The quality was terrible. You'll be throwing them away before you know it. The time for the to be delivered was about the amount of time they lasted once I received them. Painful to wear won't last the time that they're described to last
Used them for the first time my bill should have been 130.00 and went to 197.00 I am on a fixed income and the girl charged my account 197.00 I could have bought them from America's best for the 130.00
I am so happy that I found this website to review websites. I love to review businesses especially like giving great reviews when founded.
This company 1800contacts.com is great. I have used them for 10 years and will use them forever. It's convenient and fast to get your order. I always get my contacts fast. My orders always come several days faster than what I expect. I actually had a problem with my last order and the wrong script was sent, I contacted them and they shipped my new order super fast so I could get the new contacts so I could see. They paid for the shipping back of the other contacts and refunded my credit card for the inconvenience, even the box that I opened and used one pair out of. Everyone was quick to reply to my emails and had a great response and took full responsibility and made everything better.
Don't waste your time! This was the first time I ordered from 1800contacts and I had the worst experience ever! I paid $500.94 for an order only to be double charged. When I called to dispute this they said the first order was canceled them reprocessed without any knowledge that there was an issue with the first order. I was out $1000 that was "being processed" and no contacts! This is so upsetting and such an inconvenience because I had other bills to pay with that money. Now, I have to wait 10 days for it to go back to my back! This is the worst experience ever! Don't waste your time. Go to a store where you can pick up your order right away with out having to experience this! We work hard for our money for companies to rob us of it and decide to play with our money!
They promote themselves as being guaranteed, but when you ask for replaements they send old open box contacts and when you have problems with them being dry, creased, damaged they have a limit on what they will replace. Whey does it say anything about a limit.
Placed an order for contacts. Then noticed a second charge for contacts. With a $10 difference. I emailed to have 1 order canceled, several hours later, I finally got a response. We can't cancel, they've already shipped. Called and got the same story. Now I won't get my $260 back until I return the second order to them. I only ever wanted the one order. That's all I ordered. Now I have to wait to get my money back. Completely ridiculous
First order they gave me the wrong contacts. Second order they didn't read my prescription I uploaded and held up my order for verification. I had received an email saying the contacts mailed on Friday but then on Monday they were still verifying even though they had the prescription. Got much better service and price from Lens.com.
I ordered my contacts on October 9th and was supposed to get them within 6 days. Over a month of no updates on the tracking information, I contacted customer support (on November 10). They informed me that they lost my order. They offered me no refund or compensation for my troubles. If I hadn't reached out to them, I would have never received my order. Ridiculous.
Customer service is truly amazing. My address processed wrong and they were sent and shipped to an undeliverable address. Thanks to ups not caring and leaving them wherever. Contact customer service and they processed me a replacement order in moments. Amazing. Appreciate all the help and worth so many stars!
First ovall their price doesnt match competition as they said. You can get better price at Clearly.ca And watch out if you buy from Canada they dont convert their pricing so for exemple my bill was 175 but after conversion it was 246! Great surprise tho. It's like we are in 2007 and they dont adjust the pricing from your localisation (USD--> CAD). In a competitive market such as contact lenses it is really surprising that they deliver so a poor experience.
1800contacts is way cheaper than my optomotrist. I think optometry is a racket so I order 4 years worth of contacts at once from 1800contacts and get a sweet deal. They have good service, prompt shipping, and their prices are pretty much better than any other contact place I've found.
Back in Feb 2020, I tried to use the FREE eye exam on the website. It didn't work the three times I tried it. It couldn't record my answers well even though I was in a quiet room. I had to get my contact prescription from my doc.
Having my prescription, I wanted to get a price match so I chatted with them online. My chat session was going well and my sale almost finalized when it dropped. Then, it kept dropping the next 4 times. After some time, I contacted them again. They still had most of my info except the price matching. I'm unsure if they called my doc to confirm prescription. The agent was able to price match again and the sale finalized.
I selected UPS Ground (standard) to ship my contacts. Initial estimates were for 11 days. I received it in 2 days; just like it stated in my initial shipping email. North Carolina to NYC.
I had been a customer for years and unfortunately never really shopped around. After switching contact brands I couldn't believe the price 1-800 Contacts was charging. I went to Lens.com and found the same exact contacts for $140 cheaper for a year supply. Now I wonder how many thousands of dollars I wasted over the years by using1800- contacts.
They scammed me by sending email with the type contacts i wear after placing the order they hit my credit card then said i needed a prescription, i have no prescription, putting a hold on my card if they don't refund, don't order from these scam artist
They sent me the wrong order. I contact them; they admit they sent the wrong ones (after they try to contact the wrong Doctor) and apologize. They'll send the correct ones next day air. Next day... no contacts. Call again. They're so sorry... for some reason the order wasn't sent. They'll send them next day air, but since it's Friday I won't get them until Monday. Fine. Guess what? They didn't show up AGAIN. I called. Again. They claim they didn't get the text photo I sent of the prescription. I sent it and had the right number, it went thru... blah blah blah... they have no idea what they didn't get it. Profusely apologizing. I'll get free shipping next time. Big deal. I'm supposed to get my contacts tomorrow. Not holding my breath. Never using this company again. Inept.
