A friend was in the hospital and I wanted to send flowers, so I used 1800flowers.ca. Man, what a mistake that was. Firstly, the website was horrid, not user-friendly at all. I should have taken the hint. I was finally able to put my order through. I entered my email address, expecting a copy of the proof of purchase. it never arrived nor was it in my junk folder. a couple of hours after placing the same-day order, I got a voicemail on my phone. I couldn't even understand what the person said, their english was so bad. I managed to figure out the phone number, but not the reference code. I called back and after finally getting through, I again got somebody who could barely speak english. It was next to impossible to understand him and was eventually vaguely made aware that they couldn't deliver my flowers as they couldn't get the exact bouquet I had selected on their website. My question was 'well, why was it on your website then?' to which he had no answer. He was not able to find a replacement order and at one point asked 'do you live in Canada or the US?'. I was astounded. I ordered in canada for a canadian address FROM a canadian address. I insisted he cancel the order and return all of my money IMMEDIATELY. He said it will take 3 - 5 business days for it to show back up on my VISA. You better bet I will be watching that like a hawk. DO NOT FALL FOR THIS SCAM!!! IT was the most horrible customer service I have EVER experienced@!!!