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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I received my contact lens, but the lens had no prescription to them, no power. When I put the contact lens on, my vision is as if there were no lens in at all.
There appears to be a manufacturing defect with my order.
I was able to order my contacts successfully and got the order delivered to home. This saved time and money for me and I am pleased the order arrived quickly.
It took about a month for me to get my order. I was told that you had to order my lenses from somewhere. Interesting that you don't have them on hand.
I need lenses for astigmatism but got normal lenses. I opened the box before I realized they were the wrong type, so they are not returnable.
Although I understand shortages of supply. This last order took an unusually long time to deliver. Hopefully it was a one time experience. Last order was fast.
The source of lenses seems to be a quality provider. The advertised price does not reflect the actual price. At checkout you get hit with a large fee that would be better reflected in the advertised price. Get lens was still the cheapest but the hidden fees added at checkout smells like bait and switch.
Had delay fi prescription even thought it was already on file when I placed order. Had to call, they updated and sent. Out. Received and part of contacts are expiring in a year. Manufacture date from 2022. Contacted because concerned and told they are discontinued and it's what it is. Not happy with how expensive they were for being old. Rebate is a pain. Had to print and complete a form and cute codes from box to attach, take to post office and ask for mail confirmation to be added to that. Not sure how long they will take to receive.wont order here again
First, the order got canceled for no reason. Then I had to upload my script a second time, and then it took over a month for the contacts to arrive. I will not be using this website again.
Helpful customer service. Easy to do on the phone (I had called it in as a first time user). The only complaint, even though apparently it's uncommon, my order took a few weeks to get to me. Otherwise it would have been a 5 star experience.
As I was completing the form for theRebate there were things I HAD to mark to receive the rebate. One of those was a reorder in 6 months. I had purchased the 1 year for my lens but if I didn't click the 6 months reorder then I wouldn't receive the rebate. So I clicked it and then went in and removed my information from my account. I canged my reorder to 1 year. I took off my credit card. I received the rebate many months later, AND the REORDER! I was still charged $345.00 for the 6 months refill that I DID NOT order!
I ordered a 6mo supply of contact lenses and paid for the 2 day delivery. They were delivered in two days. The site is easy to navigate.
I ordered pretty straight forward contacts with a prescription that I gave you currently already has. This is the second time I've ordered from this company and each time it's taken almost a month for my contacts to arrive.
Ordered contacts and it week about4 weeks to receive them. They said my contacts were not a common prescription, although I've ordered from other places and they always had them in stock.
Greatly appreciated the re-order reminder one year later as well as the company reaching out to renew my prescription from my doctor!
I uploaded a brand new 2 year prescription and next day look at the progress and it said I uploaded an expired prescription. I ask how can the prescription you received the prior day be expired. Caused me a lot of trouble calling customer service and them having to verify the prescription with my doctor while I was on the phone for 1/2 hours. Otherwise the service was quick and responsive.
Had to stay on a call for 3 hours, tried to use the call back feature and never got called back after my order got placed on hold.
Extra handling fees added on at the end of purchase are costly and misleading on actual price of product. Shipping times are long.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members