1800Flowers.ca has a consumer rating of 1.33 stars from 12 reviews indicating that most consumers are generally dissatisfied with their purchases. 1800Flowers.ca also ranks 162nd among Flower Delivery sites. The most common issues with 1800Flowers.ca are around customer service, which is not as good as expected by some customers.
I ordered a sympathy arrangement from their website and not only did they deliver a day late, but they sent a Christmas arrangement. See photo of the "Christmas" arrangement sent and the all pink and white arrangement that is on their website. I called customer service and the person who assisted me was very helpful and apologetic about the late delivery and reversed the delivery charge and I also received a $20 coupon to use on my next purchase. I did not bother to call and complain about the difference in arrangements as my friend who received the arrangement really liked it. And now 2 days later, they sent another arrangement almost identical to the picture. I think the problem with many of these websites is that certain flowers are not available at certain times of the year and they have to make substitutes. I just wish they would indicate this on the website. Also, be honest and upfront and do not offer same day or one day delivery. What I found interesting is that the next day after ordering on line and using my credit card, my card was compromised!! Not sure if this was coincidence or not.See positive reviews
Placed an order early Monday morning online. Received email Wednesday night that they attempted to call about delivery delay. Lie number one. Called the number and spoke to Marlo who said that flower arrangement only available in US. Found it again online as we spoke. Lie number 2. Then said he found a shop who would deliver next day. Lie #3. Delivery never happened! Another call to customer service to find out they couldn't fulfill the order. So frustrating!!See critical reviews
Tip for consumers: Don't use it, they're just scamming people in Canada.
Scam, they took my money and led me to believe they were going to deliver the order then told me they 'only deliver to major cities in Canada". I live in the largest city in Canada of 6.5 million people so thats just lying.
1800Flowers is in Canada! Our dedicated Canadian site offers Canada's finest flower and gift selections, all priced in Canadian Dollars and fulfilled locally.
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