1-800 Contacts

BUYER BEWARE
Uploaded rx, rx shows on my account and auto fills info for order, place order and pay for expedited shipping because I need ASAP.
9:30 the night before contacts are supposed to arrive, I get email saying Rx hasn't been "verified".
Contact company through chat. Inform them rx was uploaded before order was placed. They say they need Dr's info and can't explain WHY they need it when they have Rx already on my account with all info on it. Then they tell me they will remove rush shipping charge but I can't get them for 4 more days. I say I'm not satisfied because I need contacts tomorrow but fine, I guess.
THEN I get a text telling me my order has been CANCELED!
Texting with new agent - oops, looks like you're order was accidentally canceled - shall I reorder for you?
I share my frustration about their repeated mistakes and am offered a "discount" - of removal of the expedited shipping fee that never happened (whaaaat? Gee, thanks) - and still no contacts for 4 days. I share my shock that they are calling the removal of the rush shipping fee a DISCOUNT and tell them it is now MIDNIGHT, I need to be sleeping, and I'm done. Now that it's been over 2 hours, they offer a 20% discount... would I like then to charge my card again? Then they'll just have to verify my Rx tomorrow but still can't get my contacts to me until Monday (they were supposed to be here Friday). At this point, I trust NOTHING they say and suggest they send this order free, in order to preserve not only my business but my husband's, which has been long-term... but you can guess how that went over. So, they've cost me DAYS - probably more than a week - since I'm starting over now with another company AND wasted well over 2 hours of my time.
Use my experience as your guide to SAVE yourself a lot of time, hassle, frustration, and energy!

The lack of basic common sense, I would believe, just couldn't be humanly possible, until I spoke to reps. At 800 contacts. I am now a true believer. Or is it? Intentionally illegal!? So. Let's review.
Day 1- 9/12/2020 -Saturday- a $515.00 order for my son with an overnight delivery with potential 1 day delay to check with doctor prescription verification and a daytime delivery to be no later than 9/15.
9/15 - no delivery. No follow up from 800 contacts.
9/16 - I have call them to find out why no delivery. "ma'm, It should be there by 9/17"
9/17- STILL no contacts. No call from company. I call them AGAIN to find out that only a partial order now arriving by next day- Mind you. No mention of partial order and they say contacts have been on back order for a while. Would have been nice to know.
9/18- Still no contact delivery and no follow up from company. I call them to find out that it is still in transit and not their fault. UPS's fault!
9/19- still not contact delivery- they 50$ off order. A pinch of courtesy, though I promise you, it doesn't last...
9/19 late evening - a UPS delivery of partial order but the order is ONLY ONE EYE! And the point of this is what? Again. Would have been nice to know!
9/20- and DAY 7! I have to call them. "sorry for the mix up, we still cannot find the complete order". "we need to track UPS"
I then, cancel ALL order's and demand my money back. 800 contacts says they cannot do this until the order is found. NOW. How is their miscommunication between UPS and them, my problem?! Rep. Then refuses pay back, until order is found. I then get a manager and she says she'll refund part of my money and my card will be credited within 3-5 business days.
IT IS NOW -9/25- NOTHING returned. Not one red cent. I then call again. " i'm sorry, ma'm. You will get a check in the mail"
9/27- no credit to my credit card(partial amount) and still waiting on my check refund.
Oh. And to top it off. They won't refund the 2 boxes of right eye( useless without the other eye) until I return on my dime!. This is where you'd think possibly basic human courtesy would enter the situation. I was wrong. 15 days later, 6 different rep conversations ONLY when I call... still waiting on refund from these illegal POS company. My mission is to offer a PSA every week, somehow, to all who consider ordering from this company. Garbage company is an understatement.