I did not order enough boxes to get the rebate. I just assumed that 3 boxes of each eye was more than 4 boxes and when I called when I received the order, they told me that they could not refund and reorder and that they could not order 2 more boxes to the original order to get the rebate. Needless to say I was never going to order from get-lens again. But, I was happy to get the rebate this time!
I have ordered contacts from my eye doctor's office for years (which is very expensive), but after hearing about 1-800-contacts, I decided to make the switch. I was very glad I did because they offer more discounts and their overall prices are cheaper. After ordering, I only had to wait a few days and my contacts were delivered. Very fast!
I received my contacts and they were over 3.5 years after the manufacture date; meaning I had a much more limited time before they expired. (1.5 years). Since I don't wear all the time, I'll need to throw some away. Watch your expiration dates!
Even though I uploaded my prescription, my doctor's office rejected without giving a reason other than wrong. I called support. I was connected to a real person in less than 15 seconds. They cleared up the issue and walked me through the rest of my order. 💯
I ordered the wrong right contact, but Get Lens checked with my eye doctor and got it straightened out.
Everyone that I spoke with was extremely nice and helpful.
Please be happy for the response rather than setting a minimum amount of words.
Cheapest site to use, all of the other ones were $60+ for the air optix night and day for just one box, where it was $30 here! All the other sites wanted me to buy in bulk which I didnt neeeed
I was able to reorder my contacts quickly. My prescriptions are current, which makes reordering simple and easy.
The cost was not clear and the rebate is complicated. I ended up paying more than I would have through the optometrist.
Yes they had to order my lenses from the manufacturer but that is always the case with my prescription. This order took the longest of any place I've ordered from ever. On top of that the customer service I received was awful and rude. It was not worth the few dollars savings at all, I will not be buying from this store ever again.
It's quick and easy to re-order! I didn't even think twice, just reordered before my prescription expired.
Ordering the contacts was very easy but they don't state the cost to get colored lens. Got contacts and I couldn't see with them on. Contacted company and was told I was sent wrong ones. Haven't gotten the right ones so I hope they follow through and mail the right lens as soon as possible
I ordered 4 boxes of lenses and received 3. Customer service was responsive but didnt get my 4th box yet.
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members