They sells Aquasoft for $12.50.
This is defective for recall for eye irritation.
They always suggest colored lens harmful for my eyes.
This time, they sent my contacts for bc 8.3. This lens is very tight and prevent oxygen.
I have worn bc 8.7 for whole my life. I think they try to dump overstock.
I called for a price match they said it has to be within 7 days of purchased, I received my new order after 10 days of purchase and they did not care at all, they told me in order to get a price match ($100 difference) I must return the complete order back to them and they will resend me the same contacts with the new lower price. Make no sense to me, they are doing this really complex so the customer back up, same with the rebates they make you fill a form that MUST be mailed to an address and Always Always I have to call the customer service number in order for then to processed a rebate refund. This company is trying to ripoff the customer. Do your research before purchasing from this crooks!
I read reviews before I purchased just to see if I wanted to get the contacts online or not since I'm new to purchasing contacts online. The reviews were mixed so I was still questioning rather I wanted to or not. I ended up purchasing 1 box of each instead of in bulk so I could test the quality of the overall experience. It was amazingly convienient! I even called customer service to ask about the whole experience and they answered very fast and even told me the date I could expect them. I ended up getting them about 5-7 days later. The quality of the contacts are great and they come directly from the Manufacturer! When I ordered from my Vision location they told me I HAVE to order both boxes when 1-800 contacts lets me order what I want and when I want it. Will definitely be ordering again!
I ordered acuvue day and night contact lenses because that's the prescription I ordered the first time from my eye doctor. Used the prescription that was written to me from my eye doctor. Needless to say I paid for over night delivery because my last pair of contacts ripped and yes I did receive my contacts the next day. Here's where things went bad. After wearing the contacts from 1800contacts for maybe a day or 2, my left eye became infected! My eye doctor said it possibly was from the contacts I ordered because 1800contacts is known for distributing "bad" lenses. I have been 2 the hospital TWICE because of my eye and I am no longer able to wear contacts. All because I decided to go the cheaper route and order from this site. And might I add, I do not have health insurance, so on top of not being able to wear contacts I am stuck with a couple thousand dollars worth of hospital bills and forced to wear glasses. Thanks 1800contacts!
When l ordered contacts they KNEW that the contacts were on back order and fail to tell me. They promised me contacts by a certain date, no contacts. They promised another certain date, no contacts. I finalIy called after the second no show and the nice lady said, "oh, they're on back order." I requested my account to be credited and I'm moving on to a truly reputable company. Everybody is blaming covid! NO EXCUSES PLEASE! Two years into covid. Figure-it-out! Buyers beware.
Overview
1-800 Contacts has a rating of 1.6 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1-800 Contacts most frequently mention customer service, next day and business days. 1-800 Contacts ranks 86th among Contact Lenses sites.
Ordering is simple and fast. You can order by phone, through our website, or by downloading our amazing mobile app to your smartphone. You can provide your prescription information from the written copy from your doctor's office or from your boxes. We'll call your doctor to confirm everything is right. Or you can text a copy of your prescription right to us.
We have millions of contact lenses in stock, so you can get them quickly -- like when you're on vacation or when the dog thinks they're toys.
We also have free standard shipping on all internet and app orders, offer free torn lens replacement, and we'll take back any unused lenses if your prescription changes.
We know contact lens emergencies happen. So we have live customer support available 24/7 via telephone, email or live chat. We're here when you need us -- even at 2 o'clock in the morning!
- Visit Website
- Orem, UT, United States
- Edit business info
Business History
Our founder believed that ordering contact lenses should be easy... and not break the bank. As a contact lens wearer himself, he found it difficult to fit buying contact lenses into his already busy schedule. He didn't have time to drive to the eye doctor (during their hours), wait in line, order, and then wait a week or two and drive back to the eye doctor to pick up his lenses. He thought there has to be an better way -- and then set about to make it. The result was 1-800 Contacts.
1-800 Contacts was created to serve the needs of contact lens wearers. Having a toll-free number meant you didn't have to try and fit going to the doctor's office to order lenses into your schedule. To-your-door delivery meant you didn't have to pick your lenses up. A large inventory meant you could get them quickly -- to your home, to your office, to your hotel. 24/7 availability meant you could order on your schedule -- any day, any time.
Since those early years, we've worked hard to continue to provide you with excellent service, easy ordering and quick delivery -- all at a fair price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ryan, I am so sorry to hear about the feelings this has caused. We do try to keep our prices comparable, but sometimes there are better prices out there. Thankfully this is exactly why we do have our price guarantee! We will be more than happy to match US based competitor's prices, and beat them for you! That way you can still take advantage of our product guarantee in case you run into a situation where you'd need a replacement or exchange on your lenses.
As a side note, sometimes a box price shown by some competitors can be misleading as they will charge processing fees onto the order to bring the total up. For sure keep an eye on that as you search around for a price for us to match.