1-800 Contacts

Represents that it guarantees to beat a price but then refuses. Their prices are higher than their competitors. No way will I buy from this company- false advertising!

I called in Nov 2024 - Dec2024 and Jan15 2025 - for a return label to send contacts back my script got changed. They sent me the new box but Never sent the return label for the others — 3 phone calls slider a return label to be sent to me in mail - So Feb17,2025 they send me a email with a pdf with label attached- then turned around SAME DAY and TOOK OUT $114.99 out of my account with out consent… Stay away from this place - manager said he would put my money back in my account right then - never did - I wrote a letter to the Better Business Bureau on them! Do not give them your bank information- Get a freedom card and put the exact amount and do your order from that card - only add money to it when you do an order! This place is a SCAM - and customer service and the little guy as management- need some courses! Go to Sam's club get your contact - A lot Cheaper!

I am sorry to say that I am shop with 1-800 contacts. They have always been cooperative with excellent customer service. To offer a gift card after you make a large purchase was wonderful,But now they are not taking any responsibility because the gift cards DO NOT WORK! They only refer you to a website or an 800 number to call -which neither you offer a live person! It's a complete runaround!company does not support their offers or take any responsibility!horrible

If you use insurance they take away your 25% discount for being a new customer as well as any rebates you're supposed to get from the lens company. And they even raise the price of your lenses! So many great incentives to buy from this company, not! I don't know who is running into the place these days but they're running it right into the ground I'm never going to buy anything again.

I tried to log into my account to no avail someone said they would help me they were experiencing technical difficulties I had to take an exam after figuring out the exam myself hours later they called me the next day after the order was placed telling me I had to take another 20 dollar exam there hacks with contacts don't bother

The process of ordering my contacts through 1-800 Contacts was amazing. I usually get my contacts from my eye doctor, but getting them on 1-800 Contacts was significantly cheaper. Getting my prescription renewed was easy and the contacts arrived in only 4 days!

Ordered contacts paid for overnight shipping took two days to get.They said they had to confirm with doctor.Uploaded my prescription to them still had to confirm which was fine but still sent me wrong lenses for one eye. Turns out they never confirmed anything and sent me them anyway which were wrong and didn't match my prescription i sent them.Two weeks later still couldn't get the replacements for my one eye. Ten emails and calls later still working on it no contacts sent to me yet.Finally said enough is enough and sent the years worth of lenses back.Would never do any business with them again.

You can pay 20$ for a perscription on the site, however after you pay and finish the test all it says is "test complete" and no update about when your perscription is going to be verified by a doctor, or even if they will send an email update. FINALLY 1 day later I got an email from them verifying perscription, clicked on link that says "order now with your renewed perscription" or whatever and it doesnt automatically even enter your $#*!ing perscription into the checkout and there nowhere to upload it. So THEN you have to wait for another email saying we cant ship your order because you need to upload perscription - now this link is broken on mobile. Basically you have to sift through links in order to do the most basic $#*!. It took like 2 $#*!ing days to order contact lenses for no reason.

I scanned my contact case and it uploaded my prescription but they still wanted it verified so I sent them an email of my prescription and they wouldn't except it, then they wanted my doctors name and number to verify. I don't understand why they wouldn't just sell me the ones I wanted, they're incredibly difficult to deal with and I will make sure I go out of my way to tell people not to use them.

I complained about the price they had on the invoice was in US currency but 1800 Contacts hides that. I paid over $50 more just for the exchange. They sent me an RMA to return the contacts but that RMA was not valid when I when to UPS. After that 1800 Contacts told me to make my own shipping label, pay for the shipping and they would reimburse me. With the running around they expected and the time I already wasted and will waste with 1800 Contacts I kept the contacts. Plus. If I sent the contacts back I do not trust 1800 Contacts to reimburse me for the shipping or to give me a refund. The $50 I overpaid is cheaper than losing the contacts, my money and time.

Upon ordering my contacts and being overcharged they will not match competitions price I was charged twice and upon reviewing my prescriptions they have been sending me the wrong contact lenses script. It is cheaper to order from Wal Mart

They have a policy for price-matching competitors; they don't tell you how to prove you've bought from these other people. The text-admin (no name given) noted my email to my eye doctor where I told my doctor that Costco was much cheaper; the admin organized a refund to my account I received yesterday of $41.85 which is $1 cheaper than Costco. She also --assume it was a she--sent my contacts overnight to make up for the trouble I went through.

There was a mix up with my prescription when ordering my contacts. I had originally given them an old prescription, and later corrected it, but my order came in with the original wrong one. I called customer service and within FOUR MINUTES (entirety of my call with hold time) my issue was resolved and new contacts were rush ordered to me, free of charge. It has been a long time since the person who picked up the phone for any customer service issue with any company was able to resolve my issue without transferring me, and so pleasantly! They definitely left a good impression on me. Everyone messes up, but good customer service makes a company! I have even included the screenshot to prove this was a four minute fix.

Due to certain financial setbacks as a result of the pandemic, I held off on ordering contacts because of the expense. I had already purchased glasses through my local optometrist, but waited to get contacts since they're purely cosmetic. I just got back on my feet again after nearly a year out of work, and decided with summer coming up that I'd like to be able to wear sunglasses, again. So, I verified my prescription was still valid for a few more months, and attempted to order contracts not once, but TWICE from this site. Both times they rejected my prescription as invalid after making two lengthy calls to my eye care provider, who could not tell me why my prescription was invalid and that no one had contacted them as claimed in their email. Total bllcrap and a waste of time! Had I known I was locked into purchasing exclusively from my optometrist, then I'd have saved myself the effort of researching what reputable online source!

I ordered contacts in the last week of the year with what was left in my health savings account. They first could not read the prescription I sent so I had to send photos of the boxes. This went around their customer service loop of order takers a couple of times before it finally landed in Brittany's hands. Brittany could at least read. She was sharp enough to notice that I made a error and didn't pick contacts for the astigmatism as it said on the box photo I sent. Rather than just calling me or emailing me or doing anything about this minor error, Brittany took the lazy way out and just cancelled the order! Now, the new year has passed. I called to beg to have the order reopened or backdated or whatever... nope. I lose out on $900 in health savings money, 1-800 contacts loses out on a $900 order and a lifelong customer all because of lazy Brittany who can't bridge the gap as to why people are placing such large orders with them in the last week of year! Think Brittany!